Swoop

✅ Trip Verified | Winnipeg to Kelowna. Incredibly friendly staff, flight was on time, will most definitely use Swoop again. Arrived 10 minutes early, comfortable flight. Very pleased.

✅ Trip Verified | Halifax to Hamilton. Swoop ripped me off for $399 When trying to check in online, their website wouldn't let me check in, even though I tried a dozen times ranging from an hour and twenty minutes to an hour and eight minutes before the flight (their cutoff is one hour), so I took screen shots and called service. They were very rude and said there was nothing they could do, and that I had to book again for $399. It was their fault that I couldn't check in.

✅ Trip Verified | Las Vegas to Edmonton. I booked a Swoop flight from Edmonton to Las Vegas last weekend, they delayed our departure by over 1.5 hours with no apologies. Of course, the passengers had to entertain themselves with airport spirits and the flight was quite loud. I don’t complain it’s an affordable flight. I am traveling light with a 1/2 size carry on. No charges to leave Edmonton. I tried to check in online on my way back and it was not allowed. So I showed up 2 hours early at the gate just to find out the the same half size carry on was not allowed and needed to pay $57.75 US dollars to also carry on myself. Usually if you pay cargo at least they take it off you no this time. Pretty much a money grab. I will file a formal complaint and will try to recover those fees. However I want to put a warning to frequent travelers like myself that trust the system and the common sense of the crew. I will think twice before booking Swoop again.

✅ Trip Verified | September 6, 2019 - I travelled from Abbotsford August 30, 2019 to Edmonton, I was attending an early morning wedding in Edmonton August 31, 2019. When we booked my flight I did not book any baggage, 4 days before departure I went online to book a check-in bag, the cost was $42 for carry on or check-in. I paid $84 for the return flight. However, when I checked the itinerary I noticed I indicated a carry-on bag...not sure if it was my error or a computer error, could have been either. However I immediately emailed and tried the online chat to resolve the issue, no response to this day and the online chat did not respond until 24 hours later, I sat waiting on the phone for 3 hours refreshing the message and receiving a message indicated 'you have been added to the queue' several times and then twice 'your request has been sent to Social Care team and from now on chatbox has been disconnected'. On August 30 went to Abbotsford airport explained the situation showed email and chatbox messages, then spoke to a supervisor who refused to give a last name, I still was charged an extra $21. To top it off on my 1-hour flight from Abbotsford to Edmonton my suitcase was misplaced!! I explained I had a wedding in the morning, I was assured that my suitcase would be on the next flight that evening, so I didn't go and buy new clothes. the suitcase did not arrive that evening, I couldn't sleep the thought of attending a wedding in my travel pants and a golf shirt left me feeling humiliating and anxious. I bought toiletries and shaving supplies the next morning, the suitcase was delivered to the hotel after I left for the wedding. I have still not heard anything back from Swoop, no apologies, no contact, nothing!

✅ Trip Verified | Hamilton to Edmonton. I was travelling with my partner for the first time with Swoop and had the worst ever experience. While we were getting our boarding pass from Hamilton airport, the lady at the ticket counter stated that we have to pay for the bag since to her it appeared big in size. I told her that the bag is flexible and will fit in easily to which she replied that she would charge me double at the door of aircraft if I didnt pay her now. I had no option left and I paid. In the aircraft my bag fit properly under the seat and the crew from forward confirmed that it wasn't oversize bag and I should not have been charged. On her recommendation I got the courage to take the picture and post a review. The crew inflight was amazing but they definitely need to have a good on ground crew with some customer service skills. I am really upset and would definitely want to get the refund for the same. I hate to travel with swoop again.

Not Verified | The insurance they offer so you can make changes to your flight is absolutely useless. If you are Buying last minute tickets make 100% sure your details are correct or you lose your every dollar for the ticket. Absolutely no refund or credit of any type. Worst airline ever - buying direct from westjet or air Canada is the way to go. You don't save anything with this airline.

✅ Trip Verified | Edmonton to Abbotsford. I am currently sitting in Edmonton airport with my wife. We were supposed to be at our destination by now. They bumped our flight time back about 12 hours. That was the first time. The 2nd time it wasn't even announced, I had to find out by noticing the plane hadn't arrived yet and asking an attendant. When I asked who I speak to about this to complain about the multiple delays (we both work 8am), he pulled out a stack of complaint cards. Clearly this airline knows their customers will be complaining if their staff carry around 50-60 cheaply printed photocopies of complaint contact cards. Was hoping for a great way to travel our price-gouged country. This is not the airline for Canada. Do not fly with Swoop. They are pathetic and are clearly trying to force you to book on Parent-company WestJet for last-minute prices.

✅ Trip Verified | Winnipeg to Abbotsford. Our flight was cancelled with almost zero notice! The first few times, we were informed that the flight was delayed, then they finally said it was cancelled! They rebooked our flight 2 weeks after the cancelled the flight. Don’t they know some people have jobs to get back to? An airport staff informed us that Swoop has a flight leaving the next night after the original date, so we went to the airport to have them book us to that flight face to face. They said it was fully booked. They have another flight leaving a day after, they said it’s booked as well. My daughter checked online. It turned out they were lying. So after hours of dealing with them, they finally booked us to that flight! We lost 2 days of work! And we’re not even done with the bad experience yet! It was a connecting flight from Winnipeg to Edmonton and Edmonton to Abbotsford. Well, the flight to Edmonton was once again delayed! So we ended up missing the flight to Abbotsford! There’s another flight to Abbotsford that night and they wouldn’t let us book that without paying! Even though it’s their fault we missed the connecting flight! We paid another $600 on top of the original $700 fare! Lost days of work and we were so tired!

Not Verified | Edmonton to London. Tickets were cheap, baggage fees were reasonable (for checked bags, didn't have carry-on), ground staff were friendly and competent, cabin staff were good as well, checked bags didn't get lost, flights were on time, seats were fine. Other passengers were my biggest gripe, some pretty rude people, but obviously this isn't the airlines fault. I know Swoop has had some issues with canceled flights, but our experience was really good, easily on par with other airlines and for a much lower price. Sure, you don't get free carry-on, free snacks, free drinks, but for the savings on ticket price, I'll take it.

Not Verified | Edmonton to Las Vegas. Garbage, under no circumstances book with this airline. Cheap and crooked. Extra charges you to death, then will strand you with a "cancelled or reschedule" flight. Stealing your money and make you have to last-minute book with another airline which is super expensive. They stranded 6 of us in Las Vegas within hours of our flight home saying it was rescheduled 5 days later. Had to rent a car and drive 2700km home. 1 star is too much.