Swoop

✅ Trip Verified | Edmonton to Winnipeg. We had a death in the family a few days before the flight later this week. They weren't willing to do anything for me. We wanted to change the flight, but for a $500+ fee, more than we paid for the tickets. They wouldn't cancel, or let us give the tickets to someone who would use them. I'm not impressed at all.

✅ Trip Verified | Las Vegas to Hamilton, diverted to Toronto. This is the worst airline. On 20 October they landed at a different City because they said they couldn’t land at Hamilton due to fog. They have offered to give passengers $100 back if they have a receipt. You can’t even get back to the airport where we were supposed to land for $100. An absolute joke. To top it off, the flight status on their website indicates they dropped us off on time at the correct airport.

✅ Trip Verified | Edmonton to London. Terrible airline. Very difficult to cancel flights. Impossible to reschedule with them. Their policy for rescheduling a flight is ridiculous. They pretty much stole $700 from us.

✅ Trip Verified | The flight was delayed for hours for no reason without any notice. I flew with one backpack from Abbotsford to Edmonton and there was no problem with it and I didn’t have to pay for it. But when i was going back to Abbotsford with same backpack after two days, they didn’t allow me to take my backpack and charged me $50 for it. Staff was very rude. Swoop need to fix their policies.

✅ Trip Verified | Hamilton to Halifax. Amazing experience. I was very worried after reading the reviews but it was amazing the flight was on time both ways. The Hamilton airport was worse for loading onto the plane because you have to walk out to the plane so it took longer but the flight back from Halifax the loading was quick. The airplane was clean and the crew was nice. Would fly again totally amazing and the price can’t be beat. Would fly again

✅ Trip Verified | Winnipeg to Vancouver. Return flight was cancelled, re-booked us 11 days later. Had to pay $3200 to get home on an alternate carrier. Offered my family $1039 or compensation. Brutal airline! The cost savings aren’t worth the risk of cancelled flights. Stay away!

✅ Trip Verified | Edmonton to London. Don't say a word about baggage size or fees at one airport whereas charge a ridiculous 80 dollars at a different airport for the exact same bag. Bag fits underneath the assigned space beneath the adjacent seat and can definitely fit in the overhead storage but they see that it's okay to charge 80 bucks just because that bag doesnt exactly fit into the cage even though it does.

✅ Trip Verified | Hamilton to Edmonton. First time flying with Swoop and I can say that for the price this was an excellent experience! Most people don't check the finer details and complain about everything costing extra and expecting a luxury experience. As long as you know what you are getting then it's fine. Leg room and seats were perfectly fine. Food was lacking but when you are paying literally less than half the price of other airlines you cant complain! I would definitely recommend this airline and I would fly again with them when the price is super cheap! People these days will complain about everything and expect luxury for nothing! Make sure you read all the information before you fly and you will have a pleasant journey as I did!

✅ Trip Verified | Hamilton to Las Vegas. I encourage people to use this airline from Hamilton to avoid the madness of the Toronto airport. No big line-ups, no numerous computers, etc. I hope Swoop stays. It is a no-frills airline but who cares. It is the destination, not the journey. They have overnight flights which are great because you end up sleeping through most of the journey. They can offer a low-cost price because there are no meals and you have to buy your drinks but who cares! You can bring your own snacks on board. The flight attendants were very friendly and helpful and the plane was clean. I have flown to Las Vegas a few times on Swoop and was very satisfied.

✅ Trip Verified | When I was booking my flight I wasn’t planning to take luggage but later decided to do so. I proceeded to manage my booking and pay for the bags I was checking in and the system started acting up. I tried several times to put through the payment but it didn’t go through until after 4 tries. After I checked my itinerary I realized that the checked bags were added to my returning flight and not my departure flight so I tried to adjust it but couldn’t. I tried searching for a way to connect with Swoop but couldn’t get through to anyone and so I waited until I got to the airport to let them know that I was having a problem and needed my checked bags to be added to my departure flight instead of my returning flight. The attendant proceeded to tell me that she can’t do that and there is no return policy so I have to pay for the bags again. I told her I am not asking for a refund, I am asking if the bags can be switched to my departure. She said no. I asked if I can speak with someone she said she was the supervisor and it is their policy. I get that, but is there a way to adjust this so I don’t have to repay for this simple mistake. She called someone and I’m at the end of it when I was told I would still need to pay again the same price I paid online ($110). My plan was to take checked bags with items to help some people who were displaced because of hurricane Dorian in Bahamas so my intention was just to drop off the items and not to return with any checked bags and so I don’t think it was necessary for me to pay again for the bags when it clearly a mistake. It was my first time flying with Swoop and it was the worst. The attendant was very cold, no smile, not pleasant, didn’t care and at the end of it all, I had to pay again. Don’t think I will fly with them again.