Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 728 reviews
3/10
No Skytrax Rating
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10/10

"staff were friendly/courteous"

(Canada)

Not Verified | Hamilton to Abbottsford. First time flying Swoop, won't be my last hopefully (would only be due to destination location). There is numerous low cost Carriers offering low fare options throughout North America. Paying for all baggage is not unusual, research prior to booking to assure no extra unknown charges when arriving at the airport. I upgraded to more leg room for a fee, paid for both checked and carry-on and still saved just under $200. The desk Representative and Boarding Staff at the Hamilton airport were friendly/courteous, one of the flight attendants asked me if I would like help to place my carry-on overhead (trust me, this has not happened previously). The plane was spotless and the flight went well. I hope Swoop will keep flying and keep adding new locations.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Abbottsford
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"originally 600$ now cost me 1200$"

(Canada)

Trip Verified | They emailed me at 8pm EST to tell me my Vegas to Hamilton trip was cancelled due to weather. An hour later I received an email that they had rebooked my Oct 31 trip to Nov 7. Immediately called their call centre which was closed. There was no ticket agent at the airport as this is an online airline. Given that I could not afford another week in Vegas, or the time off from work, my brother and I had to book a one way ticket to Detroit and then car rental back to Hamilton. When I returned home, I checked flight aware and found out the plane had landed in Hamilton Wednesday night, and did not leave. It was scheduled as follows HAM-ABB-HAM-VEG-LON-VEG-HAM. I also checked the swoop app and found that there were seats actually available on flights on Saturday, Monday and Tuesday. Swoop response, there must have been folks who cancelled (same as us, didn't want to wait days to get back). This afternoon flight from Vegas to Hamilton has over 80 seats free, so lots of folks must have paid $$$ to fly back with another airline. Swoop is a ULCC, but I never expected to be rebooked 1 week after they cancelled. This appears to be the norm for this airlines. Spend a few extra bucks, my 2 seat trip on Swoop originally 600$ now cost me 1200$. I could have booked for Spirit for that and gotten hotel rooms at that price.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Hamilton
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"none of us had passports with us"

(Canada)

Not Verified | Hamilton to Fort Lauderdale. Six of us were denied boarding the plane after clearing customs and security, because none of us had our passports with us. All of us had nexus cards. These cards are of higher security value than passports, are universally accepted worldwide, require a personal interview and security check to obtain. Will never travel with them again after such a disappointing experience.
AircraftNot available
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Fort Lauderdale
Date FlownNovember 2019
Ground Service 12345
Value For Money 12345
no
1/10

"Cancelled flight for weather"

(Canada)

Trip Verified | Cancelled flight for "Weather conditions", no phone call or text message. They did send an email a few hours prior to boarding time, but other carriers did not cancel flights. Was able to re book another flight to a nearby airport at my own significant cost last minute- no weather issues aside from rain and a moderate wind. Swoop was not available at airport and has not answered phone calls or email. Waited on hold for a cumulative 2 hours and no help. They auto booked on a flight 1 week later - what help is that? Do not recommend. I understand weather issues happen, but this was not necessary and the fact they are unable to be reached for assistance, compensation, refunds in a timely manner is not acceptable. Beware!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Las Vegas
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"just cancelled the flight"

(Canada)

Trip Verified | This is the most disgusting airline i have experienced. I had a flight from Edmonton to Hamilton on 30th October 2019. They just cancelled the flight due to so called weather conditions even though the weather was normal. Moreover they didn’t provide accomodations to any of their passengers even told us that we are on our own and booking the tickets for passengers with their own choice. I would suggest everyone to never ever choose this flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownOctober 2019
Ground Service 12345
Value For Money 12345
no
10/10

"definitely fly Swoop again"

(Canada)

Not Verified | London to Las Vegas. Swoop did not disappoint and flying Direct is an absolute treat. Not having to drive to Toronto or Detroit saves several hours travel each way. So convenient. Filled my water bottle after customs and brought a couple of snacks - no need to buy anything on the plane. The staff were friendly and professional. Will definitely fly Swoop again.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Las Vegas
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"handicap do not fly this airline"

(United States)

Trip Verified | Hamilton to Tampa. If you are handicap do not fly this airline. My husband was required to follow an empty wheelchair to the remote craft on his scooter, then had to take his scooter apart on tarmac. Was then allowed to get in wheelchair to be pushed up ramp. Don’t understand why we couldn’t take scooter apart in terminal to be brought to cargo hold. Our travel scoot, without battery, weighs only 35 pounds less than some luggage. They treated the scooter as if it were a huge problem.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Tampa
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"late by less than 4 minutes"

(Canada)

Not Verified | Due to circumstances beyond our control we were late by less than 4 minutes. There was no chance we were going to be checked in. No reasonableness. First and last flight with Swoop. If you miss your first flight, make sure they dont automatically cancel your return flight on you.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Edmonton
Date FlownOctober 2019
Ground Service 12345
Value For Money 12345
no
2/10

"customer service is terrible"

(Canada)

Trip Verified | Hamilton to Mexico. I thought Swoop was a great airline at the time but on reflection, I had to change my flight. I called the number on the first day I tried and spent 2.5 hours on the phone and nobody answered. The second day after 2 hours someone picked it up, Flight changed $200.00 cell phone bill. Upon arriving at home flight delayed 1 hour I proceeded to get my luggage but it was lost, never left Mexico, after paying $105.00 in overweight fees. The Swoop rep was very nice at the airport and all forms were filled in. My luggage arrived two days later. Meanwhile, I called Swoop and for the trouble, they gave me a $50. coupon, not telling me it expired in 90 days. Went to book my flight when the new flights came out south and the coupon was no good. How can a coupon expire in such a short time? You would think that they would bend over backwards for a new airline trying to get business but by there reviews, they will not be around for long. I liked flying with them but the customer service is terrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Mexico
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"cancellation 4 hours prior to departure"

(Canada)

Trip Verified | Abbotsford to Edmonton. I am very disappointed to only receive a cancellation notice email 4 hours prior to departure. No phone call, no text message notice. I was lucky to check my email by chance and found out this change. Otherwise it will be a big surprise to know the cancellation after driving one hour to the airport. You can imagine the people get crazy there now... who have booked their hotels, rental cars, meeting and events. I checked weather of both cities of departure & arrival. Rainy day in Abbotsford 9c, cloudy in Edmonton. I don’t understand why the flight got cancelled. Cheap flight has reason be to cheap. I won’t use this airline for business trip anymore.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no