"worst customer service"
S Turcotte (Canada)
✅ Trip Verified | Swoop canceled my return ticket back to Edmonton from Puerto Vallarta and did not compensate anything. Even worse they took their time sorting things out so by the time I gave up arguing for them to compensate me, without any warning they closed the flight and now I was not even able to pay for another seat on the same flight that I was already supposed to be on. I had to watch them board the plane I had paid for a seat on and wait 8 hours in the airport for a Westjet flight. They have worst customer service I have ever dealt with. I do not recommend Swoop airlines, pay more for an airline that is organized and has staff that cares and wants to help.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Puerto Vallarta to Edmonton |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a pleasant experience"
C Baker (Canada)
✅ Trip Verified | Winnipeg to Abbotsford. Our experience with Swoop was very positive. Saved a lot of money and absolutely no problems at all. The flights were on time, cabin staff were great. Check in was fast and a pleasant experience. Will definitely fly with Swoop again.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Winnipeg to Abbotsford |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Our whole trip got canceled"
K Robert (Canada)
✅ Trip Verified | Hamilton to Cancun. We decided to take a try after reading all worst reviews as it’s cheap also but worst decision ever. We went to airport and after some formalities they decided to let us know that flight is cancelled and they were giving us flights which is 10 days after the original flight. I mean seriously who’s gonna pay for our resort reservation and vacation time. Our whole trip got canceled just because of this airline. We paid almost $2000 dollar (Resort in Cancun) which also we didn’t get refund. When I called them I just got my ticket money back, no coupon nothing. Don’t ever book this flight if you want to save your money.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hamilton to Cancun |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"We had no issues with anything"
Steve Rockliff (Canada)
✅ Trip Verified | Abbotsford to Mazatlán. We had a fantastic trip on Swoop. Easy check in and the customer service was great especially with the crew on the plane. We had no issues with anything. Just wished that you could buy a sandwich on-board. Will definitely fly with them again.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Abbotsford to Mazatlan |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Do not fly with Swoop"
Fiona Jordan (Canada)
✅ Trip Verified | Do not fly with Swoop. Worst experience flying in my life. London to Edmonton flight delayed, delayed again, sat on the tarmac for over three hours, ran out of de-icing fluid, had to actually refuel cause plane sat on the runway so long, put deicing fluid into electrical, the entire plane went black, no air, nothing on. Finally allowed off and sat in boarding lounge until 4:00 a.m. and then told it was cancelled and to be back at the airport for a 730 am flight. The return flight Edmonton to London was equally bad. On tarmac had to return to the gate because a “light was on”. A technician lay on the floor of the cockpit for 90 minutes. Finally, the plane took off but we had to do a landing in Winnipeg to add fuel. It was frightening. Over the twelve-hour ordeal they gave us a glass of water. That’s it. The most disgusting part the head attendant starting washing the bathroom floor in her uniform without even putting on an apron. Evidently the attendants clean the plane including the disgusting bathroom. Honestly, it was just horrific. We lost a full day of our vacation, paid $175 for a hotel in Edmonton we never even got to stay in. And the staff told one lie after another. Wouldn’t just cancel and put us in a hotel. People had to sleep on the filthy airport floor. A single Dad travelling with his baby and toddler was completely ignored. They never even gave him a juice box. Don’t go near the airline.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Edmonton |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"it was absolutely terrible"
Maryann Lee (Canada)
✅ Trip Verified | Winnipeg to Hamilton. This is the first time I have flown Swoop and it was absolutely terrible. I would not recommend anyone fly this airline. We experienced significant delays (were to leave at 3:50. We boarded the airplane at 8 and didn't take off until 11:30). During this time we had little information as to the delay and it seemed like the crew were making up excuses rather than providing truthful information. First the weather was the reason for the delay, then the delay was apparently because there were many planes ahead of ours for deicing and then there was maintenance issues. At one point the pilot left the gate and drove around the runway then returned. We started getting concerned about our safety and well being. The stewardess told us if we wanted to get off the plane, we could do so in handcuffs. Three people did leave and I think they made the right decision. If you lose confidence in the flight crew shouldn't you be allowed to exit prior to take off? The returning flight from Hamilton to Winnipeg was no better. The crew didn't even know how to properly move the gate to the plane to debark. would not fly with Swoop again. I am not confident they are fully trained, capable or even care about my well being.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Winnipeg to Hamilton |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"would fly Swoop again"
Edith Smith (Canada)
✅ Trip Verified | Abbotsford to Las Vegas. My family and I recently flew Swoop and wanted to record that we got what we expected and what we paid for; no surprises. Our only comments would be that, as Nexus holders, we were not given the option to use these to expedite security at either airport. We had to use our passports and wait in a very long line upon arrival in Las Vegas and a shorter line back in Abbotsford. Is there any reason or justification for this? We did ask but received no meaningful responses. Seating is a little restricted but we coped and would fly Swoop again, preferably using our Nexus cards.
Aircraft | Boeing 737-800 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Abbotsford to Las Vegas |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"have asked for a full refund"
H Dawson (Canada)
✅ Trip Verified | Hamilton to Las Vegas. I booked my flight with Swoop for the first time. Although I knew they were fairly new and not as reputable as other airlines, I figure I will still give it a try. The morning of my flight, I received an email from Swoop saying that my flight has been delayed from 9:00 AM to 8:00 PM that day due to weather conditions. Fair, no problem. I arrived at the Hamilton airport at about 6:00 PM to catch my 8:00 PM. At 8:00 PM, Swoop decides to make an announcement stating that the flight has now been cancelled. There were no alternatives or solutions offered at all. When I asked why the flight was cancelled, we were again told it was due to weather conditions. When I mentioned that is impossible because I see other flights departing from the exact same airport, their excuse then became "we are short on staff". After hours of trying to get answers from SWOOP, I finally decided to pay an additional $900.00 to leave from Pearson INTL, fly to San Francisco, grab a connecting fight to Orange County (which took 4 hours) and then drive another 4 hours from Orange County to Las Vegas, I was promised by a Swoop attendant at the airport that I would receive a full refund and even that has been stressful. I was refunded $450.00 and I was supposed to be refunded $750.00. I am livid beyond words. I have worked in customer service so I am automatically more understanding in situations like this by nature, but in this case, I am sick to my stomach with this airline. I have asked for a full refund which is what I deserve and getting that is even an issue.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hamilton to Las Vegas |
Date Flown | October 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight time kept changing"
Yoga Priya Murugan (Canada)
Not Verified | Abbotsford to Hamilton. Worst airline ever seen. There was no proper information regarding the flight time and every half hour the flight time kept changing. Customers were treated very poorly. I would never recommend anyone to fly with Swoop.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Abbotsford to Hamilton |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"friendly, courteous staff"
Robert Perrin (Canada)
✅ Trip Verified | Abbotsford to London. This was my 4th flight in the past two months with Swoop. The planes have always departed on time and, so far, have arrived a few minutes early. I've been very fortunate to not have any issues with this airline. Just the opposite - friendly, courteous staff, airlines leaving on time etc.. The airline is no-frills but I could care less. I download a few movies on the iPad and four hours later (and two movies) I'm at my destination. I can handle a few hours without food or drink. I can't say enough about the small airport to small airport convenience. Love it!!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Abbotsford to London |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |