✅ Trip Verified
| This past year has certainly been a challenge for Swoop. Nevertheless, despite the complaints, my wife and I decided to abandon our loyalty to Westjet over the past 15 years and try Swoop. Having the pleasure to live only 15 minutes from the Hamilton airport, and a reduced price, were key factors in our decision. We booked our February vacation to Jamaica last September and have been watching the reviews on a daily basis. Although the company has had some trying times, it's fair to say that even new companies have hiccups along the way. We booked our flight for February 8th, flying out of Hamilton to Mo Bay. Our crew on flight WO672 went beyond what we as a customer expect. Not only did they do their best to make you comfortable, they were efficient, friendly, smiles all around and courteous. Best decision we made. On our return flight which was February 29th flight WO673, once again we had a very smooth flight home. We had a different crew on board this time - friendly, professional employees. I want to thank the crew of both flights, for providing such great customer service. Not only did we save on the airfare, we saved on the transportation to Pearson as well, and we had a fantastic flight. On our flight and transportation to the airport, we saved 40% of what it would have cost us to fly out of Pearson.