Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 728 reviews
3/10
No Skytrax Rating
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2/10

"not worth the hassle"

(Canada)

Not Verified | Hamilton to Winnipeg. No Customer service! First the flight was delayed by four hours. Then our luggage did not arrive. Worst thing, No Swoop personnel at the airport although a Swoop flight left an hour after we arrived. Airport information paged Swoop personnel and no one responded. At 10 p.m. Central time Swoop call centre is closed! Cheap flight not worth the hassle. Would not recommend this airline!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don't be fooled cheap price"

(Canada)

Not Verified | Hamilton to Winnipeg. There should be warning before buying a ticket for this airline: it may cost you extra money, time and lack of sleep. If and when you fly, a flight attendant may tell you that you are lucky to fly at all. Absolute disaster in terms of service, completely disorganized operation, untrained unpleasant and even challenging staff posted there just to take as much money as they can get from you. Of course that is in a situation, would they provide flight and service. Don't be fooled by an initial cheap or a comparably cheaper price, this airline should be called greed.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"enduring our eighth delay"

(Canada)

Trip Verified | Hamilton to Orlando. I’m writing this from the tarmac where we’re enduring our eighth delay. I prepared to get up at 4 am to get here on time as they ask us to be two hours before international flight. Then the delays start piling up all with different reasons! People with paperwork need to go back to “the office” and will be back in 10 minutes. Now no answer. Just delays. They say we’re leaving in ten minutes and ten minutes later they say 15! Whatever we’re saving by avoiding Pearson (and I do not mind an extra drive to save money) it’s not worth it. The incompetence is next level. I feel like they’ve never done this before.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Orlando
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"9pm to delayed to 6am"

(Canada)

Trip Verified | Winnipeg to Hamilton. Flight was changed from 9pm to 4am then again delayed to 6am. Extra charges are not making it as cheap as they claim. Food vouchers were given but unable to use because nothing open in airport not even a Tim's. The delay is Swoop staffing issues and they should not be offering flights if they cannot fulfill their duties. Not recommending or using Swoop again. Apparently they are notorious for this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWinnipeg to Hamilton
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline on the planet"

(Canada)

Not Verified | Hamilton to Fort Lauderdale. Trying to get to my family for Christmas. Original departure was set for 9:15 am on December 20th 2019. After being delayed 4 times our new flight time is 11:10 am on December 21st. Swoop has canceled 5 flights within the next 48 hours. I have prepaid for activities, a hotel, and a rental car. The lack of truth and organization from swoop is atrocious. Buyer beware Swoop may be the worst airline on the planet.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Fort Lauderdale
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Would recommend them"

(Canada)

Trip Verified | Kelowna to Las Vegas. I was nervous to use this airline because of all the bad reviews. Staff at the airport were extremely friendly and helpful. I had no problems with the check in, the flight or the staff. Would recommend them, especially for the price!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKelowna to Las Vegas
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"This is the worst airline!"

(Canada)

Not Verified | I was supposed to go to Las Vegas as a Christmas present, the flight got cancelled due to maintenance issues. They have provided a date of December 22-27 which obviously we can’t go because of Christmas. They are refunding however not compensating for the fact we can no longer go on our flight. Also we booked cirque de Soleil tickets that are not refundable. This is the worst airline! They will not go above and beyond which to me is horrible customer service especially cancelling flights after waiting 3+ hours in the airport before cancelling it. I would not recommend this airline to anyone. What an inconvenience
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Las Vegas
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no
10/10

"definitely fly this airline again"

(Canada)

Trip Verified | Hamilton to Orlando. Best flight I have been on! The Attendants were very attentive, respectful, and polite. They even got everyone on the plane to say Happy Birthday to a young boy who turned 8. Our family will definitely fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Orlando
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Excellent service"

(Canada)

Trip Verified | Tampa to Hamilton. First trip with Swoop. Excellent service from booking until arrival in Hamilton. Flight crew were professional and courteous. Price was amazing. Have already booked a second flight with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Hamilton
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Very rude staff"

(Canada)

Not Verified | Abbotsford to Edmonton with Swoop. This airline is a joke. Very rude staff. The amount of disrespect was just amazing honestly. How this airline still operates is beyond me. They are not a airline I will ever fly on again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no