Swoop

Not Verified | Hamilton to Winnipeg to see my family for Christmas. The day we were leaving we were informed that our flight was delayed due to weather, they delayed our flight by at least 4 hours, the last time we were notified of a delay was due to unscheduled plane maintenance. The first time they informed us was due to weather and the third time was due to the maintenance issue .. so which one was it? On our returning flight we were notified at 5am that our return flight was delayed 4 hours again due to weather, the weather in Hamilton was fine as there was nothing on the radar and our family in Ontario said it was fine there as well. We put off our driving as it is a 5 hour drive to the airport from where my family is. Our flight was delayed twice and our new departure time was at 10:15 PM. As we are driving into the airport parking lot I checked flight status only to find out our flight was canceled, my wife not not receive a notification until we were in the check in line. They said they will not cover a hotel room due to it being because of weather, due to the new laws I suspect that they are just saying this so that they dont have to reimburse you for your trouble, they will give you the option to reschedule or get a refund, if you have somewhere that you have to be last minute flights are not cheap so you are pretty much at their mercy unless you want to spend 1000 dollars to keep your schedule on track. This is not the first time that this has happened to us on swoop but it will the last time that we fly with the airline.

Not Verified | Worst experience ever! I have two young kids. We paid for a flight back to Hamilton from Tampa Bay and the plane couldn’t land because of high winds. So we had to fly to Montreal. We have now been stuck at the airport for over 5 hours since landing and counting, and they emailed us to say they are providing us with two shuttle busses. There are about 300 people that need a bus. Their email stated first come first serve.

✅ Trip Verified | Hamilton to Orlando with Swoop. Avoid like the plague. They are unreliable and you will end up with long delays and little to no communication. If I was offered free tickets I wouldn't take them. Had a 7.15am flight that was delayed and the flight was delayed 16 hours. The airline knew that plane had problems well in advance and choose to only let us know an hour before departure. I would wager this airline goes bankrupt very soon with this type of brutal service.

✅ Trip Verified | I booked 4 girls and myself a flight to Vegas for my 60th birthday. It was going to be an amazing long weekend. When we arrived at Hamilton airport the outside people were awesome. Grabbed my sister a wheelchair as she was on crutches. Lots of laughs about her going to Vegas on crutches. We got to the counter and asked if we could sit together. The check in attendant was noticeably grumpy. She told us no we could not sit together. I asked if there was a reason. She told us because of the way I booked. I booked all individually over a couple of days as I needed verification from my friends. I said is it possible to ask at the attendant at the check in counter prior to boarding. She said that would cause a problem and I asked why. She said because I’m going to be on the flight. I said ok. Well is the flight full and she said Yes. We board and the flight and there are tons of seats. Matter of fact we ended up sitting together and having entire rows all to ourselves. All five of us. Btw. She was not on our flight. We said nothing so we did not get her in trouble We never asked again about seating. What is the point in lying to us. We were not loud or rowdy. We are 60 ish and expect more from a Canadian airline. Whoever you put out front can make or break our travel plan. We will go back to flying closer to home. Paying a little more and avoid Swoop.

✅ Trip Verified | Winnipeg to Hamilton. Incredibly inconvenient! My flight was delayed by 9 hours! What was supposed to be a 9PM flight slowly but surely turned into a 6AM flight. What made it even more outrageous was the fact that I was traveling within my 5 year-old who was very sleepy for having to get up so early in the morning and because I had a 3 hour drive to bomanville once we landed. It's just annoying to have to contact my family and notify them of the delays, and luckily I got ahold of them before they started driving. The excuse for the delay was a staff rest? Don't schedule the staff if they're going to need that time to rest in the first place.

✅ Trip Verified | I was scheduled for a flight to Hamilton From Florida. First off it was suppose to leave at 9pm then delayed to 9:30pm then 10:30pm then 11pm then 11:40 pm. We got no voucher for the inconvenience. When we were departing the captain said “let’s hope we land today” like what? Then as the flight went on it got quite bumpy which is fine but all of a sudden the captain says we are flying into Montreal because Hamilton is too dangerous. I looked at other airlines and they flew into the area 10 minutes later than we were suppose to. Swoop told us they would put us in a hotel for the night and to stay looking at our emails. Hours went by and we got no email about a hotel but we got an email that they have transportation coming and to continue looking at emails. Finally we get an email that they sent 2 buses for our airplane and another airplane which flew in from Halifax and they said it was first come first serve.

Not Verified | This is the worst airline. My daughter bought a ticket from Halifax to Hamilton. The plane started to Hamilton flew past Montreal and turned around because they didn’t have enough fuel to get to Hamilton. All passengers were told to get off plane in Montreal. When they disembarked, there was no representative at airport. They were told by pilot to call an 800 number after 8am. The plane landed in Montreal at 2:55am. They were sent an email saying a bus would drive them to Hamilton at 8am on a first come basis. After buses were full they would have to take a train or however they could get back to Hamilton. This airline should not even be in business. They have no right to do this to passengers. My daughter caught another flight with Porter airlines because I told her not to trust Swoop.

✅ Trip Verified | London to Abbotsford. The worst customer service experience. This airline is not worth your time or money. Spend a few bucks extra and travel hassle-free I’ll say! The reps working need some training and should use better words.

✅ Trip Verified | I bought tickets on Swoop to fly from Edmonton to Orlando in feb 2020. Thought we were going to pay 800$, after thier hidden fees and charges ended up paying 1900$. Just in case I bought swoops insurance. Sure enough my company moved me to Pittsburgh from Edmonton and I cant use the tickets. Call Swoop, sorry no refund, no change of airport. Your insurance can just change the date. And thats 500$. I cant even just cancel myself and the family changes the date to make it easier or cheaper.

Not Verified | Hamilton to Halifax. The worst flying experience I have had. Unexplained delays, discourteous staff and the worst communication and service I have seen. Never again.