Swoop

✅ Trip Verified | This airline claims to have reasonable pricing but they charge you so much extra that the price gets really higher. I had to pay $4.00 for water.! The staff are arrogant and unkind as if passengers are responsible for their misery. There was a lady with 3 years old who could not make her to move down the isle and her hands were full but all the flight attendant were giving her a dirty look instead of helping her and there was a huge line up behind her so I was in the first row and had to get up to help this poor mother all the way back to her seat! Then try to get back to my own seat. The male flight attendant was grabbing my purse off my lap because I was not allowed to hold my purse or put it under the seat while we are taking off. I thought airlines always put people with little children and special needs first but no not Swoop; they are too good to be considerate and caring about their passengers. I will never fly with them again.

✅ Trip Verified | Winnipeg to Hamilton. I will not be flying with Swoop again. The flight was originally scheduled for 9:00 pm and was delayed to 4:00 am as a result of poor staff scheduling on the airlines part. Further, the flight was delayed an additional 2 hours to 6:00 am for an overall delay of 9 hours. A flight that was originally meant to arrive in Ontario for Sunday evening didn't arrive till mid-Monday morning. As you can imagine as a busy professional this wrecked havoc on my work schedule causing lost income as well as being a major inconvenience. Save your money and pay the extra $100 to fly with a reputable company. As per the new law that came into effect on December 15th, 2019, I submitted a claim to Swoop for $500.00 over 10 days ago and have yet to hear back from them.

Not Verified | My first flight from Winnipeg to Las Vegas was delayed by 2 hours almost which made me late for a show in Las Vegas. On the way back the flight got delayed twice with a total of 5 hours. At the end you pay even more due to the delays than flying normal airlines like westjet. Save yourself headaches and do not fly them. They do not even give you water on the plane.

✅ Trip Verified | Winnipeg to Hamilton. Would never fly with this airline again. My first flight was delayed twice, initially supposed to depart at 5:30 pm on December 21, but not actually leaving until 12:30 am on December 22. On my return flight, the departure time was also delayed twice from 6:15 pm to 11 pm on December 30th then, after I had waited at the airport for 3+ hours, was canceled entirely. The next flight was not until December 31 at 8:45 pm, which wait for it was also delayed until after 10 pm. No compensation of any kind was offered for all of this, which is wild considering I missed out on 2 days of work and had to pay quite a bit extra in parking because my car was there longer than it should have been. I understand that there are some things outside of Swoops control such as weather, however, I have been flying my whole life and never had such an awful experience. With Westjet, there was significantly worse weather on both ends, and the flight was delayed an hour. While you might be tempted to book with Swoop to save some cash, you're taking a big chance that I would not recommend. The only reason someone should fly with this company is if they really love airports and want to spend the majority of their trip there.

Not Verified | Our departure 7am Flight on December 26th was 3 hours late leaving. Our flight back December 30th was cancelled by Swoop (via email overnight) less than 24 hours before our flight. (Both Hamilton and Abbotsford weather was clear on the 30th). The next available flight by Swoop was January 3rd. The cancellation forced us to scramble to another airline & cost us the money we were saving by flying via Swoop in the first place. Won't use these guys again.

Not Verified | Edmonton to London. Best flight we have ever flown in Canada. Non-stop direct flight, everything felt quick and breezy. Was super affordable which made us skeptical at first but we were very shocked and pleased. People were very friendly and made our trip seem comfortable. Definitely would fly with them again.

✅ Trip Verified | Hamilton to Orlando. Second time flying Swoop. Still the worst airline. Sat on a freezing runway and they didn’t de-ice. Then they asked us to pay $3.00 for a coffee. Almost $600 for a flight to Florida where you pay for everything.

✅ Trip Verified | Winnipeg to Hamilton. I have never had such an unreliable service. My flight out was delayed 9 hrs. Suppose to be at 630pm was at 4am. My return flight was completely canceled and I had to fly home New Years Eve. I don't think I will ever fly Swoop again.

✅ Trip Verified | Worst flight experience. Our flight from Hamilton to Ft Lauderdale was for 7:15 AM, got flight delay notification at 5:15 AM said the flight changed to 6:10 PM in the evening, after check-in 5 PM in the evening, waited for more than 3 hours and was told the flight was changed again to the 6:10 am in the morning. No email communication regarding transportation and overnight stay or anything. The customer services representatives working for Swoop are rude and terrible. they are careless and has no sympathy. This is the first time with Swoop and will be the last one.

Not Verified | Flight 701 from Hamilton to Abbotsford. Had to sit on the plane for an hour to wait for them to fix the wifi. It was ridiculous, waiting an hour to fix the internet that could have went without. And they kept delaying the flight for reasons that made no sense. Excuse after excuse. The communication between pilots and staff is horrendous. I am so disappointed, i will never fly through swoop again. It's like a bunch of children running a business. I would ask to be compensated but seeing how this business is ran I highly doubt they could organize anything. I'm so disappointed.