Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 339 reviews
4/10
No Skytrax Rating
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10/10

"budget airline is a great option"

(Canada)

Trip Verified | Hamilton to Winnipeg. This budget airline is a great option for anyone looking to save money with no-frills flying. I was hesitant to use it, since a lot of the reviews were quite horrible, but after my experience I don't understand where these other people are coming from. First of all, I had no issues getting on board, if you follow the times and rules you will have no issues, as with any other airline. If they say you must check in by a certain time and you don't, and you cannot get on because of that, that is your fault not a problem with the airline. My first flight was delayed by an hour, which wasn't great but these things happen, and we were politely kept informed through everything. They let us know as soon as the delay happened, through the app and through the announcement in the terminal. They updated us when maintenance crew was on their way, when they arrived, when they were completed, and when we could start boarding. It honestly was more information than I would have expected from any airline. I did not pay for extra legroom seating and still found the space adequate, mind you I am not a large or tall person. The space is less than you get from non-discount airlines but not as significant of a difference as I was expecting from the comments. There were people behind me with extra legroom and they commented how good it was, so I believe if you are worried that would be a good option for you. You'd likely still save money even after the extra costs. The seats were not comfortable but not much less than an average flight, I would struggle on a long-haul flight in them (mine was a 2 hour flight) as with any long-haul flight, but for short distances it was fine and again, I think the difference in comfort wasn't much compared to the difference in price. The flight attendants and pilot were some of the friendliest I have experienced from any airline and were incredibly helpful and entertaining, this part especially made the flight seem less budget-oriented. They do nickle-and-dime you for everything, and I paid $30 each way for carry-on luggage, so if you are pricing airlines be sure to account for any of these extra charges you may want added on when you are comparing prices. You also have to pay per hour ($6.49/hour) for the in flight wifi which I didn't know going in, so I just skipped using, but the people beside me connected and streamed movies on their phone without issues. All that being said, I paid less than half of what I would with any other airline. The flight cost was just over $300 there and back and usually the trip would have cost me over $700. This made it so I could actually afford to go see family, so I am very grateful to Swoop for providing this service! If you are truly a traveller on a budget this is a great option! I had zero issues and you likely will too. If you are looking for all the above and beyond comforts, you shouldn't be looking at discount airlines anyways. Of course they charge for every extra, but that means you only pay for what YOU want, it's more like a custom built flight experience. Save money on getting there and have more money for fun at your destination! I will definitely consider flying with Swoop again.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"unable to bring my small pet dog"

(Canada)

Trip Verified | I have booked a flight for Jan 2019 to visit my son and his wife in Edmonton Alberta but I am very disappointed that i am unable to bring my small pet dog- a Cavalier King Charles. (18-19 lbs). I hope that in the near future Swoop will change their policy about pets on flights so that i can continue to book with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Edmonton
Date FlownAugust 2018
Ground Service 12345
Value For Money 12345
yes
8/10

"definitely recommend it"

(Canada)

Not Verified | I just returned yesterday from our trip -Abbotsford to Edmonton return - on Swoop, myself and my two grandchildren. I would like to give the 2 thumbs up to the counter staff and the flight attendants for their friendly service and overall professionalism. For the price and the convenience of not having to drive to the Vancouver International Airport. I was more than satisfied with Swoop Airlines. Yes, I had to pay for my suitcase and had to purchase the food on board but I knew all that before I booked and again the price and the convenience! Would definitely take Swoop again and if price and convenience is important to you would definitely recommend it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"lost us as return customers"

(Canada)

Not Verified | My wife and I flew Swoop Airlines for the first time from Edmonton to Abbotsford 07/26/2018 with no issues. We were booked to return from Abbotsford to Edmonton on Sunday 07/29/2018. Departed our accommodation with 2 hours to the 45 minute boarding cutoff. Due to a traffic accident on the TCH #1, the normal 40 minute drive to the airport became a 2 hour misadventure. We arrived at YXX Abbotsford Airport, hoping that the bag check in was still open. It was not, and upon contacting the Swoop customer service airline, the office was closed on 'Sundays and statutory holidays. No Swoop personnel at the check in, and we were forced to book a flight on the following day. Most unpleasant experience on the return to Edmonton, with no customer service and even less compassion. Swoop has lost us as return customers, and we'll tell others to avoid this Mickey Mouse show. And unless one wants to get stung with a $15 plus tax charge to lodge a complaint, then it's not even worth the aggravation to do that!
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Swoop customer review

(Canada)

Trip Verified | Hamilton to Edmonton, the flight was delayed for two and a half hours because the pilot didn’t show up for work. This was announced approximately a half-hour before boarding, at which point they had already made the welcome announcement for the flight. The agent then announced the “good news” that they had found another pilot but that we would be leaving 2.5 hours behind schedule. We had a connecting flight with Air Canada from Edmonton which we missed because of this. I deliberately left a three hour layover between flights, but it wasn’t enough and I had to pay $500 for two people to rebook that flight. I know that Canadian passengers have few rights in these situations, but I asked the agent at the desk in Hamilton what Swoop intended to do to address this situation. As other passengers have noted, Swoop agents were utterly unhelpful and useless. She gave me a card with a customer service number and pointed out that I would have to pay $15 to call this number. So, Swoop wanted to charge me $15 to call them about making us late because their employee didn’t bother to show up for work, on top of the $500 I had to pay because of the late departure. Oh, and the customer service line was closed at this time anyway. All of this leads me to two conclusions: 1. Never fly Swoop and 2. Canada desperately needs an enhanced passenger bill of rights.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seats are uncomfortable"

(Canada)

Trip Verified | Abbotsford to Hamilton. I bought a brand new high-quality luggage bag, I checked my luggage in perfect new condition and got it back in terrible shape. One of the zippers is broken off and it is so scraped up. The logo is completely scratched out and the plastic on the bottom is all torn up. Besides that, the plane is so small and crowded, seats are uncomfortable, and the food selection is poor.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Hamilton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly on Swoop again"

(Canada)

Trip Verified | Abbotsford to Hamilton. Off to a bad start! My 12 year old is traveling alone, and Swoop couldn't offer a guardian pass to accompany him through the arduous task of security or getting to his gate safely or successfully. I will never fly on Swoop again or send a loved one on that airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Hamilton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never purchase with swoop again"

(Canada)

Trip Verified | Abbotsford to Edmonton. I bought two tickets, since I wasn’t allowed the option of round trip, only one way tickets. 12 days before my trip, I had to make the decision to cancel due to family illness. Swoop.com wouldn’t allow me to cancel online, I had to call. I called, waited 45mins online. When she went to cancel, at the end for one way ticket, she told me I would owe them?!! However, she waived that fee. So, $50 and taxes for each ticket and they also kept my money for my bag which for two tickets, was the entire amount! So, needless to say, I lost $200 to cancel 12 days in advance! Thanks swoop for stealing my money, especially baggage money, for bags that won’t even be on the flight! I will never purchase with swoop again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownJuly 2018
Value For Money 12345
no
9/10

"incredibly pleased with this airline"

(Canada)

My husband and I flew with Swoop from Halifax to Hamilton and were incredibly pleased with this airline. As long as you read their guidelines (and follow them, ahem, arrive more than 45 minutes ahead of time), you will have no issues! We flew a lot in Australia using budget airlines and this one far succeeded our expectations. Will definitely be booking again with Swoop!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHalifax to Hamilton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"unsupportive and unsympathetic"

(Canada)

Not Verified | I was supposed to fly home to Hamilton today from Halifax with my infant son. I arrived at the airport and received terrible customer service from swoop. I was turned away because I was 5 minutes passed their deadline to check-in. The counter agents where rude and unsupportive. They offered no solutions to my problem, just said I would not be getting on the flight. I phoned swoop and waited to for an hour on the phone to speak to an agent. The agents were rude and unfriendly. Both the agent and manager told me they would not put me on a flight home tomorrow and would not give me anything for my missed flight. They said it was my fault I missed the flight and were unsupportive and unsympathetic. I realize now that the fine print says you have arrive 45 minutes prior to leaving. Unfortunately life happens and when travelling with children you sometimes fall behind. The complete lack of support, kindness and professionalism was disgusting. I would recommend never booking with swoop. It is not worth it if something goes wrong.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Halifax
Date FlownJuly 2018
Ground Service 12345
Value For Money 12345
no