| Abbotsford to Hamilton. Pretty awful customer service. I've flown these economy airlines before (like Spirit) and you do get what you pay for. However, I've never seen such a lack of organization, and lack of care. After specifically having a conversation at the check-in counter in Abbotsford, BC about me checking in early for my flight to Hamilton, the attendant seemed very confused. She was instructed by another agent to highlight my bag tag and speak to baggage crew to ensure it did not get put on an earlier flight. Instead, there was a black marker scribble on it when I found it. Luckily my travel partner, who took an earlier flight to Winnipeg, spotted my bag on the baggage carousel when he arrived there. He retrieved it for me and brought it to the attendant there. I spoke to her over the phone and chose the fastest option to get my bag back: It would be on the earliest flight into Hamilton the next day with a rushed/flagged order on it and I would be contacted when it arrived. I opted not to get it shipped to my home in Hamilton based on the lack of competence thus far. I also confirmed with an agent at the Abbotsford airport that I would definitely receive a phone call right when my bag arrived. I was assured this was the case. I received no call at all the next day, and when I tried to call Swoop, waited on hold for 30 minutes without anyone answering the phone. Their phone hours then ended at 4:30 PM on Saturday, so I was unable to even get through to be on hold, and they were closed on Sunday. After speaking to security at the Hamilton airport, I decided to just drive out there at 10 PM that night, since a Swoop flight was arriving. There were no Swoop agents at the front desk. Security directed me to an agent, and I found my bag sitting in the back room with two agents, not locked, and still no phone call to inform me. This Swoop agent also seemed confused, saying she thought this bag was getting shipped off to Edmonton. Thank goodness I went to take matters into my own hands. I'm not sure anyone would have ever called me. Moral of the story: Cheap flights. Lots of promises with no action. Do not check bags with them (which you pay for). Will not answer phone calls (and if they do, they try to charge you a $15 "service fee").