Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 401 reviews
4/10
No Skytrax Rating
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10/10

"my experience was amazing"

(Canada)

Not Verified | London to Orlando. I was nervous to fly with swoop due to negative reviews but my experience was amazing! The weather was bad in London, lots of rain, however we flew out on schedule. Flight back from Orlando was great, we arrived on time. Check in was easy- get the app it’s great! After my flight I ran into a manager with swoop who personally asked how my flight was. I definitely recommend swoop to anyone. Thanks!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Orlando
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not worth the experience"

(Canada)

Not Verified | Toronto to Seattle. There were no drinks, no entertainment, the wait lines were long, the flight attendants were cranky. I'm just glad the flight wasn't cancelled like other people have been telling me. Swoop, no matter how cheap, is not worth the experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Seattle
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Would give them 0 stars"

(Australia)

Trip Verified | Hamilton to Abbotsford. Crammed in like sardines. Don't even offer a glass of water and charge for everything. The flight fare might be cheapish. Then cancel flights less than 18 hours out. Contact centre can't be reached despite FAQ showing that is how you fix it. Say they book on earliest? Sunday 4 days later? Despite Fri flight being available. No recourse for any added accommodation costs. Would give them 0 stars.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Abbotsford
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never book vacation with Swoop again"

(Canada)

Not Verified | We booked a week holiday for San Jose del Cabo and after staying up all night to head to the airport at 3:30 am, upon arriving we found they had cancelled our flight because "there was no pilot". Our options were to find another flight with someone else and Swoop would reimburse that in about 2 months, alternatively the Check-in Agent said they were going to reschedule our vacation for Feb 1st, two weeks later. We thought we would just go in February instead but when we called them a couple days later they said they did not reschedule and were going to issue a refund which we would receive in 2 weeks. Now we don't have our money to book a different vacation (which will definitely be with Sunwing or any other airline). Also they now charge for checked baggage so you may as well book a vacation with Sunwing as it lands up being about the same price in the end. I will never book a vacation with Swoop again. Maybe only domestic flights but that's about it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to San Jose del Cabo
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
1/10

" mistake while paying for luggage"

(Canada)

Trip Verified | Ft Lauderdale to Winnipeg. I made a mistake while paying for luggage. I immediately called Swoop to rectify my error. They refused and I had to pay 60 USD again. They wouldn’t let me speak to a manager or a supervisor. I ended up paying 120 USD (160cdn). For 1 suitcase. I’m furious about the lack of understanding.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Winnipeg
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible experience"

(Canada)

Not Verified |  Terrible experience. I showed up in Winnipeg for a flight to Hamilton. The flight was to depart at 3:30 pm. I arrived at 2 pm and ready to go. No delays. At 2:10 pm the delays started. No reason was given for the delays except for weather or de-icing. All the other airlines were running on time. At 10 pm I boarded the plane. The plane was speeding up to take off and the pilot slowed down and turned around to go back to the gate. Apparently a warning light came on and there needed to be service. Maintenance arrived at about 11 pm. The problem couldn't be fixed and we were asked to deplane at 12:10 am. At 2:45 am we were told a new plane will be used. We were also told that if we wanted to cancel our flight, we could and we would be refunded if we sent an email to them. I did that and so far no contact has been made. I've also tried calling Swoop directly. I've been on hold for over an hour.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWinnipeg to Hamilton
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly Swoop again"

(Canada)

Not Verified | Swoop cancelled our flight And they are attributing it to the rain hamilton is getting. This was after delaying twice before the rain even started, which was made extra questionable when we were told to book with other airlines that were still flying in to Hamilton regardless of weather and at an increased fee (because seats that were $400 a month ago at westjet today were $1200+). In addition, some passengers, including myself, were not sent the notification until we were already in route. I incurred a $80+ cab fare as a result of Swoops inability to effectively communicate or manage their issues as it clearly wasn’t weather. At customer service we were all told we would be put on the next flight (a lie as there were flights for sale on their webpage sooner), that Swoop would reimburse for additional fees incurred by getting last minute flights with other agents etc - essentially anything they could say to be rid of us. I am currently taking my second $80+ cab ride in 5 hrs because of Swoops poor customer service. I will never fly Swoop again if someone at this company doesn’t rectify costs incurred for their errors. Forced to give them one star but this entire scenario was poorly managed and a disgusting display of Swoops lack of customer care.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no one provided compensation"

(Canada)

Trip Verified | November 2018: Winnipeg to Hamilton return, I made it to Hamilton but the flight back was bumped up 24 hrs. I contacted support via phone and facebook, as well as in the airport. No one could provide me a reason why my flight was leaving a day earlier. I had to book a last minute, very expensive flight on a different airline to get back. No reimbursement was even offered other than a ticket refund. December 2019: Winnipeg to Hamilton return, the first flight into Hamilton was delayed 7 hours until AM. The new flight didn't meet my travel needs so I called and the representative ensured me they would reimburse my last minute, very expensive flight on a different airline. I emailed Swoop support for this reimbursement 6 times over 3 weeks and have not received a single response. The second flight to Winnipeg was expected to depart at 3:30 PM. I checked into the airport and went through security. The flight was delayed twice until 8:20 PM. At 8:30 PM, they tell us the plane was in Montreal and the flight was cancelled - thanks for the heads up, any reason you couldn't tell us a little sooner given the plane was still in Montreal. The flight was canceled for weather in Montreal and thus not refundable. Interestingly, every other flight for the Toronto area to Winnipeg on real airlines were running just fine, probably because Winnipeg and Hamilton are nowhere near Montreal, where the weather was. I had to book a last minute, very expensive flight on a different airline to get back. Swoop said no one would be provided compensation as it was weather-related. Never ever again will I consider Swoop.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWinnipeg to Hamilton
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"friendly and accommodating"

(Canada)

Trip Verified | I arrived at Hamilton airport and was past security in Less than 10 mins, parking at Hamilton I must also note is less than half that than Toronto making Swoops choice as Hamilton for their hub even more appealing. The flight was delayed 20 mins departing. This was communicated within the terminal as well as on app and is you signed up for alerts. The plane was new or newly refurbished. The emergency exit was well worth the small upgrade fee as I am 6’3” Food and alcohol was priced no different than westjet or Air Canada. Paying for soft drinks was only real noticeable difference in in flight service. Cabin crew were friendly and accommodating. Flight home was flawless. Departed in time, arrived early. I was in my car within 15 mins of plane landing. Something to note: As Toronto is a much bigger terminal you will clear US customs in Canada before boarding. If your destination is US you will clear them when you arrive at destination if flying out of Hamilton with Swoop.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Las Vegas
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"boarded exactly on time"

(Canada)

Trip Verified | Las Vegas to Hamilton. Check in at the airport was quick and easy. Aircraft boarded exactly on time and we departed on time. Cabin crew was friendly and we landed earlier than expected despite the very snowy conditions in Hamilton. Paid for an extra legroom seat in row 2 and it was great. A little pricey for 52$. It is a budget airline so everything is an extra charge!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Hamilton
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes