Swoop

✅ Trip Verified | I’ve flown Swoop several times now (mostly Kelowna-Toronto routes) and it has always been a pleasant experience. I’m glad there’s an option to fly to Kelowna direct. This being said, this is a budget, low cost airline… as long as you’re aware that this will come with its set of challenges and painpoints, you shouldn’t be too shocked; they aren’t always reliable but if you’re flexible, it’s always a great option to travel without breaking bank. The good: - cheap prices - extra legroom option is spacious (and worth it imo) - great staff and service on board ( don’t know about customer service) - wifi works great The bad: - planes are old and worn out - Swoop often cancels and rebooks passengers on different flights (when flight isn’t full they will cancel and rebook you, or are a random layover to board more people).

Not Verified | My father’s flight time was changed to 90 minutes earlier and we were not notified, not by email or any other means. My father missed his flight home from BC and got offered zero compensation for it, he now has the book with another airline to get home. Terrible service, no help at all. Left him stranded.

Not Verified | Hamilton to Halifax. Trying to change travel dates for upcoming flight, I have had zero response from airline! Still waiting in queue for an agent for more than 24 hours! And then I waited on hold for 2.5 hours on phone today! Online system pops up errors when I try to modify myself! Customer service is absolutely the worst! With two deaths in the family in 6 months at the other end of the country, we really want to make it for the internment! At this rate we will miss our own!

Not Verified | Phoenix to Edmonton. Worst airline I have ever travelled with! I got to the airport two hours in advance of my flight and I waited an hour and 45 minutes to even check in my bag! There were about 30 people who almost missed their flight due to the airlines inconveniences. Be better!

✅ Trip Verified | I, for one, have experienced their schedule changes every four occasions I bought tickets from them. They change their flight schedules willy-nilly which caused a lot of hassle for me to rearrange my trip plans including car rentals, housing, and vacation days I take with my employee. Their customer service agent showed me no care in rectifying the trouble that they caused beside offering a refund in the original form of the payment. They in fact explicitly told me that their terms and conditions allow them to change the flight times whereas when you modify your flight date costs you $100 (not refundable in any way). If the regulatory did not obligate them to refund consumers in such incidents, they would not even refund and only get your credit to buy from them again (that happened to me the first time). On top of that, once your flight dates changes and even if you get a refund, you'll need to book another flight to stick to your plans, but then as you get closer to the flight dates, you'd end up paying more to secure a seat for a similar flight. Another wrinkle I had with them was the long waiting time (three hours) to get to customer service. They just acknowledge these flaws, but they think their low-prices warrants them to have those flaws.

✅ Trip Verified | My flight was cancelled due to weather. When it was cancelled we had checked our luggage yet there were no staff available to answer questions like when will this flight be rescheduled. After going through another airline to get our luggage back, we went home and found out the next day the flight was leaving at 10am ... impossible to make it to the airport on time. When I called about a refund or voucher, I was told not their issue as the cancelation was due to weather.

Not Verified | Well after multiple attempts I finally got an answer from swoop. It is not the answer I wanted to hear because my flight was delayed for 12 hours and they are offering nothing which in my mind is not acceptable! Thanks Swoop for making my choice an easy one in the future! Good luck staying in business with the brutal customer service you offer!

✅ Trip Verified | The worst customer service I ever had in my life with airline company. Swoop canceled return flight- no emails, no Phone calls and no refund on cancellation. No phone # either for customer service. Took us an hour to figure out how to reach out customer service via FB messenger. Absolutely disgusting customer service.

Not Verified | There are vacant legroom seats during the flight but he did not allow me to sit there, this never happened on any international flight. If there was no one sitting there, then what was the problem for misbehaving. The seats were vacant throughout the flight. Pathetic airline with ill mannered cabin crews.

✅ Trip Verified | Puerto Vallarta to Abbotsford. First time I have ever flown and all I can say is they were late both directions. Not off to a good start. Not sure I would fly with them again or not.