Swoop

✅ Trip Verified | Lost Baggage. It has been now almost 24 hours I’m still looking for my bag and no communication from Swoop or any agents to where the bag is. Swoop agent in SFB has no clue to where it is and even they cannot communicate with their own people in YYZ. I cannot believe that in 2022 such a pathetic service can exist. Tried calling but as usual line is busy. Way to go I nominate swoop for the worst customer service of the century.

✅ Trip Verified | I am currently on hold with Swoop (3 hours and counting) after booking a vacation for a wedding and a funeral. I received an email less than 48 hours before my flight saying that our flight has been cancelled. all the options are a nightmare (2 stops with a full 16 hour day of travels). We have two children and are having a hard time finding flights where we can sit with our underage children. I'm beyond stressed out that I may not be able to attend my nieces wedding, and if I want to it will cost me over 5000$ now. I have flown with Swoop in the past but this is making me never want to fly with them again. Our tickets were not cheap either, over 1500$ so I did not book a "cheap" flight, (staying in Canada). A vacation nightmare. A family feud. I'm so unimpressed.

Not Verified | They cancelled during the night our flight and they didn't have a flight until the next day. They didn't give us any compensation for the hotel and food spent because on the airplane ticket it apparently says they can cancel any flight within 12 hours! What a shame! I've never seen that before! I will never fly with them again!

✅ Trip Verified | King of delays, both flights were delayed. Customer service does not exist with this airline. Rude agents will not answer any questions or entertain any questions. One answer that is call customer service. Lost my bag and there is nobody who can help with that. Paid extra for service called MODIFLY but only customer service can do changes so if there is no customer service than you cannot do any changes and lose all the money. Service is total garbage.

Not Verified | We booked 5 tickets for a funeral service, noticed we spelt the first name of one passenger wrong, phoned in, they said it would be $80 each way total of $160 to fix it. That’s more than the ticket was asked to speak to supervisor agent said they will say same thing. Supervisor came on or so he said he was said that’s your problem not mine, you made the mistake. I asked why so much to make a spelling change, he said you don’t understand it’s takes a lot to change. I said help me to understand why it’s so hard to change the spelling, he said I don’t have to explain it to you. What a way for a so called supervisor to talk to a passenger, guess that’s how they train their people to talk to passengers. Never will fly with them again.

✅ Trip Verified | If I could do a negative star review I would. I will never recommend this airline or fly it again. They canceled our flight and gave us options to revise our itinerary at no charge but the options were terrible. We accepted a red eye flight and then a few days later asked to cancel it for either a refund or credit. I've spent hours waiting to speak to someone on the phone. Their messenger app where you can "chat" with an agent uses a third party non Swoop customer care centre to manage these calls. There's no customer service at all, there's no options at all. Money down the toilet. Never again.

✅ Trip Verified | Flight was cancelled due to mechanical issues, emails were too slow for reroute options, ended up having to stay overnight in a hotel. Alternate flight was cancelled by parent company Westjet. The old saying does apply here, "you get what you pay for"

Not Verified | Deer Lake to Hamilton. Flew Swoop from Hamilton, ON to Deer Lake, Newfoundland and back two weeks later. Everything was smooth, including both prior to the trips with communication, and during, with staff and services. Very happy that there is a reliable option to cut out the frills (meals, snacks, etc.) that shouldn't be automatic and included in a flight price. But my biggest compliment is for the crew, and one flight attendant in particular. I usually have terrible problems with my ears upon descent in flights. When I explained this to the flight attendant, and also that the way to alleviate this at least a little was to hold cups with boiling hot towels inside them over my ears (really!), she was great about accommodating this and brought them to me without reminder. On the return trip, we happened to have the same flight attendant and when I flagged her down and reminded her of my story, she remember immediately and said not to worry. She brought the cups etc. to me at precisely the perfect time, which was a big help, as the descent into Hamilton was pretty painful. Thank you!

✅ Trip Verified | I am super impressed with Swoop. I am retired now and recently booked a flight to Ont from NS on Flair. First and last time that will ever happen. On the way to the airport we received a text asking us if we wanted to take advantage of their free hotel offer. That came even before the cancellation notice. We then received the notice and an offer to move our flight to 4 days later for no charge. I cancelled the flight and called Swoop. What a 100% turn about and such a pleasant experience. We were served by Rae and if you even have the pleasure of meet her you will be in excellent hands. She was SO helpful and so kind. She made our day and got us on a flight at almost the same time the Flair flight was to leave. So was so understanding and so sympathetic to our situation. Her empathy was so welcome. What a breathe of fresh air when someone actually wants to help you and with a smile. Forget Flair and choose Swoop. You wont be disappointed you did.

✅ Trip Verified | Showed up at the airport with plenty of time, saw that our flight was pushed back. No problem. Waited in the gate indicated on my boarding pass. Then discovered that the gate on my boarding pass was wrong and then the the pushed back time was also wrong. The flight left without 4 of us because we were all given wrong information. Then was told by representatives that we shouldn't have assumed any of the incorrect info was correct. What?