Swoop

Not Verified | Not a long flight, our row was ignored every time for some reason when passed by for food, drink, and garbage? I specifically booked a window seat because I'm neurodivergent and have trouble feeling safe if I'm not stuck up against the plane wall, or simply put, for comfortability so I always make sure to grab a window seat on any flight I've taken. Initially I was seated wrong due to my own mishap and I simply moved to the row in front of me, I had a window seat booked on this flight as previously mentioned and was assuming the elderly woman in my spot would get up to allow me in because it's simply not her spot, she did not, so I said something along the lines of "excuse me, sorry to bother but this is my seat" to which she just stared at me, a flight attendant was beside me and told me "can you please just sit down in the middle, she's already taken that seat" I'm not one for confrontation so I just said "I guess so" and took my spot in the middle mind you the elderly woman's patting the middle seat gesturing for me to sit down while I'm getting situated which I found inappropriate, she stared at my screen quite frequently through the flight which made me uncomfortable, and then started pushing up against me to get me to move (everyone else was stationed still waiting for conformation to move) when waiting to exit the plane. I am in no means wanting to disrespect any of the elderly community but I'm tired of older people treating everyone younger than them rudely just because they're older, I will not respect you until you respect me. I paid for a window seat and I expect a window seat, let alone the lack of guidance from the flight attendant. Alas it's a cheap flight and there's not much more to be expected.

✅ Trip Verified | My flight was cancelled a few hours prior to departure, then I had to book a similar flight with another airline. Two hours later Swoop send an email apologizing and telling us the flight was ok now. I ended up with two no refundable flights. They did not provide any support, was impossible to talk to customer service, no phone number to call was available. They don’t want to refund my money.

Not Verified | Arrived at Hamilton airport September 9th to find out that our flight had been cancelled. We were told that we would receive an email with our options. One being a flight out of Toronto or a refund. I waited for almost 2 hours for the email which finally appeared in my "JUNK MAIL". I had previously received emails from Swoop which did not go into my junk mail. I went to book the flight with WestJet out of Toronto for that same afternoon and the flight was fully booked. The next option for me was for a refund. I chose the refund. Now, I paid an uber driver to drive us to the airport, then had to have my nephew pick us up to take us back home. Now we had a week booked off for our vacation and my husband and I both lost a weeks pay for nothing! My sister was upset because now we couldn't go see her. Very unreliable and won't give you any compensation.

✅ Trip Verified | Never fly with Swoop ! There's no counter person at the airport. Didn't do online checkin thinking one hour prior showup would work as they mentioned in the website. When we continuously trying to find the counter person, flair and PAL counter people also joined to search the counter person. Rang the bell infront of counter continuously. Then the boarding was closed finally. We missed the flight. Nobody was responsible. I have the evidence to show that I came 45 minutes before to the counter because I got a long term parking ticket for my vehicle from the airport. In that the time was there. I booked four tickets. Swoop didn't even respond to my emails. Had to rebook. Such a horrible service.

Not Verified | I will never be flying with Swoop again. They cancelled our flight and promised to reimburse food, taxis, and hotel stays. They are not following through with their promises and the customer service is terrible. I would never recommend swoop as if you have any issues with your flight they are of no help and will just ignore you and not follow through on promises made for reimbursement. Pay the extra and and fly with literally anybody else.

✅ Trip Verified | I was perfectly fine with no skin problems when I boarded the plane. After a four hour flight I got off the plane with six extremely itchy bug bites on the back of my right thigh, one on my right hip, and one on the back of my right arm. Fleas? I don't know what kind of bug it was but the seats, arm rests, trays, floor, etc. were all very dirty. Disgusting! I'm just glad I didn't rest my head back!

✅ Trip Verified | I had read many bad review with Swoop so I booked with an open mind primarily because of the low cost of flying with a family of 8. We had a 15 month old with us and had her gear in tow (car seat and stroller) we were told it would be easier to gate check the baby equipment. Right from our first interaction with the staff they were very accommodating with our situation and the stewardesses were phenomenal in explaining the safety protocol with a baby. Our outgoing flight was smooth and no issues, our return flight was delayed 40 mins because of weather but we were given ample notice. Once we were cleared to board we were delighted to see the same staff who recognized us and came over to say HI!! It's a shame that Swoop will be no longer. I would fly with them again.

Not Verified | If you're on a budget going on a trip to Jamaica, fly Swoop while you can before it shuts down! I don't know what a flight is like going to other locations but flying to Sangster airport in Jamaica was perfectly fine. It was $550 after tax roundtrip for a 4 hr flight. I know there a ton of negative reviews about Swoop but perhaps that's dependent on location? It's a low cost flight so YES everything is going to cost you, but you can't fault them for that. You have the choice to pick who you fly with. The flight attendants were nice, seats were actually very spacious. The only unfortunate thing is that our return flight was cancelled but that wasn't even Swoop's fault (the airport was doing construction). Ended up being a blessing in disguise. Swoop covered a free stay in Montego Bay since we had to wait for following day to fly out. It was pretty seamless to be honest. I don't know why some other passengers didn't have it sorted (maybe they didn't book through swoop), but I got the email for a complimentary accommodation and they gave me 3 options. I picked the 1 that's a 10 minute drive from airport and it was perfect!. The hotel manager was there waiting for us and everything worked out great; we had booking # and she checked us in. It was awesome, another day in Jamaica I couldn't complain. The return flight next day was fine. I'd def fly with Swoop again.

Not Verified | First of all, our flight got cancelled. The only options to rebook given was Hamilton to Calgary and Calgary to Victoria. I am not sure why we were given a ring around flight as I have 2 small children with me. But after waiting on line for so long I was told that was my only option or I have to rebook with another airline at my costs. This was a long weekend so obviously all local flights were up like 120%. No choice to get home we took the flight. With little windows of opportunity to connect, guess what? The flight from Hamilton sat on the run way for 35 mins making us miss the connecting flight. No communication from the flight staff as to what is happening at all. Once landed we found out that the Calgary flight decided to leave 10 mins earlier. Appalling and disgusted, now I have to stand in a long line ready to argue with the agent on the issue as now I have no idea where my luggage is. How is it that Calgary has daily multiple flights to Edmonton but we need to go to Victoria and then to Edmonton? What century are we in? Finally we were able to get a direct flight from Calgary to Edmonton but had only 20 mins to board. I had to run as fast as I could with 2 young children minutes before the gate closed. What a horrible horrible disgusting experience.

Not Verified | I flew to Ontario from Edmonton and was supposed to be a return when I got to the airport to go back to Edmonton the security told me that the airline cancelled the flight, there was no one there at Swoop to talk to so we could make arrangements to book another flight, so I had to book another flight with another airline. Now Swoop won't pay me for booking another flight. There is nothing cheap about this service, never did I hear that you have to pay for your seat and all your luggage. They are trying to tell me they left 3 hours after they cancelled their flight, how could I have knowing that when no one was there to talk to.