✅ Trip Verified
| November 2018: Winnipeg to Hamilton return, I made it to Hamilton but the flight back was bumped up 24 hrs. I contacted support via phone and facebook, as well as in the airport. No one could provide me a reason why my flight was leaving a day earlier. I had to book a last minute, very expensive flight on a different airline to get back. No reimbursement was even offered other than a ticket refund. December 2019: Winnipeg to Hamilton return, the first flight into Hamilton was delayed 7 hours until AM. The new flight didn't meet my travel needs so I called and the representative ensured me they would reimburse my last minute, very expensive flight on a different airline. I emailed Swoop support for this reimbursement 6 times over 3 weeks and have not received a single response. The second flight to Winnipeg was expected to depart at 3:30 PM. I checked into the airport and went through security. The flight was delayed twice until 8:20 PM. At 8:30 PM, they tell us the plane was in Montreal and the flight was cancelled - thanks for the heads up, any reason you couldn't tell us a little sooner given the plane was still in Montreal. The flight was canceled for weather in Montreal and thus not refundable. Interestingly, every other flight for the Toronto area to Winnipeg on real airlines were running just fine, probably because Winnipeg and Hamilton are nowhere near Montreal, where the weather was. I had to book a last minute, very expensive flight on a different airline to get back. Swoop said no one would be provided compensation as it was weather-related. Never ever again will I consider Swoop.