✅ Trip Verified
| I missed the baggage check cut off by 4 minutes. Despite dozens of emails from Swoop telling me to purchase more baggage at no point was I told that the baggage check in cut off was at the time it was, not even when I purchased the baggage in advance. When I got the desk, the lady said, “you can’t check it in because you missed cut off but if you leave the bag you can still board the flight.” I was visibly stressed about this and their agent was zero help. She didn’t say a word after that, except “no refunds”. I wasn’t offered any sort of assistance to get the bag added to a later flight or check a smaller sized bag as a carry on. Called customer support after my flight and they said that since there are no refunds period, that I can’t even have the bag accredited for a future flight and couldn’t have offered to have it brought on another flight. Absolutely unimpressed with my first Swoop experience and their lack of support, accommodation, and advanced information to have even helped prevent that from happening. Prior to this, they changed my flights completely and moved both the departure and return flight by a day. On top of that, they announced their final boarding call 20 minutes before the boarding time! I saw a man completely miss his flight because of it and I was cutting it close. Yeah it was a cheap flight but these three inconveniences were not minor and will not be using Swoop again, nor recommending it.