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| Abbotsford to Hamilton. Yesterday evening, after nine hours of travel (air and land) from Queen Charlotte BC in Haida Gwaii to Abbotsford I was denied boarding for my flight to Hamilton. The reason for denial was having incorrect identification according to company policy, but I feel that the issue was addressed with little respect and understanding of the situation and the lack of willingness to cooperatively address the issue will result in me missing my brother's wedding tomorrow. Earlier this week I lost my wallet with my passport in it, leaving me with no photo identification, living on a small island with no access to apply for an emergency passport or other government identification. From a Service BC satellite office, I acquired an interim driver's license and interim BC Services Card (Care Card). Prior to my travel, I checked the Transport Canada regulations and found that for domestic travel 2 pieces of valid (not-expired) government issued identification were acceptable so long as they had the name that matched the ticket, birth date and gender. It also mentioned in the case of a driver's license having the expired license as accompanying photo ID. I had all these pieces, although my expired driver's license was for an Ontario license rather than my interim BC license (which is just the reality of me moving from Ontario to BC within the past few years). I figured I had all the necessary documents to travel. I did a quick scan of Air Canada and Swoop policies and noted they mirrored Transport Canada policies. I was able to board my Air Canada flight from Sandspit to Vancouver with the documentation I had on hand. I then traveled 2 hours from YVR to YXX on public transit and was denied boarding for my 9:55pm flight. The reasons provided to me were as follows: - Because my expired license is from a different issuing agency than my interim license, it was not considered valid as a primary or secondary piece of ID - Swoop accepts "Care Cards", but the customer service representative said that "BC Services Cards" are not the same. BC only issues Service Cards now, so the paperwork I had was as close to a Care Card as I was going to get. The other ID I had on hand included a fishing license (accepted until very recently), several student cards (which I recognize are not government issued), photocopy of my passport, and an expired government-issued residency card. I was told that there was no grace period for accepting the fishing license, although the Transport Canada policy change is still in its grace period. When I was denied I respectfully accepted that I did not have what was required, but asked if I could switch to the flight the next day... I would have my friends send down my birth certificate and any other documentation today (Oct 4) to board the 9:55pm flight. I also asked if he could help me identify what ID I would need if I rebooked the flight. The agent said he did not have time to help with re-booking and told me to call Swoop (the offices were closed at that time). I asked if his team lead could help me, he went to ask her, but came back saying she was too busy to talk to me. This morning I called the Swoop office. The woman I spoke to was very sympathetic and said if I was able to get proper ID she could book me on this evening's flight and offered to ask her supervisor if they could give me a voucher towards the price of the flight (which had gone up to over $450 one way).