✅ Trip Verified
| Very unprofessional Airline. Our group of 8 traveled from Edmonton to Abbotsford on September 13, 2018 and returning to Edmonton on September 16, 2018. On our return to Edmonton on September 16, 2018 the flight W0124 was canceled. It was rescheduled for Monday September 17, 2018 at 8:45AM - Flight W02224. Many upset passenger were advised that Swoop Airlines would not provide any accommodation, transportation or any food vouchers. As many other passengers we were very upset and frustrated, we rented a vehicle and made arrangements for a night stay at a local hotel. Next morning we find out that the rescheduled flight W02224 is also canceled. Now there is a new reschedule flight W0122 on Tuesday, September 18, 2018 at 1:20pm. We decided to go to the airport on Monday September 17/18 to find out what was going on. When we went to the airport that morning to the Swoop counter, the agent told us that the Monday flight W02224 is canceled and Tuesdays flight W0122 is also canceled and there is a new reschedule flight Wednesday September 19, 2018 on 1:20 pm. We told the Swoop Agent that we had to get back to our work of employment and that my daughter had to go back to her studies at the University of Alberta. We asked the Swoop counter Agent to help us get on a earlier flight, they refused and asked us to leave. We witnessed upset & frustrated passengers with similar issues actually being escorted out by security that was called out by Swoop counter agents for no major reasons that we saw. The Swoop counter agents overreacted to the upset & frustrated passengers. Feeling abandoned by Swoop Airlines and losing faith in Swoop, we ended up booking on a another airline Flair Airlines on Monday Sept. 17 at 8:35 and reached Edmonton. I contacted Swoop Airlines contact center 3 time on the phone (September 18, 19, 21, 2018) regarding the cancellation of our flights and have asked to speak to the management in charge. I have been told 3 time by Swoop contact center that someone from the management will call back. It has been 1 week and no calls from Swoop Airline management. We would like to get reimbursed for the additional cost for new Airline Tickets, Vehicle rental, Hotel accommodation, Food and lost Wages. It is the responsibility of Airlines to get their Passengers back to their destination on a timely manner. Cancellation of total 3 flights is not acceptable standard. No Accommodation or recourse was provided by the Swoop Airlines to their passengers.