Swoop

✅ Trip Verified | Our flight was delayed by approximately 4 hours. I have tried to contact them to be compensated for this and I have heard nothing back from them. They had already delayed the flight by almost an hour 4 hours prior to departure time and then delayed it again shortly before that departure time. By the time we left people had been waiting so long that some were escorted off the flight for inebriation. Communication is non existent. I realize it’s a budget airline but this is unacceptable

✅ Trip Verified | It has been over 30 days since Swoop lost my luggage. I filed a report at the airport, sent multiple emails, tried calling their customer service (which is just an automated voice that tells you to email them then hangs up the call) and there is still no response. Such terrible customer service. This was my first flight with Swoop and I will never make that mistake again. It is a scam of an airline and needs to be shutdown

Not Verified | When I thought that I had a bad experience with Sunwings there comes Swoop. We started our vacation on 13 Mar 2023 flight WO0638 to Cancun. We waited after we boarded more than one hour on board without knowing why we don't take off. It is true that the captain made an announcement , but in so low voice that was hard to understand. Asking the flight attendant why we don't proceed to take off she was annoyed, I guess, and said that the captain already mentioned that. I did not understand neither did my wife. Finally we got to Cancun late more than one hour but they ran out of Mexican immigration forms and we had to figure it out at our time expense, adding more time to be late in the resort. No complimentary anything was handed to us to compensate a bit all of this inconvenience. Now comes the part when we return from Cancun, 18 Mar 2023. Getting to the airport we noticed that our flight 641 has been delayed for more than 5 hours let alone the line up time for checking in. Please note that no email has been sent to us to let us know the flight is delayed. Then when we've got to the check in counter and we started to ask questions one of clerks took us on a side and issued us vouchers for the 3 of us worth 60$. and we were told to check in around 21:00 since the flight was delayed till after midnight. But no plausible explanation has been given to us. Checked out the hotel at noon, got to the airport around 16:00 the flight was at 20 minutes past midnight so more than 12 hours wasted because some clerk in Canada did not do its due diligence to send out an email. When we landed in Toronto we spent more than 20 minutes for the ground crew to attach the ramp, because they did not have personnel. To conclude we will never ever fly Swoop, and there is no word of lie here.

✅ Trip Verified | I had such a bad experience, they let my kids seat alone without my parent, I had to beg them for me to seat with them. I would never recommend it, as well as we had 3 hours delays without informing us what happens

✅ Trip Verified | This is the second time this year Swoop has caused flight cancellations disrupting important family events. It is impossible to contact Swoop to speak to a representative. My daughter bought a Swoop ticket from Toronto to Victoria for a reasonable price. She was flying out for our family reunion and her sisters milestone 50th birthday and was coming 4 days early to help us with all the plans. The day before she was to leave, Swoop cancelled, "Due to Unscheduled Maintenance", without the courtesy of a 24 hour notice. (Swoop sent a second email stating the reason for the cancellation was incorrect and then gave a second reason for the cancellation!) The flights Swoop offered to re-book were all a minimum of 9 1/2 hours as opposed to her original 5 hour direct flight. Swoop said she would also have to pay the fare difference at this very late notice. The only flight she could get to Victoria to make it on time for the family reunion, arrived late afternoon, on the day of the family gathering. She arrived here at 2:30 pm. As a result we had to scramble to do all the event planning which our daughter was going to take care of. My husband just had a knee replacement and I am working in my older years so this is a huge inconvenience and disruption for all of us. After the stress and disappointment, if you can imagine this, there was a second cancellation at 4pm Saturday. She was to leave at 8:00am the next morning with no possibility to re-book. In order to get to Victoria on Sunday, the day of the family celebration, she had to book a one way ticket with Air Canada and Lynx Air from Toronto to Victoria with a 2 1/2 hour stop over in Calgary for $800. The original Swoop flight was listed at $120. My daughter investigated her cancelled flight and discovered the Swoop flight was not cancelled but was "fully booked" (see screen shot). We believe that Swoop bumped her lower fare ticket in order to accommodate later higher priced tickets. This poor treatment has happened to many people. We've spoken to a large number of friends about Swoop's unprofessional business practices and now both a friend and another family member have just decided to cancel their Swoop tickets because they are afraid their plans will be ruined too.

✅ Trip Verified | NEVER AGAIN! Second time flying Swoop and second time with massive delays and unknowns. We’re currently stuck in Puerto Vallarta, didn’t have an update about any delays prior to getting through security and to the gate. Now been three hours and no communication what’s going on. We’re travelling with two kids under 6. We just want to get home. We’ll 100% never fly Swoop again. For the record, we didn’t fly Swoop with intention to save money, it was just the provider that was included with the vacation package booked. We flew WestJet down.

✅ Trip Verified | In 28 of February, I and my wife and my little son went to Toronto Pearson airport to get flight of WO0640 Swoop to have vacation 4 days to Cancun. First they told us your flight has 4 hours delay but They changed it to five hours delay, the thing is almost all other flights were on time and only this flight had such a long delay? and finally after six hours delay (in total nine hours staying in the airport and crying my baby, finally we went to airplane to go to Cancun. But the nightmare started when we wanted to turn back to Toronto. Our flight time was for 10:10 PM (4th of march flight # WO0679 ) a few hours before flight time, I received an email from Red Tag company that your flight is cancelled and is changed to 4:45 AM then a few hours after that I received a second email directly from Swoop that your flight is cancelled and changed to 2:15 AM. So around 12 o’clock in the midnight we went there, but there was no agent or front desk agent of Swoop and not even anybody to answer our questions. Finally a airport security who helped us told me your flight has 25 hours delay and you should go and turn back tomorrow night at 11 PM We got a taxi to find a hotel for us but all the hotels are full, after finding no hotel he was driving and taking us to a very dangerous looking place in the middle of a jungle but I asked the driver turn back to the middle of the city. He dropped off us with our luggage and are backpacks and three years old baby crying all the time in the middle of the city. We were searching for a hotel which all of our packages up to 7 AM. Finally around 7:30 we could find a hotel . From other hand at 10 o’clock in the morning of Toronto I had 27 students because my business is teaching art in only Sunday and Monday. So I lost a big part of my income in that day. The comedy part of this nightmare was the compensation of Swoop, when we wanted to turn back to Canada at 11 PM (5th of march) they gave us a $20 meal coupon only. I and all of my family will never ever, and in any situation will travel with this airline in the future. Worst experience, round-trip.

✅ Trip Verified | I had booked a round trip from Toronto to Edmonton 4 months before my trip. I was supposed to leave March 10th 2023 except both of my flights were cancelled. I had no emails from them for confirmation and no help when trying to contact them for months to make sure my trip was still as planned. 4 days prior to me leaving I finally found my reservation number through a screen shot I took luckily. I looked up my flight and both were cancelled. There were no other alternative flights available and the flights with other airlines were now $1000 and up. Originally my flight was $200.00 for 3 days. So there was no way I was doing that. The only way to contact them is by email and Facebook messenger. I emailed them many times over those 4 months asking for my itinerary and no response. I was so upset that I was unable to contact anyone to have an option to change my flight times and now I’m missing my best friend picking out her wedding dress. They’re extremely unprofessional and ridiculously hard to contact. I’ll never book swoop again. Insanely unprofessional. Worst airline ever.

✅ Trip Verified | Took Swoop in Jan 2023 on a domestic trip Victoria to Toronto with 3 flight delays arriving more than 6 hours later than planned. On my return trip home in March the flight was canceled two days in a row with only offering WestJet options with layovers when the flight was initially direct. Customer service is appalling, no compensation for lost wages, hotels, etc. for having to wait 3 days to travel. Will not be flying with them again.

✅ Trip Verified | Terrible people skills from flight attendants - they were very rude and confrontational. Multiple delays to flight. Seemed to cut corners to save time, instead of checking that all carry on items were stowed under seats, they made an announcement saying they don't have time so please stow your things. Same for seatbelts.