Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1042 reviews
6/10
4 star Skytrax Rating
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10/10

Swiss Intl Air Lines customer review

(Australia)

Flt LX180 from Zurich to Bangkok on 31/5/13. It was one of the best flights we have had in a long time and we travel a lot. Aircraft was clean and very well maintained the staff were friendly and efficient and always ready to help. The FA responsible for our section was excellent and nothing was too much trouble. The best bit was when we got off the aircraft in Bangkok the Captain was there thanking all the passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Switzerland)

ZRH-CDG flight CDG-ZRH business trip in Economy - both flights on time and web check-in worked perfectly and saved a lot of time as travelled only with hand luggage. Both flights uneventful and short (50min). First Outbound flight nearly full but received a good service from the SWISS staff. Coffee and croissant ok but nothing special. Flight back to Zurich a (very) small sandwich was served and (complimentary) alcohol was served (Beer wine etc)! Great little chocolates as always. Seats good - but if you have the possibility to have a seat within a empty row go for it as comfort is substantially better. No IFE but necessary as short flight. All in all very good experience and good European product.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Swiss Intl Air Lines customer review

(United Arab Emirates)

DXB-ZRH-BCN. I am a frequent flyer and always use this airline within Europe. However yesterdays long-haul experience made me decide to never fly Swiss again. After appalling management from Dubai offices staff who has been unable to manage correctly a change of date for my return flight (outbound flight had been made in January) I was finally booked on the right day for a EUR 250 change fee. This has been a very bad flight: chaotic check-in made by rude ground-staff boarding was made in the same atmosphere. Sets were narrow on-board service nearly non-existent no interaction with cabin crew. Food was awful and poor. Temperature was cold with no personal air system. Transfer at Zurich was awful. However ZRH-BCN flight was excellent. If Swiss provides a good service within Europe transatlantic and intercontinental flights are overall a very bad product. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Swiss Intl Air Lines customer review

(Sweden)

Was going to visit a friend in Trier Germany in the late July. Flew ARN-ZHR-LUX. A320 and BAE-146. Seats had a great leg space (I'm 174 cm tall) nothing wrong on the "Italian Snack" sandwich I got. Beverages were free to order. Happy and friendly crew no screen but who needs that on a 2hrs 45 minutes flight. No delays no hard landings.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(Switzerland)

ZRH-AMS-ZRH on A320 in Economy. Overall a good experience with good standards from A to Z for an intra Europe flight. FA a bit formal. One can clearly see that LX is part of LH-group those days.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(Germany)

Flew Dusseldorf to Zurich return. Onward flight was full but crew did their best. Pilot kept us informed during flight even when we were put on hold before landing in ZRH. Got a nice croissant as well as juice and a cup of coffee. Return flight was full again but at the boarding gate agent forced us to give one of our handbag up to be checked in. Agent was rude and was not polite at all. Once on board I asked the purser to get our bag as there was plenty of room in the bins. She approved to take our bag into the cabin. It fitted easily into the bin. Other passengers who had the same rude agent and did not complain their bags were checked into the belly. Flight crew did their best. Flight staff excellent gate staff very poor!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Switzerland)

Flew outbound Geneva to Mumbai C-Class and return in First. The outgoing flight in C-Class was nothing special. The lounge in Zurich E terminal is lousy and cramped. The seating onboard is too narrow for me. Have been used to better food. Overall the Gulf airlines give you a better C-Class experience. First Class is a whole different story. Great seating and bedding. Personal transfer in Zurich between the two terminals and wonderful lounge. Definitely the best in the airline industry. Unfortunately Swiss are let down by the horrible feeder flight between Zurich and Geneva. Always cramped full bulkheads and stressed staff.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Swiss Intl Air Lines customer review

(Egypt)

CAI-ZRH-LCY-ZRH-CAI. Flight and services were on time and of good quality. Transferring at ZRH can be tedious on a a short connection. In Flight moves were better on the A330 than on the A340 on the latter the screen was very poor. My only criticism is that I checked in with no hand luggage but a hold baggage that was 2.8 kilos over. I was charged 85 for this I thought very high as a silver star alliance member!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Hong Kong)

Flew HKG via Zurich to BHX. Overnight flight which was excellent especially bed made up to a great standard. Pyjamas were top class comfort. Highlight was FA asking me if she could get me my clothes when I woke! Crew were superb and very professional. Low light was waiting 20 minutes for only toilet in First Class while lady was oblivious to anyone else wanting to use it. Excellent food - huge portions. Wonderful check in at HKG with lady escorting me through security and immigration in minutes and again repeated on return to HK. Biggest disappointment not being able to use FC lounge in Zurich on either leg.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Hungary)

I flew from Budapest to Delhi via Zürich economy class. 29 April 2013. First flight on a brand new A320 slim seats to give space for the legs. Nice service nice croissant with coffee. Zurich airport is spotless nice design automatic train under the airport from one terminal to the other. Second flight to DEL brand new A330. Nice meal working entertainment system with consol for kids. The system got frozen they had to restart it two times but at the end we were able to watch the movies dedicated for first class too. During flight they offered water many times. Before landing light sandwich was ok. The staff were very friendly. Five star service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes