Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1049 reviews
6/10
4 star Skytrax Rating
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10/10

Swiss Intl Air Lines customer review

(France)

Flight from ZRH to NCE. Uneventful flights both on time and information given by pilots and cabin crew from the moment you board to the moment you leave the aircraft. Service in business class is very good and attentive and I highly recommend SWISS. ZRH airport is always a pleasure for connections!
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Swiss Intl Air Lines customer review

(Palestinian Territories)

TLV-ZRH-MAD and back flights between TLV-ZRH on A330 and A340. Cramped seating terrible crew poor food and the A340 is well past retirement age. Cabin worn out and inflight entertainment very old with analog like screens. ZRH-MAD-ZRH on newer A320 slightly more comfortable and nicer leather seats. ZRH airport is nice and transfer was easy and straightforward. Would not fly them again. Should consider sticking to short haul inter-European flights as long haul aircraft's are too old.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Swiss Intl Air Lines customer review

(Switzerland)

Long haul on Swiss is certainly different than flights within Europe. Flew ZRH-BKK-ZRH and all I can say is that service is average. A340 rather old however kept clean. Service on board also average at best just one or two flight attendants smiling the rest just doing their job. Food ok with limited availability. Especially on the routes to Asia Swiss has to improve significantly if they want to compete with ME-carriers and such as SQ CX TG and nowadays GA. AVOD with limited selection and working with problems on the outbound leg. Positive that flights ex ZRH are non-stop so interesting for shorter trips.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(Singapore)

SIN-ZRH in economy. A343 was kept in a very clean and good condition despite being old. Cabin was quiet during flight and the seat was comfortable. Flight was very smooth. Only gripe was the cramped leg space due to the metal IFE box below the seat in front. The SWISS.com website didn't reflect correctly which seats had those nasty metal boxes. The metal box occupies about half of your leg space. Food was not to my taste unfortunately. On both legs (SIN-ZRH-SIN) I couldn't use the AVOD screen properly. Once the person in front reclines fully the screen is very dim even at maximum brightness. No matter how I titled the screen I couldn't watch the movies properly. The IFE system hung 2x on me. Crew was attentive on the SIN-ZRH but not the other way round. Pressed the call-for- attendant button 3 times on 2 occasions and no flight attendant came by. I would say if you want a smooth and quiet flight without much frills go for it. The SWISS chocolates handed out at the end of each flight were tasty though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(France)

CDG-ZRH-CAI return. Seat quite comfortable specially the ZRH-CAI leg. Airbus 340 is 2x4x2. What was disappointing was the food no choice on the long haul with a lack of French speaking staff on board. Switzerland is at least a bilingual country and announcements should be done at least in the 2 languages (German and French) plus English. Another bad point is the transfers in Zurich airport. Rail shuttle and miles to walk. Nevertheless the ratio price service was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Australia)

Recently flew from Bangkok to Zurich and returned Zurich to Singapore. Both flights were excellent and could not find anything to complain about. The food and wine was fine the service good and I found the lie flat seat comfortable. I wouldn't hesitate to fly Swiss again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Swiss Intl Air Lines customer review

(United Kingdom)

Manchester via Zurich to Singapore. Leg room on each of the Manchester Zurich flights was quite good but both long haul flights to and from Singapore were very cramped. The food was reminiscent of package holiday food (very poor and no choice). The crew were not helpful and very sparing with drinks (even water). Shall not use Swissair again and will in future use one of the excellent Asian companies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Swiss Intl Air Lines customer review

(Australia)

Flt LX180 from Zurich to Bangkok on 31/5/13. It was one of the best flights we have had in a long time and we travel a lot. Aircraft was clean and very well maintained the staff were friendly and efficient and always ready to help. The FA responsible for our section was excellent and nothing was too much trouble. The best bit was when we got off the aircraft in Bangkok the Captain was there thanking all the passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Switzerland)

ZRH-CDG flight CDG-ZRH business trip in Economy - both flights on time and web check-in worked perfectly and saved a lot of time as travelled only with hand luggage. Both flights uneventful and short (50min). First Outbound flight nearly full but received a good service from the SWISS staff. Coffee and croissant ok but nothing special. Flight back to Zurich a (very) small sandwich was served and (complimentary) alcohol was served (Beer wine etc)! Great little chocolates as always. Seats good - but if you have the possibility to have a seat within a empty row go for it as comfort is substantially better. No IFE but necessary as short flight. All in all very good experience and good European product.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Swiss Intl Air Lines customer review

(United Arab Emirates)

DXB-ZRH-BCN. I am a frequent flyer and always use this airline within Europe. However yesterdays long-haul experience made me decide to never fly Swiss again. After appalling management from Dubai offices staff who has been unable to manage correctly a change of date for my return flight (outbound flight had been made in January) I was finally booked on the right day for a EUR 250 change fee. This has been a very bad flight: chaotic check-in made by rude ground-staff boarding was made in the same atmosphere. Sets were narrow on-board service nearly non-existent no interaction with cabin crew. Food was awful and poor. Temperature was cold with no personal air system. Transfer at Zurich was awful. However ZRH-BCN flight was excellent. If Swiss provides a good service within Europe transatlantic and intercontinental flights are overall a very bad product. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no