Swiss Intl Air Lines

Business class on A330 ZRH-DXB. Had single seat by window 10K. Very comfortable if not a bit hard seat. Easy controls to lounge or lie flat. Food was great service fantastic. Flight attendants really seemed to love their job. IFE doesn't nearly have selection of some other airlines. Departed from E-F gates which means use of shared Panorama lounge shared with many airlines which was not great. Only one hour of wi-fi in lounge then pay 6CHF no big deal.

BHX-ZRH-SIN on a Fokker 100 followed by an A340-300. Both aircraft's were clearly quite old but very well kept. This was my first time using solely mobile boarding passes on my phone for the entire journey and the check-in and boarding experience was flawless. Check-in desk at Birmingham was kind enough to allow my bag which was almost 2kg over the limit which I was not expecting from a European airline. Zurich airport is definitely a selling point for choosing Swiss stylish easy to navigate and very efficient. Swiss also has probably the best-timed schedules for connecting flights between Europe and Asia. Overall service and hospitality onboard both flights was friendly and attentive almost as good as Asian carriers. Can't say the same about the catering which was rather basic (cold sandwich on a 2 hour full-service international flight is unheard of in Asia no menus offered meal portions intercontinental were on the small side). Upsides were the surprisingly good wine available and the delicious Swiss cheese. The Y seat on the A340 is okay but rather outdated with no in-seat power or foot rest and an annoyingly large IFE box under the window seat. No amenity kits whatsoever on a 12 hour flight but the frequent drinks service was appreciated. Overall a rather average inflight experience for the premium price Swiss typically charges sweetened by the excellent experience on the ground.

BOM-ZRH-ORD. A decent product overall. Positives: Flights departed on time and arrived slightly early. New terminal in Mumbai was a pleasure to use and lounge facilities were still under construction so had all C class area in a converted area which was fine and had great selection of food. I found the flat seat good overall didn't like how it sinks all the way to the ground but sill was flat and not angled which makes all the difference. ORD-ZRH were good multi course and offered cheese and dessert. Wines were excellent. Negatives: Cabin service between the two flights very different BOM-ZRH flight leaves early morning and crew serves light one tray snack which is cold then disappears until 1 hour before landing and serves a one-tray breakfast which was abysmal at best. Crew were cold and looked tired. Cabin also showing signs of age with small stains here and there. Transit in ZRH was not fun Swiss Business and Senator lounges too small for # of pax completely packed by 10am food woefully inadequate and shower facilities more like a train station. Would try them again if price was good but for true luxury consider SQ or EK.

Nurnberg-Zurich-Warsaw. First leg on Fokker 100 operated by Helvetic Airways. Old shabby and visibly tired airplane but good legroom. Not so much space for baggage. Short flight so only water and hot drinks offered with a chocolate. Crew ok but not over-friendly. Very short transfer in ZRH into Swiss's A320. What a difference. Nice and comfortable airplane very nice and always smiling crew. Small delayed was caused for waiting for connecting passengers but we arrived on time to Warsaw. Service was a sandwich and small chocolate enough for 1:45 mins flight. Rating would be much higher if first sector was operated by Swiss too.

MCT-ZRH return flight. Chaotic check-in in MCT with rude ground staff. Access to Star Alliance lounge despite of my TK Gold and my business visa card. No less chaotic boarding in an Airbus 330-300. Packed like sardines ridiculous pitch and cabin crew even colder than the inner temperature. Stop over in DXB has been 2014 long without any explanation. Food disgusting with no hot breakfast no night kit no hot blankets nothing. Needless to say that this will be the last time.

11 January Zurich ZRH - Lugano LUG LX2906 / 12 January Lugano LUG - Zurich ZRH LX2909. Both flights operated by Darwin Airline with a Saab 2000. Both flights punctual and with a great experience. Spectacular view of the Alps. Flight time is 30 to 40 minutes so catering is non existent except a bottle of water and a piece of Swiss chocolate. I paid 100 EUR for the flights and it was worth every cent of it. Will do that again.

Copenhagen to Hong Kong via Zurich. Flight out of CPH was a couple of hours delayed "due to late arrival of incoming flight" which led me to just miss my connecting flight. Well it happens. Unfortunately the Swiss transfer desk in ZRH only wanted to re-book me to a flight departing 24 hours later. I did not like to be delayed for longer than necessary so I had to call a friend to check alternative schedules online while I was there at the transfer desk. Then I struggled to get the Swiss transfer desk to put me on the next flight. To me it was completely unacceptable that Swiss would not put me on the earliest possible connection with another airline instead of having to wait nearly 24 hours to catch the next Swiss flight.

13 Dec 2013 LX345 LHR-ZRH. LX154 ZRH-BOM. 3 Jan 2014 LX155 BOM-ZRH ZRH-LHR. Early morning on time flight easy connection in Zurich no more security check. LX345 awful breakfast nice service plane full wheelchair assistance perfectly done. LX154 A330 single seat at back of business. From the start excellent service from all flight personnel pre-flight service was done without fuss or rush. Drinks with nuts and crackers followed by a top notch meal all chosen from Swiss menu. Very comfortable seat which moves to several different positions with ease. Second meal looked good but was still full from lunch. Arrival in Mumbai on time total assistance from Swiss through formalities.

OSL-ZRH-BOS in First. I flew OSL-ZRH in Business food just ok service great seating ok. Arrived in Zurich went to the First lounge. Open and clean with good choices of food and drinks. But not stunning in any way. But they had a restaurant there with pretty good options and wine also a big liquor trolley. After some hours me and four more passengers where driven to terminal E for boarding in a Caravelle mini van. Upon boarding I was greeted by the Captain and the Maitre de Cabin and two other very nice FA`s. The cabin feels opulent but not bling like EK. Food was the best I have had in the air wine list good but not the best. Service was very good but I prefer BA. 4/8 in F so we all got window seats. This was a day flight but still I wanted to sleep a couple of hours. They made my bed beside me so I could go to sleep when I felt like it. All in all a great experience.

I have flown more than 10 times with Swiss in the past year both intra-European and long haul and have found a reliable product every single time. What strikes me reading some of the other reviews here is how thoughtless some comments are. On a 40-min flight from Luxembourg to Zurich there is no other option than to serve small bottles of water to speed up proceedings. Swiss does not (yet) operate 777 aircraft and if you can't stand that half the space in the long-haul planes caters for business and first class passengers don't book an economy class seat!