Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1050 reviews
6/10
4 star Skytrax Rating
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10/10

Swiss Intl Air Lines customer review

(Austria)

AMS-ZRH-GRU on Jan 3 AMS-ZRH on an Airbus 320 ZRH-GRU on an Airbus 340-300 both legs in Business Class AMS-ZRH was on time FA's were friendly and attentive a simple continental breakfast was served nothing special but fine for the short hop. As with most flights in Europe seats were economy seats with the middle seat left unsold LX uses the Recaro slim seats which are rather uncomfortable but again ok for this short flight and leg room was ok. ZRH-GRU (day flight) was on-time and an excellent experience on all levels modern and clean plane (as one comes to expect from LX) with a 1-2-1/2-2-1 configuration with lie flat seats. IFE was AVOD movie selection was fine but has room for improvement. FA's were brilliant professional attentive actually charming and regularly present in the cabin with drinks sandwiches snacks ice-cream etc. Meals served were tasty and with a Swiss touch. Lunch was Salmon Tarter (and two other choices) and Swiss Sturgeon (or Beef Tenderloin or Swiss Style Chicken Breast or Vegetable Curry). The second meal was a less interesting choice of Penne or Ceasars's Salad. It always nice to be served some local tastes and not just generic airline food. Wines served were also nice including some Swiss choices. LX uses the shared Servisair lounge in AMS which although comfortable offers just an OK drinks selection and a neglectable food selection. Due to the short connection time in ZRH we did not use lounge in ZRH. Transferring in ZRH is fast and easy. Border Control was friendly and with no waiting time also no additional transfer security control for passengers arriving from other Schengen countries a breeze. Terminals are roomy and well designed. Probably one of the very best airports in Europe for a transfer connection. Excellent long-haul product by LX and clearly recommended. LX is truly the gem of the Lufthansa Group of airlines (LH 4U OS SN and LX).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Turkey)

I flew ZRH-MIA on a 330-300. Seating in first class is 1-2-1 which is a great configuration. The seats are great and very stylish with light wood panelling. Boarding was on time with priority lane. The crew was extremely nice and welcoming. Also very professional. Drinks and food are ok but not up to standard when compared to other European carriers first class. In my experience Lufthansa and Air France serve much better food in their first class. Full flat seats are very comfortable and feels like a real bed with a nice duvet and real size pillow. Amenity kits are the same since at least 5 years with La Prairie products. Large screens are great for watching movies. Entertainment system is good also. Light snack served before landing to Miami. All in all it was a very nice flight. Too bad the food is not as good as it should be. Otherwise in my opinion they would be the best airline in Europe for first class because the flight attendants are very good.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(India)

Flew business class on LX from Delhi to Barcelona via Zurich. The flight from Delhi to Zurich was on an A330 in seat 4A. Since its a late night flight the crew doesn't offer dinner unless you ask for it which could be an irritant for some. The breakfast (ordered in advance) was good but nothing special. The wines and chocolates served were top notch. The amenity kit was functional with what low budget items. The single seat is extremely private and very spacious though was a little too hard to sleep comfortably on. The crew is extremely polite and efficient though so no complaints there. The ZRH-BCN flight was an A320 with standard economy seating with the middle seat taken out. Breakfast served on the flight was significantly better than the offering on the much longer DEL-ZRH flight with the bircher muesli in particular standing out.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Switzerland)

Almost full flights GVA-LCY-GVA but service with a smile from the cabin crew professional announcements and on- time departures and arrivals. Ticked every box and what European flights should be like - no fuss just standard drinks snacks and (of course) the chocolate along with comfortable seats and a feeling that they do appreciate your custom. Good prices too with their Economy Light fare from GVA!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Austria)

On a business class flight (paid for it with miles) from Zurich to LAX my wife and I were upgraded to First. Lovely experience. Great food fantastic wines the FAs took perfect care of us. The seat itself may be old but the service makes the difference.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(Italy)

MXP-ZRH-DXB on Economy class. First flight with Avro RJ100: I don't like this aircraft but for a 35-minutes flight I can stand. Standard service for a European flight departure and arrival on time. Transit in ZRH quite fast without additional security controls. Departure from terminal E connected by shuttle train to the main building. In 20 mins I was from my aircraft to the departure gate. Visit to Panorama Lounge: poor food selection but good Wi-fi. We flew to DXB on a A330: comfortable seats polite and professional service. The food was serve after 1h30 min and I think that was very good. The IFE has an interesting content but the quality of the screen could be improved. I personally don't like to use the remote control but it was easy. Right before landing we've been served a delicious ice-cream. Overall I've been satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(United Kingdom)

London-Zurich-Singapore-Zurich-London (Business Class). All flights on time. Cabin crew lovely. Seating very comfortable lie flat beds good if a little narrow. Wines no more than OK. Food poor. Business class lounges in Zurich nothing short of shameful.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Switzerland)

LX348 GVA to LHR January 21st 2015 Airbus A321 seat 26A. Mid-afternoon flight nearly full. The middle seat was empty which made the flight more comfortable. A soft pretzel sandwich beverages and chocolates were served. Visited the SWISS Senator Lounge before departure. Arrived in London almost on time. I walked a great distance through LHR Terminal 2 to the gate of my next flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Swiss Intl Air Lines customer review

(Australia)

Flew November 2014 from Singapore to Zurich economy and from Zurich to Hong Kong business class on the return. All I can say is thankfully this airline does not fly to Australia as if they did I probably would never fly again. Compared to Singapore and Cathay Pacific which I flew with as well on this trip there is no comparison. The staff on Swiss Air were extremely rude. I was informed that I was a vegetarian and I had ordered a special meal. When I said I hadn't they said there might not be a spare meal for me. This is in business class. On the plus side the seat was good. Entertainment not as good as other airlines. Drinks were served very sparingly. Would not recommend this airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Swiss Intl Air Lines customer review

(Japan)

Flew NRT-ZRH-NRT round trip for pleasure trip. Good and efficient check-in at both Narita and Zurich exceptional cleaness of cabin good amount of volume and quality of meal but entertainment display is old and small. Choice of movie and music was just okay.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes