Swiss Intl Air Lines

ZRH-IST on April 29th - plane still had the March Inflight magazine service on a 3 hours flight came once and what was served was a vacuum packed chocolate bun with an expiry Sep. Not far away from a low cost carrier.

My flight from Geneva to London was cancelled. No message was sent out so I could rebook on an earlier flight. Upon arriving at the airport the check-in staff where helpful but would not book me on the earlier flights as they were reserved for people with connections and they were dismissive about the fact I had a series of meetings I would miss if I was booked on a much later flight. Finally after booking a flight which was over 2hrs later than originally planned they offered me a 5 franc voucher which is essentially a down payment for a drink at the airport. Very unhappy with the quality of this member of the star alliance. I will look to other airlines in the future.

Business class. BRU-ZRH-BRU. Good clean planes good food and drinks. Lounge is Brussels Airlines loft which is always crowded. Boarding prioritised but not quick. Excellent check in facilities in ZRH and Senator lounge.

Horrible experience with Swiss! Flew LUG-GVA and back. Only to find that when I arrived at the Lugano airport the flight had been cancelled probably because of low amount of passengers. Had to make my own arrangements. On the way back the flight was delayed by over 3 hours and cabin crew were very rude. Next time I will fly with Etihad Regional it's cheaper and you get much more value for your money.

GVA-LHR. First time flying Swiss Air and overall impressed. Staff were friendly just enough legroom (being 6ft tall) and light refreshments were appreciated. At the gate staff offered to put hand luggage in the hold. Made a nice change from usually flying this route with Easyjet.

Flight from Boston to Zurich. The flight was non-stop so I selected Swiss Air rather that another carrier. My company pays only for economy but in the past I was able to fly economy plus to Europe on Air France or British Airways. Swiss Air does not offer this service. Unfortunately in the future I will fly with the other carrier even if it means a non-stop flight. As I type this email I am on a JetBlue flight (A320 aircraft) with free internet connection. Swiss Air lets get these upgrades!

ZRH-YUL on A330-300. I was upgraded to Business at the time of boarding which was most welcome as I had had an arduous day of travel and this was my last leg heading home. Upon arrival at the door of the aircraft we were told to standby as the cabin was not ready which meant a congregation of passengers in the jet-way. I found this to be highly atypical for an airline I usually associate with precision. On board the seat was spacious comfortable and offered power ports for USB and 110VAC. The amenity kit was pretty basic but I liked the packaging which was designed to serve as a tablet/iPad case after landing. IFE had a good selection of movies with respectable size screens and good audio. FA's were efficient and friendly and came around often. Food presentation was good but taste not so. There was plenty to choose from for drinks albeit the wine selection was limited. Ice cream was served twice during the flight which made up for subpar food quality. Flight left late but arrived ahead of schedule due to strong tail winds and we were kept abreast of the flight's progress by the captain throughout the journey. Overall Swiss offers a good consistent product and makes you feel welcome on board. With a slight improvement in Business Class catering I would easily rate them as my favourite European carrier.

ZRH-MUC-ZRH last week. On both flights the aircraft was a RJ100. It is really time Swiss gets rid of this aircraft's. They are loud and uncomfortable. On this short flights (average 40 minutes) they have served a drink and the famous chocolates. Staff on the ground and in the air were friendly and had a smile on their face. Departures and arrivals were on time.

Flew Boston-Rome 2/27 and return on 3/14. First time on Swiss. Business class was wonderful. Food and service was excellent. Flight attendants were wonderful and very efficient. Coming home to Boston there was an endless supply of food drinks snacks and even bowls of fresh fruit. First time with Swiss and thought they were great.

AMS-ZRH-GRU on Jan 3 AMS-ZRH on an Airbus 320 ZRH-GRU on an Airbus 340-300 both legs in Business Class AMS-ZRH was on time FA's were friendly and attentive a simple continental breakfast was served nothing special but fine for the short hop. As with most flights in Europe seats were economy seats with the middle seat left unsold LX uses the Recaro slim seats which are rather uncomfortable but again ok for this short flight and leg room was ok. ZRH-GRU (day flight) was on-time and an excellent experience on all levels modern and clean plane (as one comes to expect from LX) with a 1-2-1/2-2-1 configuration with lie flat seats. IFE was AVOD movie selection was fine but has room for improvement. FA's were brilliant professional attentive actually charming and regularly present in the cabin with drinks sandwiches snacks ice-cream etc. Meals served were tasty and with a Swiss touch. Lunch was Salmon Tarter (and two other choices) and Swiss Sturgeon (or Beef Tenderloin or Swiss Style Chicken Breast or Vegetable Curry). The second meal was a less interesting choice of Penne or Ceasars's Salad. It always nice to be served some local tastes and not just generic airline food. Wines served were also nice including some Swiss choices. LX uses the shared Servisair lounge in AMS which although comfortable offers just an OK drinks selection and a neglectable food selection. Due to the short connection time in ZRH we did not use lounge in ZRH. Transferring in ZRH is fast and easy. Border Control was friendly and with no waiting time also no additional transfer security control for passengers arriving from other Schengen countries a breeze. Terminals are roomy and well designed. Probably one of the very best airports in Europe for a transfer connection. Excellent long-haul product by LX and clearly recommended. LX is truly the gem of the Lufthansa Group of airlines (LH 4U OS SN and LX).