Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1042 reviews
6/10
4 star Skytrax Rating
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8/10

Swiss Intl Air Lines customer review

(United Kingdom)

Flew London City to Athens and return. The whole process was straightforward from arriving at the airport through to destination. Seat comfortable with adequate leg room and food has improved substantially since my last trip. Adequate time to interconnect without being too long and hence boring.
AircraftRJ100/AB 310
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon City to Athens via Geneva
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Swiss Intl Air Lines customer review

(Switzerland)

GVA-LHR-GVA with family. Both flights were the usual Swiss quality: on time, nice and smiling crew, free drinks round and sandwich, chocolate at the end of flight. On the return we had a refurbished plane with the new slim seats and the redesigned galleys and toilets. Though slimmer than the previous, seats were comfortable and pitch was adequate. We will definitely continue flying Swiss!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGVA-LHR-GVA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(United Kingdom)

BHX-ZRH-SIN return. Swiss has made some subtle but noticeable improvements to their longhaul inflight product since my last flight with them in 2013. Menus are now provided, proper metal cutlery is now used, meals taste better and the crew on all four flights seemed friendlier than before. Still no amenity kits provided on a 12-hour flight. IFE is still dreadful and the A340 cabin is woefully out of date with no power points and huge IFE boxes under some seats. I recommend seats 24A and 24K to avoid the boxes if you want a window seat. As per usual with Swiss, all flights were impeccably on-time and Zurich is a joy to transit through.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBHX-ZRH-SIN
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Switzerland)

Trip from GVA-ZRH-GRU and return, the Swiss staff, professional and experienced as most airlines could hope for. The A343 seems in good shape when you enter the cabin, really nice the light coloured wood with dark brown seats, very smart. I measure 176 cm so the seats in full flat position were quite good, no worries there, the food was enough and good. The only down side was the inflight entertainment system. They have an ok selection in films but the screen size and resolution is not up to business class standards, some airlines have a better system even in Economy. I do hope that they improve with the new B777 entering next year. The 12 inch is not nearly good enough and the resolution is passable. Films with dark background or with shots from night are not very visible - Swiss will need to improve in this field, especially on long flights.
AircraftA343
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGVA-ZRH-GRU
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(United Kingdom)

Last week I flew four sectors with LX all flights were late. Flew LHR-ZRH-LUG (LX333 & LX2912) and MUC-ZRH-LHR (LX1105 & LX326). The excuses were lack of crew even after we had boarded the transfer bus from terminal to aircraft and the late arrival of the inbound. Once onboard the service was always friendly and professional. The leg room was good. However the aircraft always seemed to be hot. Even when in the air. The free chocolate on each flight was a great touch. Baggage arrived at the end of each flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(United Kingdom)

MAN-HKG-MAN. Flights went via Zurich and booked exit rows on 3 out of the legs. For some reason I could not book exit row on the Hong Kong to Zurich leg which turned to be the worst of the 4 as passenger next to me had no concept of personal space. Tried to drop hints every time he nudged kicked or used my shoulder as a surrogate pillow but he spoke no English so I just gave up. Despite that I thought nearly all aspects of the product were excellent apart from the inflight entertainment system on the A340 between Zurich and Hong Kong. Decent choice of music and films but the system itself kept stalling when making menu selections (not when actually watching a movie). Seat seemed a touch narrower than other economy long haul flights I have been on but certainly comfortable and not too hard.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

(Australia)

Business class Hong Kong to Zurich and Zurich to New York. Despite a lot of negative reviews we found the staff to be very friendly and pleasant. Food choices were quite good also and beverage service readily available after meals. Admittedly the seats are old and as hard as a rock and thus as lay flat beds much the same really need replacing to keep up with other airlines. IFE could do with an overhaul too. But in general a reasonable experience. Flights on time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

(Canada)

I flew to Zurich from Montreal last week. The food that I had was great (chicken and rice outbound chicken meatloaf on the return flight). Flight attendants were great as well. The only problem was the entertainment system. On the flight to Zurich everyone's systems worked except for my row and a few around. They tried individually resetting them but no success. After three and a half hours and a reboot of the entire flight's system it worked. On the way back to Montreal the entertainment worked for only about one hour and a half then three reboots had to be done (each lasting 30+ mins) before they worked again. Flight attendants worked hard in trying to get them to work and did apologize for all of the inconveniences. Movie TV shows and game selection was good. Overall good experience other than the slight problems with the entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(United States)

May 5th Flight #7679 to Zurich from San Francisco. May 14th Flight #7682 to San Francisco from Zurich. The flights were smooth on time and we had a non-stop flight from California to Switzerland and back. Check in was seamless. Although busy lines on return flight it was quick and organized. Attendants on the plane were very friendly courteous and accommodating. Never had so much food on a flight and good food! Not enough leg room for my tall hubby and even me but otherwise we will definitely fly Swiss again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

(New Zealand)

17 May Flight 2277. A short flight from Ljubljana to Zurich on an Avro RJ-100. Even though the flight was only just over an hour we were well looked after. We got a light lunch plus drinks. Crew were friendly and the aircraft was suitable for its purpose. A pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes