Swiss Intl Air Lines

Seat 32C, comfortable and more legroom than British Airways short haul Business Class. Service was good with FA's very attentive and polite, don't expect too much in Economy with regards to food, it was just a spinach quiche (warmed up) although very tasty. One minor downside, no entertaintment despite this being a flight of just over 1½ hours - to keep seeing the Swiss ads and flightpath maps gets a bit boring.

Business Class at Swiss have nothing in common with Business Classes of competitors. Swiss is very expensive, but the promised Service on their Website has not been delivered at all. Not before, not during and not after the flight. Some examples of the bad experience: On one way the meal was the same as Economy, the Hostess started to serve in the back and ended up with Business Class. The Business Class Check-In staff member was busy (over 15 minutes) with a Client, so that we had to line-up on the Economy side. Why do we pay such as premium Price for a regular Economy Treatment?

Even though the plane was small with a 2-4-2 seat configuration, the cabin and the seats were fairly spacious. The inflight system was somewhat above average, as it had most recent movies, and also the games were of decent quality, however the cabin crew service exceeded my expectation (one never expects to get an ice cream in an economy class). The only thing lacking was the onboard wifi that is commonly available on most airlines these days. I recommend this airline for long haul flights.

On the whole, the service onboard was good to very good. The food was for a Economy flight good. What I do not like at Swiss European flights is the entertainment program, but on European flights I don't really miss this.

A very smooth flight! Pilots kept passengers updated with all information as to when they were going to take off/land and boarding updates. Furthermore, the flight attendants were extremely helpful and smiling. Superb food, average flight entertainment, seats were good. All in all, a very good airline.

Brussels to Barcelona via Zurich. Brussels - Zürich in old but very clean Avro - decent cold continental breakfast - friendly FA - business class passengers immediately do receive still mineral water in bottle when boarding. Lounge in Zurich very good, Zürich to Barcelona in very clean Airbus 321 - pleasant flight very good cold meal with good Swiss white wine, FA once again extremely courteous, on both flights the traditional swiss chocolates. Only minor point: very long waiting time for luggage delivery but that is proverbial in Barcelona airport - nearly 40 minutes.

ORD-DXB via ZRH. Seat was good. Food was amazing. IFE was okay. Ground crew and cabin crew was okay also. Pilots were informative of events such as informing passengers that takeoff is in 2 minutes. Legroom was good. Great flight.

Malta to London City via Zurich. The first lag was operated by Swiss. Check in was ok, the queue system and the display above check in counter was bit confusing. The flight was delayed but only for 20 minutes. Once onboard, the crew were friendly, seat pitch good (due to the new economy seats - good for short haul) and the plane was clean. Food on offer was minimum but it was a hot dish which was better than the sandwich offerred on Lufthansa. Transfer in Zurich was smooth as usual. Zurich to London City flight was operated by Helvetic. A bit disappointing as the plane looked old and the crew were not as groomed as the Swiss flight. Leg room wasn't as great but it's only a short flight. A freshly made baguette was served along with choice of drinks. Took off and landed on time.

Let me keep this short and to the point. Bangkok-Zurich leg - 11 Jul- Awful food, wooden service, cramped seats, no wifi. Check in app not working, social media team refused to resolve check in issues and instead forwarded me to their email. Not feasible since I had a quick transit and hardly any internet connection. Limited entertainment options. Zurich - Berlin leg, 11 Jul - Flight delayed. Still awful food. Zurich - Berlin leg, 15 Jul - On time. Still awful food. Berlin-Zurich leg, 16 Jul - Delayed flight, flight attendant was rude when asked if we will be ok since we have a connecting flight to Singapore. Awful food. Zurich-Singapore leg, 16 Jul - delayed as well. Disorganized boarding. Food was too bad I couldn't finish it because it was too salty. Food was delivered late, had to call attention of flight attendants who were very unfriendly. Never again for long haul flights.

Recently flew LAX-ZRH-TLV and return in Business. Overall a decent product but nothing compared to SQ or EK. Positives : Ground staff at all stations were very helpful and all flights were on time. Seats are fully flat and crew on the return flights were reasonably helpful. Negatives : Food outbound was awful and crew on the LAX-ZRH and ZRH-TLV legs behaved like they didnt want to be there. No smiles and no one went above and beyond. Seat is fully flat but looks tired and worn out. Got the "throne seat" for 2 of the legs which is very nice but entertainment like Lufthansa is outdated. Lounge is dreadful in Zurich (their main hub) with minimal food, difficult Wi-Fi and very very crowded. Also, its ridiculous that you have to go through immigration to get to the lounge. Terminal E were their long haul flights leave from is also dead with nothing to do for hours.