Swiss Intl Air Lines

Very disappointing experience with Swiss. After having issues with the online check in for a long time, we managed to reserve 4 seats at two window rows for our family. We got confirmation that we had those seats, and all was good. On arrival at the airport, we found out that we had somehow lost those seats, and our whole family (2 adults, two children, the youngest was 12 at the time) got split up into different seats, spread out across the aircraft. The check-in staff and the manager on duty at the time were rude to us when we asked what was going on with our seats, and were completely unhelpful. We managed to talk to one of the gate staff who somehow got each child paired up with one adult, but we were still split up, which ruined the longest part of our journey back home to Australia. As a family, it's unacceptable that we couldn't even sit near each other. What kind of airline splits up a family with children just because other people paid a bit more money? Additionally, your baggage allowance is ridiculously low compared to all other airlines we flew on during our holiday, requiring us to repack all our suitcases on the floor of your check in hall. Disgusting service all around, we will definitely never be flying swiss again, and will be advising family and friends of ours to avoid swiss at all cost.

Brussels to Zurich with Swiss. I found this flight very comfortable and the crew very pleasant and friendly. I would fly with SWISS again anytime. My only disappointment was that I didn't get any Swiss chocolate. A small issue, but would have loved to taste some of their amazing chocolate.

A very good flight with Swiss from Beijing via Zurich. I was in seat 12A and I had an extraordinary amount of space, the best seat in business class. The seat is generally comfortable and the inflight entertainment good. Nice cabin crew, our hostess could speak, English, German, French Italian and Portuguese. The airplane is not as quiet as the A380 but still pleasant.

A bright cheerful welcome into a rather old cabin. I was hoping for the excellent food I'd enjoyed on Austrian Airlines, but it was not to be. There was the same felt amenities kit, the Swiss one makes an excellent I-Pad cover. The very old entertainment system broke and could not be made to work, so we were all given 8000 Km or 200 Swiss Francs voucher for other flights - both useless to me as I'm not going to Europe again for several years. The cabin was very hot. There's no nice undersheet to go over the seat when you go to sleep. Business Cabin is quite crowded - the only good aspect was, everyone behaved and was quiet. One is always at the mercy of other passengers in the confined space of a cabin. Some of the crew were delightful. All women of varying ages. At least we were on time, leaving and arriving. But felt sick from being overheated for 12 hours.

We enjoyed a family trip to Oman, flying SWISS from Zurich to Muscat via Dubai, 2 of us in business class add 2 in economy. My wife amazed with the excellent business class service and the kids did enjoy friendly service in economy. From Dubai to Muscat kids were allowed to sit with us in business. Thank you to the friendly crew looking after the kids and allowing business on Dubai-Muscat. This makes the difference to me.

I was very happy with my last Swiss flight from Zurich to Helsinki. Quick mobile check-in and easy boarding. Flight was on time, and seat space good for a 2h flight. Fully booked flight. FAs very friendly, smiling and in a very good mood. They first came through with snacks (tasty sandwich) and drinks, and after that, a second round with coffee, tee or more drinks. They played cartoons and old black and white movies on the overhead TVs. It was a very smooth flight, exactly how flying should be .

Zurich to Ljubljana with Swiss, and I’m impressed how European carriers such as Swiss can do such an amazing job on a 70 minute flight.  Flying business class on this small Avro RJ100, the seat was very comfortable, the service awesome and food superb.  There’s not really much you can do on such a short flight, so when you walk off the plane thanking the flight attendants for having done a great job, you know they got the customer experience right.

Early morning flight with Swiss from Geneva to Barcelona. Flight on time and smooth. Flight attendants were friendly. The aircraft with new interior (Recaro seats with leather upholstery) and inflight information system (unlike low-frills airlines such as EasyJet). Very good service for the price of a low cost, with a croissant, coffee and traditional swiss chocolate. Highly recommended

Plane full for this daily Swiss flight LX 161. Electronc devices had to be rebooted several times and were quite poor in quality. Seat quite confortable apart the bed position. Food poor for business class standard. Vegetarian lacto-ovo with noodle overcooked and creamy-cheesy white sauce all over. Very disgusting especially after staying in Japan for 2 weeks. Same for snacks. We had a good flight.

After reading some of the reviews of Swiss I was a little apprehensive when booking the long haul Bangkok to Zurich flight. The flight started well at check-in when we were invited to the new EVA Air lounge in Bangkok which must be one of the best Business class lounges anywhere. Uncrowded, well laid out, comfortable with a wide selection of appetising food. The Swiss A340 flown wasn't showing its age and the cabin lay-out, while 'different', was fully acceptable; lie-flat seats comfortable though rather 'firm'. Much has been made of the small IFE screens but the picture is very clear and presented no viewing problems. Lunch was served soon after take-off and no lover of good-quality food could have cause for criticism of what was served; an appealing selection of dishes well presented. Certainly as good as any meal I've had in recent times in Business class. The wine selection of course contained a Swiss white and a red, the sylvaner not to my taste but the pinot noir quite acceptable. But the inclusion of a first class Bordeaux (a 2011 St Emillion) had me asking for a refill (or two!). Before landing at Zurich a light meal was offered, just enough to see you through the rest of the day with a 19.30 arrival. Swiss cabin staff have been criticised by some as being somewhat impersonal but we found the opposite being attended by two very charming and attentive cabin crew. Nice to be addressed by name, something which is rare these days other than in First class. All in all an excellent experience and my wife and I look forward to the return journey with Swiss International.