Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1098 reviews
6/10
4 star Skytrax Rating
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10/10

"notable service from cabin crew"

(Switzerland)

Not Verified |  Completely full flight to London, notable service from cabin crew to make sure overhead luggage could all be accommodated. You don't get much on European flights, but service good, and smiles abundant. Both flight to London and back arrived early which is quite an achievement flying to/from Heathrow!
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteZurich to London
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"seats are not refundable"

(United States)

Trip Verified |   I bought a refundable ticket for me and my wife and we selected and paid for seats. Nowhere in the booking process does it say that the seats are not refundable and it stands to reason that if you buy a refundable ticket that the entire purchase is refundable. They are clearly taking advantage of customers and they rely on a page outside the booking process to say that its their policy to refund seats in voluntary cancellations. Its a despicable practice
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Geneva
Date FlownOctober 2024
Value For Money 12345
no
2/10

“service was notably rude”

(Netherlands)

Trip Verified | Our experience on Swiss Airlines flight LX 161 from Tokyo to Zurich left us disappointed. Originally, we were booked on a direct KLM flight to Amsterdam, which was canceled, forcing us to reroute through Zurich with Swiss and lose a day of work. The service was notably rude. A specific stewardess (initials G.M.) was dismissive from the start. When my friend politely asked for a snack during this 14-hour flight, she gave him a lecture on why passengers should bring their own food. Eventually, she gave him a sandwich but later insisted he couldn’t have another, even though the same sandwiches were handed out to other passengers with plenty to spare. Further, when I requested tea during a water service, I received a sharp “absolutely not.” Moments later, we saw another passenger receiving Baileys from another steward. This led to a tense exchange where the stewardess scolded her colleague openly in front of all passengers. Throughout the flight, she showed similar disregard for others, lecturing passengers about minor issues and creating an overall uncomfortable atmosphere. A smile was notably absent the entire flight. While we understand the demands on cabin crew, this level of unprofessionalism was surprising. We hope Swiss Airlines addresses this kind of behavior, as it fell short of basic service standards and made the journey unnecessarily tense.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to Amsterdam via Zurich
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"not be flying Swiss again"

(United States)

Trip Verified | 4 of us traveled roundtrip from Boston to Brindisi, Italy with a stopover in Zurich. The seats are so squished together in economy, we barely fit. I'm on the tall side, had to sit sideways. (I've been on much more comfortable seats in the US for much shorter flights.) When the person in front reclines, I had only about 4" of space in front of my nose. Really? I was so miserable that I had an anxiety attack. On our flight to Zurich, we were so late that we had to be rushed through the airport to make our connection. Yes, we made it .. but our luggage did not for 3 days! Imagine being in Puglia with perfect weather and not being able to swim. And when it finally did arrive, mine was destroyed and my husband's luggage was damaged. We finally were transferred to a luggage company who agreed that our brand new luggage was destroyed and agreed to give us credits .. not cash .. but credits only to buy new luggage from THEM. (We are still waiting for 2 new pieces to arrive.) Then on our return flights, another bag from one in our group did not make it to Boston. It took 5 days for it to arrive at their home in Colorado. Needless to say we will not be flying Swiss again. Must say one positive thing though; the food was good and the stewardesses were very nice. Still not enough to make us fly Swiss Air ever again.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Zurich
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my daughter’s stroller was lost"

(Canada)

Not Verified | Absolutely horrible airline. The catastrophe started in Toronto when we were over an hour delayed leaving the tarmac. Everyone else was departing with no issues. No explanation why. The flight itself was awful. Hard seats, no leg room for such a long flight. We finally arrive in Zurich over an hour late only to discover we have 30 mins to run across the entire airport to catch our flight to Naples (this is the day before our wedding!). We make it on board luckily, only to arrive in Naples and be stranded for 6+ hours because they didn’t send our luggage. I tried contacting them while stranded at the airport in Italy. Zero support. They just kept redirecting me to file a lost baggage claim. My packages on Amazon have better tracking! The airlines charge you so much for your luggage and then they don’t care what happens to them after. After waiting almost 7 hours our three suitcases by the grace of God arrived. Only to find out that my daughter’s stroller was lost. It’s still lost. I submitted a claim over two weeks ago, I haven’t heard from anyone just keep getting automated responses that they are very busy right now. It’s been over a month since they lost her stroller, and I guess I just have to go buy one myself now because I don’t think thy will actually do anything about it. Absolute worst airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Zurich
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Flights cancelled without any reason”

(United States)

Trip Verified | The worst. Flights were cancelled without any reason provided, I was forced to stand in numerous lines (without resolution of my issues) for more than three hours, online management of my booking was not permitted and I was told that to make any changes to my reservation by phone I would incur a $30 fee. To top this off I booked a fully refundable ticket (for a massive upcharge) and when I requested a refund for a segment of the flight in accordance with their rules I was told that for an $800 ticket I was only eligible for a $40 refund. When I asked to speak to a supervisor I was told there was none. As a pilot, when I see an airline performing in this manner, I immediately question all other aspects of their operation including flight safety and maintenance competence. Do not fly.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Madrid via Munich
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never choose Swiss Air again"

(Germany)

Trip Verified | I recently flew with Swiss Air on a 4-hour flight, and the experience was extremely disappointing. First of all, they only offered water during the entire flight, which is unacceptable for such a duration. The seats were cramped, with very little legroom, and uncomfortable for a 4-hour journey. There were no USB ports available to charge devices, and to make things worse, there was no in-flight entertainment—no touch screens, no programs, nothing. I will never choose Swiss Air again and would not recommend it to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Cairo via Zurich
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"high prices for abyssmal performance"

(Switzerland)

Trip Verified |   Ticketing system malfunctions, communication with customer hotline difficult to impossible, flights operated by air baltic and overworked and incompetent crews. All in all, sky high prices for abyssmal performance. I don’t see how the label Swiss Air Lines will make it through the next five years.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteThessaloniki to Zurich
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not wanting me to get the receipt"

(United States)

Trip Verified | Swiss quite simply has the worst customer service of any company I have ever encountered. To get a simple receipt for my changed flight (so I could get reimbursed at work), the following happened: their website doesn't work (error message) and has not for months at this point; I have spent two hours on the phone total with three different people; each person tells me to talk to someone else; someone told me someone else would email me the receipt and they never did; the last person said I would have to email a different address. It would be hard to invent worse customer service. At this point it is just laughable. Either they have some reason for not wanting me to get the receipt, or this is the most incompetent company of all time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Newark
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“the most uncomfortable flight”

(United States)

Not Verified | We flew from PDX to PMO w 2 stops, SFO and Zurich. The shorter flights, operated by different airlines, were both fine. The longest leg of the trip was 11hrs from SFO to ZUR and operated by Swiss. It was the most uncomfortable flight I have ever been on in my life. I travel a lot, both domestically in the US and internationally (annual special trips are usually international). It was basically like sitting in wooden folding chairs. There was 0 padding and the angle forced pressure on your tailbone, resulting in pinched sciatic nerves for all 6 in our party. The smallest person in our group wears a mens US medium and is 5ft 6in tall. He filled his seat entirely and had to put his backpack in the overhead storage to have any legroom in the extra legroom seat. My seat had a bar from the seat in front of us right down the middle of where my legs would go, as the seat legs are not lined up evenly, so I had to put my legs in one of my neighbors areas or pull my knees to my chest not to bother them. If I pulled my knees up to my chest, though, I no longer fit in my seat. I had to keep my arms crossed in front of me to pull my shoulders in, which caused pain in my back and neck. We purchased extra legroom at $92 per person. Absolutely a rip off, but also, we are forced to do this again for the return trip because otherwise we won't be able to walk at all when we get home because the economy seating in the back is absolute hell, built for children. The cabin of the plane was a sauna, leaving us and everyone else on the plane dripping with sweat the entire 11hrs. While the staff were nice enough, every time they brought the beverage and food service carts down the super skinny aisles, they bumped them along the seats the entire way up and down. The food was mediocre, at best. They put fruit in the macaroni and cheese!?! There were 2 options for dinner, my husband got the other option, which looked like chunky baby food (some kind of curry chicken?) and he said it tasted like something from a can that say in a pantry for a few years. "Breakfast" was cheap yogurt and leftover dinner rolls. We were forced to check all of our carry on at SFO by Swiss, along w our preplanned checked bags, which has been checked at PDX. The sizes were confirmed in advance and no larger than anyone else's on the flight, so this seemed extremely arbitrary. They said we would receive it at PMO. They then proceeded to lose all of our carry on luggage. We had no clothes or toiletries and have been forced to spend hundreds of what was meant to be souvenir money on these items because we only had the clothes we traveled in and a few pieces from the overflow preplanned checked bags we brought (for souvenirs). There are no live people to speak with on the matter. They force you to go through an online reporting process that's a total nightmare and refuse to compensate the disruption in any way or even offer an insincere apology, for that matter. They claim the luggage handling isn't really their responsibility... basically it's a "you gambled, buddy, not our fault you lost" attitude, even though they force you to take said gamble. We had to sacrifice an entire day of our vacation driving back to PMO to pick up our luggage when it was eventually found. I will never fly this airline again and crushed I have to fly them home. It will cost a small fortune in healthcare to fix our backs and legs with massage therapy and chiropractic care when we do get home. Nightmare.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to Palermo via Zurich
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no