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| I had a flight booked for 28th April, and I rang on March 28th to try and get an answer of what would be happening. I was told I had 3 options: 1) Cancel the flight myself and receive only £50 refund per passenger, I told them this was not an option 2) Rebook using their new rebooking policy, again I told them this was not an option and we cannot rebook within the available timeframe, not do we want to. In his words ‘Wait and see, we might cancel your flight ourselves’. I told him this process was disappointing but that would have to be our option. I am now due to fly tomorrow, and so I checked the website for flight information - There is no clear indication on any flights that have been cancelled. I have received no communications that my flight has been cancelled via email or otherwise. I then rang the company’s UK call centre, only to be told that the flight is no longer running, but more than that, that I myself had requested a cancellation previous to the flight being cancelled by Swiss. As stated above this was not the case, the agent I spoke to would not give me details on which staff member made the cancellation so that I could have it looked into, he would not pass me to a manager so that I could try and resolve the situation, and was completely unhelpful. The company is trying to cut me out of my £500 refund in any way possible, and I am disgusted with the way it has been handled. I will never fly Swiss again.