Swiss Intl Air Lines

✅ Trip Verified | Paid for emergency exit seats due to my height. They changed my seats without telling me then get onto the flight and they were not the seats I paid for! Tried to claim a refund for them as paid for a service I did not receive and Swiss Air refused. Luckily I can do a credit card charge back. Welcome to Swiss Air fraud.

✅ Trip Verified | My recent experience with Swiss for my Lufthansa flights has been far from satisfactory. The primary issue revolved around a triple charge for a flight change, an ordeal that persisted for almost two weeks. Despite diligently following the advice provided and using the company's contact form, my attempts to address the matter were met with a prolonged silence. This lack of response left me with the impression that the experiences and feedback of customers may not be as valued as one would expect. The absence of a proper apology for the inconveniences and troubles I endured further compounded my frustration. Upon reaching the airport for my Lufthansa flights, I discovered that my ticket had supposedly been changed, yet no ticket had been issued. The information and instructions provided by the airline were often confusing and unclear, making the entire experience needlessly distressing. The airline's lackluster customer service, refusal to offer compensation, and the absence of formal apologies intensified my disappointment. In addition, the prolonged holding of my funds without clarity and the incomplete information provided during the resolution process only served to deepen my confusion and frustration.

Not Verified |   Virtually full flights both ways, but staff helpful with hand luggage, making for on time departures. Friendly service, and felt relaxed. Just a bottle of water and chocolate offered, but a good solid product. Impressed.

✅ Trip Verified | Announced boarding gate a few minutes before boarding. Airlines refused to give information over the phone about gate and were nasty to me. Airline staff was very bizarre and unprofessional.

✅ Trip Verified | This airline would be OK if they stopped marketing themselves as a premium airline. The experience is one of a low-cost carrier at a premium price. They assign seats during check-in which you can change at the price of 35 CHF with an Economy Light ticket. Why can seat backs be lowered in this cramped airplane? No one needs that on a short flight and it only means leg space is even more limited for the passenger behind.

✅ Trip Verified | It doesn’t worth to pay extra for Premium Economy. I paid extra on an upgrade bid. Premium Economy is 3 rows in front of Economy, no separate area. Amenities kit is very poor and looks so cheap (made of recycled material). Seats are very uncomfortable, there are wider than economy but they recline very little so you ending sleeping with a back-pain. Seat photo looks great but in reality they are not. Service on the ATH-ZRH flight was a joke, plane was an A320, at least it was not an A220 that they sometimes use on the route. Service on B777 was professional but not friendly. Food was good on china plates. They distribute menu and welcome drink, there were 2 options of meal. Head phone were on an excellent quality. There was great selection of drinks. After dinner, during flight you could go to galley at the rear of plane for some snacks. IFE was good but selection of movies very standard, limited selection of Asian/Indian movies. One hour before landing there was the second service, just before landing they distribute chocolates.

Not Verified |   Swiss cancelled our flight (LX2254) 16 Oct 2023. First there was a delayed departure time then it was cancelled. We missed our connecting flight. They put us in a hotel over night and said they would send us notification of new travel itinerary for the and would pay the cost of transfer back to the airport. We never received an email or details of the reimbursement process. We had to contact our travel agent to find out what flight we were to get. Swiss just left us high and dry and have had no follow up communication with us.

✅ Trip Verified | Efficient, clean, friendly. We always enjoy flying with Swiss because (unlike Lufthansa), the staff consistently across as warm and friendly. Another nice touch is the bar of chocolate and bottle of water supplied on every flight. Check-in staff member at Hanover processed our bags efficiently, checked that we had the right visa for our ultimate destination but without grilling us. Both our flights were slightly behind in time in departing but made up the time, so that we arrived on schedule.

✅ Trip Verified | A very mixed trip in terms of standards. At Marseille, we went to the business class lounge and an attendant poked their head out of a crack in the entrance door and stated "full". Nothing else, the door was blocked, and he repeated in French "complet". Clearly SWISS do not worry about selling business class features that are not delivered. Onboard service was quick and very curt with the snack tray and drink served, but nothing close to a smile from any of the crew. Zurich transfer was easy and a pleasant SWISS lounge D is close to the boarding gate. As our boarding passes were scanned, staff handed us a slip of paper and stated "seat changed". They then pushed us away and would say nothing else. The second flight was onboard an airBaltic A220. The same snack plus a slice of cheese was served - adequate but it seems they have just 1 meal across every European flight? The airBaltic staff were much better and far more more friendly compared to the grumpy SWISS crew on the previous flight. Overall, for a short haul business class trip I found SWISS to be very disappointing, and not a patch on their standards of 5-10 years ago. No USB / charging sockets onboard, no WiFi service underlines how poor they have become. Aside from obvious cost cutting, SWISS staff service was very poor in the air and on the ground.

✅ Trip Verified | A very stressful experience that I am not keen to repeat. Zurich - Frankfurt on SWISS, with an onward connection to Rijeka on Lufthansa. As is nearly always my experience with SWISS, the flight left late, 90 minutes after the scheduled departure time. Due to the delay, many passengers - including myself - missed connections. (This was despite the fact that I had booked flights with a two hour layover in Frankfurt to avoid this kind of situation.) No effort was made to assist arriving passengers who had extremely short connections at the arrival gate. We were left to run to gates or deal with incredibly long customer service lines. After first being told I would have to travel the next day (thanks for the wrong information, customer service!), I did my own research and asked to fly to Rijeka via Munich in the evening. More stress again when the Frankfurt - Munich flight was very late and I had to run to make my connection to Rijeka before the gate closed. I arrived over seven hours late and didn't receive my baggage. I could have driven to Croatia in this time and at least have had my baggage with me. An utterly incompetent airline.