✅ Trip Verified
Zurich to Vienna. I was coming with a short connection flight with SWISS, and everything went smooth with the layover procedure within the terminal. I boarded in the plane and I was sitting in a middle seat, but this is what swiss provided me during check in as it was a rescheduled flight. Everything seemed to be working smooth and going well and after being already 9h on the way due to LH delays and strikes, I was very happy by sitting in the plane back home. We made a very long push back and very slow, until we arrived at the departure track but the captain gave the command to release the crew, it was unclear and there was no loud speaking announcement so I thought I would have just misunderstood, but unfortunately it was not like this, but after a small 45 min delay and some issues solved by the ground staff, we tried to departure again with no success, while they were trying no success. The captain went back again and the Maitre of cabine made the announcing that we would have been stuck for more time. I went to her and explained my situation and asked for internet to say to who was waiting for me that I was not coming to the meeting, and she and her colleague gave me some private internet of their phone, and something to drink. She started making all the possible arrangements that she could, and the crew started to help until we were not told to leave the aircraft as the flight was officially cancelled. I was rescheduled on the flight later with 2h more of layover in Zürich, were the airline didn´t offer any type of help by giving any dinner voucher or whatever it could have been helpful for our comfort. The flight to Vienna at 09.20pm was very crowded but very quiet. At my arrival at the airport they lost my suitcases and I had to stay there to make the lost luggage declaration which brought me to miss the last train to the city and forced me to use the taxi which was very expensive. The procedure for retrieving my suitcase was very difficult as I had to pass through three offices and none of them was seeming to have a clue how to help me, after two days it arrived and one of the two suitcases was damaged, a nightmare ! It took me two or three weeks to get the refund for my damaged suitcase. Overall, I would still recommend the airline just for the cabin crew on my first Vienna bound flight as they were professional, otherwise I would not fly with them anymore.