Swiss Intl Air Lines

Not Verified |  Their customer service is atrocious. I had to speak with 3 different people regarding an issue with my ticket. Each person told me something different and the last person literally refused to let me speak with a supervisor. They ended up cancelling my ticket and I had to book a new flight 2 days before I was supposed to leave. They did nothing to rectify the situation. The absolute worst customer service I’ve ever received.

✅ Trip Verified |  Zurich to Delhi. Staff was rude to me. When we show faulty seats they didn’t bother to listen and adjust. Service was awful and I would not recommend anyone using this Swiss airlines.

✅ Trip Verified | I always used to fly with Emirates, and decided to try Swiss for the first time and I will never ever use this airline again! We have had the worst experience and such terrible service. The airline cancelled our flight and we have been emailing and contacting them to fix it for weeks with no response. No the airline rescheduled our flight and now only the day before our flight, we got rescheduled to another flight with no baggage allowed. We paid so much money for luggage and now we are told we have to pay again for bags with no guarantee of a refund. We did not budget for this and the airline has given us such poor service in assisting with the process! We do not recommend this airline to anyone, Emirates and even Qatar has provided us with excellent service for years and would never leave us with such an inconvenience! The service is poor and the additional expenses should not be our responsibility!

✅ Trip Verified | Swiss International Airlines does not have the biggest suite or bathroom in the industry and does not offer the best entertainment system. Nevertheless the overall product Swiss First is one of the best. Seat and bed are very comfortable, Cabin interior is airy, elegant and beautifully designed. The suits offer enough privacy when wanted, but they offers as well a table for two travelers to dine together. The cheese fondue - on offer in wintertime - high above the clouds is one of the unforgettable culinary highlights in the sky. Food and wine on offer are changing each month. I had the special seafood Month, and the seafood starter and the seafood pasta were just amazing, as the rest of the dishes, which I choose from the regular menu. Worth mentioning the cheese plate as another highlight for cheese lovers. For breakfast I choose the Quiche, which was one of the best dishes I enjoyed on all my flights. The dining experience with very knowledgable and friendly staff was fantastic. Entertainment system was good, but not really exciting, especially the music section (classical music!) was rather mediocre. Getting to and from the plane is made smoothly and without the crowds: amongst others by private car and separate security control. Overall an exciting flight experience from check-in Zurich to arrival in Singapore with no problem.

✅ Trip Verified | I’ve flown SwissAir/Swiss frequently since 1968 and I am a frequent critic since the collapse of SwissAir. However, I just had the best flight ever on Swiss. Zurich to Chicago, seat 23k, first row econ+, bulkhead, window. The plane was empty because Swiss just added a 2nd daily flight two hours before the normal daily flight, so this flight was sparsely booked. And, the fare was $250 for this leg of the flight. Normal price has been $750. In econ+ section of 50 seats, only 4 were occupied. Staff was very attentive. Food? I stopped eating on Swiss flights years ago because it was consistently: Chicken or pasta. Instead I buy Spanish ham and a good cheese and a pastry at the deli at Zurich airport to carry on. However, what a surprise when I accepted only the salad and the dessert, and both were excellent. Previously served salad had been chopped iceberg lettuce, and dessert months old grapes. Swiss is beginning to treat the passengers better?

✅ Trip Verified | Booked because of very good timings and price. Manchester to Zurich going out, very good, transfer to Singapore flight could not have been easier, no security etc, literally took no more than five minutes from getting off one plane to to being seated on another. Flight delayed for about 30 minutes for late arrivals. Flights to and from Singapore ok, decent food, seats good for economy and good service. It then all turned into a complete shambles. We arrived bang on time, 6:14am. No particular problem getting off the plane. This time, no easy transfer. The 55min transfer time was looking shaky as we had a long to transfer from E to D by train followed by another long walk to security. Decent sized queue but didn't look too bad. Got through without too much of a delay only to find the Manchester flight had departed. Swiss had given a transfer time impossible to meet this time. I went to the transfer desk where they rebooked me on a flight eleven hours later and gave me a meal voucher that didn't cover the cost of a burger and fries. When I checked my emails, Swiss had sent me an email at 7:19 stating the flight had been cancelled and I had been rebooked on the later flight. Swiss had not cancelled my flight, it departed 7:24 as I tracked it over to Manchester. They lied to me and left me and several others stuck in Zurich airport for eleven long hours. I would not trust this airline again after their blatant lying.

✅ Trip Verified | Very disappointed with the ground crew experience at Zurich Airport. Travelling with a 2 month baby, 2 years old child, wife and elderly mum, we find out that SWISS family dedicated desks are closed despite several automatic marketing emails reminding us of this service. We then entered a queue for Fast Bag Drop. After 15 min, the ground crew employee filtering the queue entrance requested us to leave the crew, because we first needed to print out the luggage tags! We then needed to start the queue again without fast track despite their mistake to let us in the queue at the first place! 2x piece stroller was refused to be dropped at the gate so we needed to check that in and forced to rent an airport stroller ! Despite the mistakes and the crew witnessing our struggle, their where most unfriendly, no empathy whatsoever and arrogant. I feel ashamed of being Swiss myself after that experience. Some low cost airlines are much more friendly and family oriented than this ! Kudos to the cabin crew that operated our flight, they where marvellous. Customer experience does not start at the door of the plane, but as from the booking onwards.

✅ Trip Verified | Not a good experience with Swiss. It started with a massive waiting time at security control at Zurich airport. The flight was delayed. The flight as such was outsourced to Air Baltic. There was trash under my seat and the back of the seat in front of me was spilled with coffee. Clearly the plane had nit been cleaned properly. If you want to change your seat at check-in, one now has to pay Eur 30. A complete rip-off.

✅ Trip Verified | Personal item limitations don't apply at Swiss and is in fact extremely complicated to predict what happens at gate. Feels like flying easyJet every so often. Also paid exit seat was changed. I fly Swiss a lot and in my opinion it is very similar to the experience at Wizz Air / Ryanair.

✅ Trip Verified | We missed our flight because the boarding time was changed multiple times. Also there was no announcement as they said Venice airport is silent airport but next day announcement was done on the same airport (new flight booked at run time). Even we reached for boarding almost 10 minutes before the flight take off they denied boarding with 1 liner boarding time is finished, they could have allow if they wanted to do so. Very bad experience.