✅ Trip Verified
| Brussels to Zurich. I am frequent Swiss International Airlines flyer. Unfortunately, the service attitude is degrading rapidly. I had a business flight with Swiss from Brussels to Zurich. Unfortunately, I missed my 6:55 pm flight by a few minutes. This is unfortunate. Yet, that is exactly why I purchased a Business ticket. Fortunately, there was a 8:10 pm flight. Since I missed the flight while already being on the terminal I went to the Swiss personal of the 8:10 pm flight. Fortunately, the gate opened early for the 8:10 pm flight and I contacted the Swiss personal around 7:35 pm. Yet, they told me to go to the Swiss Check-in counter on the terminal. At the Swiss counter at the terminal the cleark told me, that they could not issue a new ticket, while I offically would be on the plane with the other plane. Obviously I missed the plane and could not get a new ticket. After some discussion I was asked to call the Swiss international line. Again, after long waiting, I was told that I could not get a new ticket for the evening flight via phone. I would have to go to the Swiss ticket counter outside of the terminal. At 7:50 pm I arrive at the check-in counter of the Swiss outside of the terminal. There, I was told, that they would not issue a ticket, since I would be too late. If I had given a phone call a few minutes earlier they would have been able to help. Also, no matter that the 8:10 plane was already indicated to be delayed and no matter that I had no luggage. I was not issued a new ticket. I would have to wait for a night. Last but not least I was told it is a non-refundable Business ticket. You will have to purchase a new ticket without any discount.