✅ Trip Verified
| I like to spoil myself and the family a couple of times a year, selecting Swiss Business Class. This flight was just myself travelling CPH/ZRH/FLR/ZRH/CPH in Business Class. The service onboard has gone down hill, now there is only one cabin member serving Business Class. Furthermore, the procedures have changed now their complete every passenger with meal, drinks, top up etc before moving down the cabin. This means that the last rows are lucky to even get served on a short route. Final leg I had 15 minutes before arrival. I noticed the seat pockets in front of me had not been cleaned but rubbish had been left from the previous passengers. But anyway, here is the absolute shocking experience happened upon arrival. My bag (and the bag of several others) did not arrive. Our flight was over 2 hrs delayed and all onward connections were lost. When I found out that my bag was not onboard, I went to the handling agent (Aviator CPH) desk - empty. No bell to ring, neighbouring desk also empty. So, I had to leave the Airport with no report. Since then I have tried to phone Aviators - no reply. Emailed Swiss in ZRH, no reply. Wrote to the on FB - got a reply to say please fill out this form. However the system says unable to complete this form if you boarded on a self service airport. I didn't self service, I was checked in at the Business Class desk. I give up now, I consider the bag lost - I donate it to CPH Airport. Enjoy. I for one will never fly Swiss again, all these nice words about service are easy but in real life I have a very bad experience. Sad and Bad.