Surinam Airways

✅ Trip Verified | We have been on a cancelled flight from Curaçao to Paramaribo and got stuck in Aruba. We have been in Aruba for more than 24 hours now, mostly inside the aircraft or in the airport. We were told to be at the airport at 6 o'clock in the morning, despite the known departure time being not earlier than 3 p.m. (some passengers have been informed via email, others not). The information is miserable and the care is inexistent. We have received 2 food vouchers of the value of 15 dollars each for more than 24 hours (a small sub costs about 15 dollars inside the airport)and one small bottle of water. The hotel which was organised (Marriott) was ok, the food provided inedible and the nightclub next to the rooms was extremely loud during the night. Despite the information, breakfast would only start at 7 p.m., some of the fellow passengers got breakfast (again, miserable communication). I prefer not to fly with this company ever again.

Not Verified | Worst experience of life. Departure delayed 9.5. Rude staff at Miami airport. No info on flight delay until after 6 hours we were told crew rest. Turns out they had no crew scheduled & then the contract pilot scheduled was not allowed to enter us to fly as his papers were not in order. Finally found us a pilot & we had a 3 hr for him to get to Miami. Return trip was inexplicably changed to the following day and then they had no crew for that flight either. Return trip originated in Suriname to Guyana them supposed to go to Miami. How could crew fly 1 hr to Guyana them disappear for the other leg of trip? So that one was delayed 6 hrs. Missed my connection twice on the return all out of pocket. Rude chaotic ground staff also leased. Apparently they don’t employ any counter personnel either. Lack of care or concern to even offer food voucher for all delays. My claims ignored for 11 months then got a letter saying we realize your dissatisfaction, are sorry & will try to do better. Still waiting on my refund! Where is it? Never fly them. There is a reason they no longer own any planes or have any staff. They contract all flight crew and planes.

✅ Trip Verified | Do not book with them! Couldn't travel due to COVID last year and I'm still trying to get a refund. I got an email in July saying there's a delay in getting refunds out and then I sent two more emails in October with absolutely no response to either. It's December and I'm still trying to reach them. Don't do it. It's not worth it. I'm out over $600 for an unused ticket.

✅ Trip Verified | They cancelled my tickets when I had already booked a hotel and other flights as well and it has been over a month since the cancellation and I still haven’t gotten a refund. Whenever I contact the airline they transfer me to a different department but no one seems to know how to help me out, and that is when they even answer the phone. Do not recommend .

✅ Trip Verified | This airline doesn't have any planes, so it's existing only virtually by selling tickets on charter planes. Some sort of travel agency. By far it was the worst flight experience of my life, never again. From booking, to checking, to boarding there is always some issue and of course delay. Prices are hideous! They abuse monopoly on the market.

Not Verified | Miami to Paramaribo. I travel quite frequently and this airline needs to do something about their friendliness. The flight attendants always seem grumpy, they lack the ability to communicate with passengers in a friendly manner. Most of them should know me by now since I travel quite a lot but I never felt welcome on this flight.

Not Verified | Absolute worst experience. The flight was delayed over 15 hours, there is no 24 hour line to call, just got an answering machine. Updates on flight status were almost non-existent, and there is nothing to do at the Paramaribo airport. Staff was highly disorganized. I had booked a continuing flight with six hours to spare, figuring that was plenty of time. The delay cost me $440 to re-book my continuing flight, and the claims department has been non-responsive. This airline is unacceptable as a national airline in any part of the world and if there is any other flight option I advise avoiding Suriname Airways.

✅ Trip Verified | Surinam Airways cheated me by 250$, unwilling to refund a Flex ticket. I flew with Suriname Airways for the first and last time in September 2018 from Amsterdam to Paramaribo. Later I cancelled my Flex ticket for 11th October from Paramaribo to Port-of-Spain on Sep 07 2018 (9 weeks ago) because my schedule changed. The cancellation was in time and acknowledged by the customer service via e-mail. First Suriname Airways wanted to charge 40$ for the cancellation. Only after I reminded the staff that the Flex rate explicitly said "cancellation free" they agreed on refunding the whole price. Since then, for more than 5 weeks now I have been continuously asking about the processing of the case. The answer by the customer service is always: "we redirected your request to the financial department". No further action was taken beyond these words. It is obvious that Suriname Airways wants to postpone and will apparently never pay me back. I can only warn against booking flights with this Airline. It seems like they are not able to manage the most basic needs an Airline should provide its customers such as consistent information or customer service. It seems to me that the flights themselves are acceptable, if everything goes smooth. Seats, on-board service are alright. But if unexpected difficulties pop up, like delay or cancellation, expect Suriname Airways not being able to handle the situation or even to take advantage out of it - as in my case. Thus my advice would be: Stay away from Suriname Airways!

✅ Trip Verified | Amsterdam to Paramaribo. Surinam Airways has good service unfortunately the A340-300 had some maintenance so they leased an A330 from Wamos Air but they have the service from Surinam Airways. The food was amazing with 2 hot meals. The crew was very friendly but the airplane from Wamos Air wasn't so good - no IFE for a 9 our flight (you can download the app for movies), no power outlets just a standard seat with table. Overall the service was good but the aircraft not.

✅ Trip Verified | Miami to Georgetown. Flight from Miami was delayed an hour. Return trip with connecting flight from Georgetown was also delayed an hour, causing a missed connecting flight and an additional layover of combined 9 hours with additional cost of 2nd piece of luggage do to sending my son ahead with me checking his luggage in. Approached management and told it was my fault in not allowing 2 hours for getting thru customs. Told him that is incorrect as there was a 2 hour layover but they were an hour late! He says No we were only 46 minutes late. Wow, so when flying Surinam airlines make sure you don’t have to depend on on-time flights as they were late both times I used them in 5 Days. Not a good record, choose an alternative if promptness is important.