✅ Trip Verified
| Surinam Airways cheated me by 250$, unwilling to refund a Flex ticket. I flew with Suriname Airways for the first and last time in September 2018 from Amsterdam to Paramaribo. Later I cancelled my Flex ticket for 11th October from Paramaribo to Port-of-Spain on Sep 07 2018 (9 weeks ago) because my schedule changed. The cancellation was in time and acknowledged by the customer service via e-mail. First Suriname Airways wanted to charge 40$ for the cancellation. Only after I reminded the staff that the Flex rate explicitly said "cancellation free" they agreed on refunding the whole price. Since then, for more than 5 weeks now I have been continuously asking about the processing of the case. The answer by the customer service is always: "we redirected your request to the financial department". No further action was taken beyond these words. It is obvious that Suriname Airways wants to postpone and will apparently never pay me back. I can only warn against booking flights with this Airline. It seems like they are not able to manage the most basic needs an Airline should provide its customers such as consistent information or customer service. It seems to me that the flights themselves are acceptable, if everything goes smooth. Seats, on-board service are alright. But if unexpected difficulties pop up, like delay or cancellation, expect Suriname Airways not being able to handle the situation or even to take advantage out of it - as in my case. Thus my advice would be: Stay away from Suriname Airways!