Sunwing Airlines

Sunwing flight to Varadero was only delayed by an hour and a half due to weather (de-icing). Flight crew was great food was ok and included wine. This was from Windsor on Jan 31st. Return flight on Feb 7th was equally good. I have heard of delays but most of them are weather related and flyers have to be aware that safety is first priority.

I booked with Sunwing for Feb 13 2013 going from Toronto to Las Vegas. It was a 3.30pm flight. The plane pushed back from the gate right on time and headed for the runway. Once there it turned around and headed back to the gate. The pilot said there was a slight problem and it would only take an hour to fix. We sat on the plane for 1.5 hours and then de-boarded. I asked at the gate if there was a chance that the flight would be cancelled and was assured that we would be departing. Finally at 9.30pm they cancelled the flight. No explanations no apologies nothing. I was told on the return flight that Sunwing doesn't even own their planes. They rent them from different airlines all over the world. The plane we were on for the return trip was from Czech Airlines. I will never fly Sunwing again.

We were to fly Jan 14 from Calgary to Cancun at 10.15am. When we arrived at the airport there was a notice - flight delayed until 8.50pm. Given a voucher for a hotel room but no food. Later told when the flight from Cuba arrived we would take this plane. However our flight crew was sent elsewhere. When we arrived at 5.50pm checked luggage without incident cleared security and off to have a drink. 1.5 hrs later we hear one announcement for Sunwing. No reps to be found Westjet employee advised us that the flight was cancelled and would go tomorrow at 11.45 am. Collected the luggage got in yet another queue for hotel and food vouchers. Minimal staff present to answer questions. The next morning we check in again and learn the plane we are taking to Cancun was to go to Huatulco. There is poor management starting at the top lack of organization possible poor maintenance on airplanes and huge lack of service. We lost 26 hours of our vacation. I will not recommend Sunwing or fly Sunwing ever again!