Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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1/10

Sunwing Airlines customer review

(Canada)

Flew to Cayo Santa Marie from Sudbury for New Years Eve December 2013 via Ottawa. Return trip was an absolute nightmare. Flight 363 returning on January 6th to Sudbury was delayed 48 hours. No representation from Sunwing at resort and they completely forgot about us in Cuba. Finally when getting through security at the airport crew had to rest for an additional 12 hours. No food on board. Lack of communication was unbearable. Came back 2 days late. Will never fly Sunwing again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Flight WG514 on Jan 8 2014. Delayed 8 hours then we were stuck on the plane for 3 hours prior to take off. Airline attendants would not help anyone. They were very unprofessional. Then when we landed we were stuck on the plane for another hour. They wouldn't let anyone use the bathroom while were stuck sitting there. No one at the luggage area to tell people what was going on. Didn't give out forms in line so prolonged the line as people were standing at the desk filling out form instead of doing it ahead of time. Then our luggage didn't arrive. When we finally got a hold of someone they said we would get our luggage on Sat or Sunday but it never came.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Bought a vacation package with direct flights from Edmonton to Los Cabos Mexico. Flight down was fine however flight back was a nightmare. When we arrived at the airport the flight was delayed and the Premium Package we paid for was really nothing different then Economy service. They nailed us on luggage overcharge and even carryon bag with total charge of $ 280. They said it had to be paid in cash stating their debit/credit card machine was down I said I wanted to upgrade to Elite Package as I was only slightly over in the luggage weight and they said they needed 24 hour notice of the upgrade. Since I couldn't pay using a credit card and there wasn't a debit machine around they told me and my wife to give them all my available cash which was $200 and they put through our luggage. Once we boarded the plane which was late one female flight attendant was rude and unprofessional. We wanted to purchase items from the inflight duty free catalogue however they did not have the items they were advertising. The plane was dirty from the previous flight and the leather seats had old food stuck to the seats. My wife and I will never fly with Sunwing Airlines again as it was the worst flight experience for us and we travel extensively.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

Bought a vacation package with direct flights from Ottawa to Cancun. Flight was leaving Ottawa at 6am to arrive at Cancun at 9.30am and leaving Cancun at 8pm to arrive in Ottawa at 1am. Both flights were changed several times to end up as a totally different package. Outbound flight ended up leaving Ottawa at 9am with a stop in Kitchener to arrive in Cancun at 2pm. The return flight ended up leaving Cancun at 3pm with a stop in Kitchener to arrive in Ottawa at 9.30pm. As for delays the outbound flight was delayed 3 hours for no apparent reason and we arrived in Cancun at 5pm (instead of 2pm). Return flight was delayed 29 hours to arrive in Ottawa at 3.30am 2 days later than expected. The various Sunwing reps. were unable to keep us informed as they did not know what was going on we were informing them by checking airport departures changes every hour or so! People from Kitchener indicated that Sunwing adds a stop to Kitchener every year after enough seats are sold from Ottawa. For the outbound flight # 579 on Dec 23 the 4 crew members were extremely rude with everybody food was literally thrown on peoples table without any drinks or towels. For the return flight # 580 on Jan. 7 (but scheduled on Jan. 6) the 4 crew members were very friendly. These Sunwing flights did not serve meals: they gave a cold sandwich and thats it with 1 drink about 1 hour before you get your sandwich. Avoid Rows 14 and 15 (Elite +) as these seats do not recline because of the emergency exits.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Sunwing Airlines customer review

(United States)

I flew Sunwing as part of a VacationExpress.com deal from Cincinnati to Punta Cana in October of 2013 and had a wonderful flight. The plane was clean and roomy. They served us snacks a full meal drinks and champagne. We got bumped up to "first class" on the way there which was nice. We got 1 free bag and carry on per person which was nice. We didn't get charged any extra fees and check in was fast and easy. Our flight attendants were very nice and helpful and we watched a movie that was still playing in theatres! I recommend getting a seat close to the front of the plane and don't pay extra for "first class". We got bumped up to "first class" which was no different than coach other than the extra leg room it is not separated and you don't get any additional perks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Definitely the last time travelling with Sunwing. Initially booked trip had us leaving on Dec 28 at 1945 hrs. Woke up that day to several notifications that flight had changed to 2300/2100/2200 and finally 2300. The kicker was receiving the text at noon that our flight was on schedule at 2300 hrs. Arrived at airport to be told weather was the reason for delay. Flight changed from 2300 to 2345. Finally left at 0110 hrs. Flight staff cheerfully turned lights on and made constant announcements while everyone was trying to sleep. Got to our resort at 0900 hrs. On last day we were advised check out at 1400 for our flight at 0235. Arrived at the airport at midnight to be told that our flight was delayed until 0510 hrs. Plane finally arrived at 0500 lined up and told flight cancelled due to mechanical difficulties until further notice. Finally on the plane at 0615 for a very uncomfortable flight. Staff were rude and unaccommodating. I was not impressed with the lukewarm glass of cheap champagne nor the food. We had trouble with them four years ago and now.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Flew Sunwing out of Calgary to Cuba on Dec 24/2013. Arrived at airport 5am for 7am flight to be told that the flight was delayed 2 hours due to "crew rest". Get on plane at 9am only to have to evacuate due to mechanical failure. Plane had to be hauled away for inspection hauled away with our luggage on board. Each hour that passed no updates. Finally told that they had to get a new plane. More time passes with no announcements. Finally hear after several hours that they are getting a plane in Saskatoon out of the hangar they will get the Saskatoon passengers and bring them to Calgary so we can all just fly out of Calgary to Cuba. Plane finally arrives but sits at gate nobody getting off. Advised of crew change. More hours pass. Advised that there is a "catering issue beyond our control". More time passes. Finally get on the plane Saskatoon passengers have been suck on the plane for 2 hours without any service only warm water not allowed to deplane. Get on plane advised no audio/visual sorry (terrific for the 5.5 hour flight ahead). Lunch consisted of a bad slice of re-heated pizza in tin foil. We had upgraded to Elite Plus. Seats did not recline and the "champagne service" consisted of a tiny sample cup glass of bad champagne. All in we were 12 hours in Calgary airport. During this ridiculous delay Sunwing handed out $5.00 lunch vouchers which doesn't even buy you barely a coffee. Once on the plane they handed out $75.00 vouchers for your next Sunwing flight. Nobody was bothering taking these vouchers. We were scheduled to arrive into Cuba Dec 24 at 4:30 p.m. instead after the 12 hour delay and a 90 minute bus ride we ended up arriving to the resort at 3am! Ridiculous and horrible service and airline. Never again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Vancouver to Varadero. Flight supposed to leave at 6.30 pm. Upon arrival at airport found out there was a planned 4 hr delay. They gave out $5 vouchers. Finally go to departure gate and it was announced that there was another 4 hour delay. Flight took off 7.5 hours late departing at 1 am. Return trip was worse. Resort kicked us out of rooms at 12 noon even though flight didn't leave until 4 am. Bus picks us up at 1 am arrive at airport approx. 2.30 am find that flight delayed approx. 1.5 hrs now supposed to be there at 6 am. At approx. 5 am we are told that the incoming flight has landed in Havana instead of Veradero due to fog. At 11 am flight finally arrives. Then find out that Pearson is closed due to bad weather. Missed another whole night of sleep arrived back at home absolutely exhausted and stressed out.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

Never take Sunwing unless you don't mind your flight being constantly delayed (both ways). We left for Vegas on 29th flight got delayed for more than an hour. On our return trip our flight was once again delayed an hour. As I type this we are once again waiting for our luggage to load onto the conveyor belt. It's been an hour already with no explanation as to why our luggage is being held back! Our arrival time should be 4.10 but it is now 6.30pm and we are still waiting for luggage. Customer service on Sunwing is very poor. We encountered very rude check-in staff and rude careless flight attendants.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Will never book with Sunwing again due to horrendous track record. Waiting for flight back to YVR from Cabos right now which is 5 hours delayed. The flight there was delayed by 5 hours as well. How's that for consistently bad execution? No weather or other understandable reason for these delays is known.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no