Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 614 reviews
3/10
No Skytrax Rating
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10/10

Sunwing Airlines customer review

(Canada)

My husband and I flew Elite Plus with Sunwing March 6 2013 to Cancun returned to Calgary on March 13 2013. Both flights left a couple minutes early. Both ways we received excellent service at check in counter elite plus counter was great as their was no line priority seating. We hardly stood in line at all more leg room and roomier seats are definitely worth the money. Flight attendants were friendly. Food was basic but decent - I've had much worse. Morning flight to Cancun I chose the French toast which was okay and then on the way home I chose the Honey mustard chicken with rice which surprisingly was good came with crackers and cheese and a brownie for dessert. Complimentary wine was good. They played one in flight family friendly movie each way. No Complaints whatsoever will fly Sunwing again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Sunwing Airlines customer review

(Canada)

Terrible experience coming back from our vacations. It took almost 4hrs standing in line just to do the check- in in Puerto Vallarta. They had 2 full flights leaving within 20 mins of each other and wanted to process all passengers at the same time but they weren't able to do it of course. Delay was attributed to a computer network malfunction. To add insult to injury once we were checked in they told us in a rude manner to hurry up to the gate if we didn't want to miss the flight! It's too bad we had to go through that because overall the rest of the flight services were good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Sunwing Airlines customer review

(Canada)

Flew to Punta Cana from Saint John New Brunswick on March 4 2013. Flight was on time with no problems. The captain was great informing us where we were during the 4 hour flight etc. Return flight on March 11 2013 was a different story. Told by our Sunwing rep. that the flight was delayed 5 hours so we stayed at the resort for the extra few hours. Decided to cab it to the airport to avoid the long line-ups at the check-in counter. We were the second couple to check in and were told that we could not get seats together which was probably a language issue since the staff couldn't even speak English. We received a $20 voucher for Wendy's I assume for the delay. On the flight home I asked if they were going to pass out the Canadian Custom forms for us to fill out before we got there. The answer was "they didn't have any". A girl in front of me asked for ear-phones and was told she was supposed to keep the ones she was given on the flight down. No champagne on the flight back. I guess "champagne flight" means one glass on the departing flight only. There was a huge line-up for Customs once we arrived because 180 of us had to fill out the forms in the airport. Finally got home at 4am Tuesday morning. We were originally scheduled be home about 10pm Monday night.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

I used Sunwing from Saint John to Punta Cana they changed our flight times 3 times and offered no explanation why. Only that they reserve the right to reschedule and that I should read my contract. I will not use Sunwing again as long as I am flying.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Our trip was booked from Toronto to San Jose Costa Rica (direct). They changed it to non-direct via Panama (added 3 hours onto our travel) and noted that this would not be compensated. Flight home from San Jose was delayed 4 hours. Once on the plane it was further delayed by 2 hours - as we had to stop in Cozumel for fuel. None of it was compensated (not even a free beer).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Sunwing Airlines customer review

(Canada)

My husband and I flew to Cancun in February 2013. Great flight no delays and friendly staff. This is the second trip with Sunwing since 2012 and we have no complaints. I read lots of complaints about delays etc. however some delays cannot be avoided i.e. mechanical problems weather. We intend on going back again next February and it will definitely be with Sunwing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Flight 420 from Toronto to Punta Cana delayed 7.5 hours on Friday March 1/13. Weather was no issue. 5 out of 7 Sunwing flights were delayed that day from 4 to 7.5 hours. Spent first full day of our vacation at the airport. They said a bird flew into the engine and it had to be replaced so they were renting a plane. Must have been a 'big' flock of birds that took out 5 planes! Rental plane had long washroom queues due to broken toilet. Return flight delayed 1 hour 22 minutes! They kept apologizing for the 'short' delay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Sunwing Airlines customer review

(Canada)

We flew last year with no complaints however this Feb we flew to Cuba. The flight down was fine our return flight from Varadara we had to fly to Holguin Cuba. I understand mechanical problems happen but very little information was given to us and our 3.5 hr trip turned into 5.5 hr trip which I found very uncomfortable. We always try to buy duty free on the plane but they never have enough stock on board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

We flew with Sunwing this past Feb and our experience is much the same as everyone else. Delayed delayed delayed. Excuses and rude staff - not acceptable. We lost a full day off the beginning of our Cuba vacation and the weather was perfect for 2 days prior to departure. We were told they couldn't get crew to fly our plane. Very bad communication vouchers are garbage read the fine print. Never again will we trust Sunwing with our hard earned vacation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Sunwing Airlines customer review

(Canada)

March 3 WG 510 Cancun to Toronto. 8 hours delay. Flight supposed to leave around 2.30pm and left close to 11pm. Nobody gave any reason why flight was delayed. The only statement from the captain was that this plane came around 5 pm after being delayed on some other flight. He had no further details. Ironically there was an incoming flight from Toronto which landed around 2 pm. Either way the policy of disinformation was only topped by rude and unfriendly hostesses. Not heating the plane must save money. Everybody sat there in their sweaters and coats. Solution next time it's another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no