Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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3/10

Sunwing Airlines customer review

(Canada)

7 of us flew Toronto to Dominican Republic Jan 12 2014. Great trip except for getting there and getting home. Delayed 3 times on a Sunday departure supposed to depart at 4.40 finally left at 10.30 pm. Finally got to the DR at 3.30 am. On the return Sunday departure delayed 3 times supposed to leave at 10pm and finally flew out at 2am. Finally arrived in Toronto at 5.30 am then a baggage delay of almost an hour finally got home at 7.15 am!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Paid for elite plus seats on direct return flights from Vancouver to Huatulco Mexico (Jan 7-14 2014). Eight days before departure we are moved to non-direct flights in economy seats. Lost countless holiday hours. Plane was dirty some seats double-booked. Service onboard was mediocre but nothing compared to the horror show on the way home. Elite Plus check-in had no attendant. When one finally arrived service was pitiful. Made it to front of line only to overhear my seats were double-booked. 5 hours into flight still no beverage service (ie nothing). Extremely unprofessional flight crew. Landed in Calgary two hours late to drop off passengers. New flight crew boards. Surely service would be better on this last leg of the trip. No! Rude flight attendants hid behind curtain drinking pop and eating their own dinner. Our seats were in first row so we heard and saw everything. Travellers beware and heed the reviews of past Sunwing passengers the similarities in experiences are staggering.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

Flight 683 from Varadero to Toronto. Arrived at airport January 13 at 1730 for flight that was to leave at 2100 only to see our flight had been delayed. We were still sitting in the airport at 2400 with no Sunwing rep or any explanation as to what was happening. At 0200 our group had no water food washrooms and air conditioning had been turned off. Once a Sunwing rep arrived he tried to tell us that the Canadian end did not let them know in Cuba what was happening. He was trying to get buses organized to take us back to a hotel. At 0630 we boarded buses to go back to a hotel to freshen up and have breakfast. When we arrived they herded us into a large room and one person sat in the hotel passing us our room keys. At 0830 we finally were in our rooms. At 1200 we were bussed back to the airport for a flight at 1600. This flight was also late in taking off. Flight crew were rude. No Sunwing rep there to greet us upon return or offer us any compensation. Connections were missed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

My wife and I travelled to Varadero Cuba from Jan 9th to the 16th 2014. Thursday January 9th was the tail end of the big ice freeze in Ontario so we anticipated a delayed flight to Varadero but not one as long as 5 hours. We never did find out the reason for the delay but Sunwing seems to use the excuse of 'mechanical difficulties' as their default. Had a great time in Cuba but were confronted by another delay on our return home. Once again that blasted excuse of 'mechanical difficulties' was used to try to placate the passengers and once again the delay was approximately 5.5 hours. I'm beginning to think that Sunwing overbooks passengers then delays flights to accommodate those passengers. Sunwing will not take our money for another vacation. We will use another airline from this day forward.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

3.5 hrs late leaving. No paperwork no ground crew no water lots of excuses. Finally ready to go and we see the captain loading our luggage. The bridge was stuck to the plane - it only took 3 crews and another 1/2 hr to figure that one out we were 2nd class citizens on a 3rd class airline. Inflight "entertainment" was had poor sound and lousy picture. They also never cleaned the plane properly - the little former ashtrays in the seat armrests were full of garbage dirty kleenexes etc. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

This is the worst vacation travel we have ever experienced. We paid extra for pre boarding and seat choice flying from Thunder Bay to Varadero. The departure was OK. The return flight was not. There were no Sunwing representatives at the airport. The flight was delayed several hours. No one to tell us what was going on. When representatives finally showed up they directed passengers to the wrong gate. It was a stampede to the gate area no regard for the pre-boarding we had paid for. Flight attendants were rude. We will never take a Sunwing vacation again no matter how low the price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Flew Sunwing flight 363 from Cayo Santa Maria to Ottawa. We were left stranded in the Hotel Lobby on our departure day January 6th up until 11pm. They then put us up for the night. Checked out the next day only to be left there again until 10pm where they decided to ship us off to the airport with no scheduled flight just to get rid of us at the hotel. They kept us waiting at the counters for 2 hours before they opened for Ottawa. I had paid for Elite plus with pre selected seats and had to wait another hour in line and fight to get my seats. Once across they told us to line up at the gate only to be told by the pilot that we was over his flight time therefore would be back in 12 hours. We remained trapped in the Cuban airport with no food! They finally served us a disgusting sandwich which we had to line up for after they served the Toronto people who had just arrived to the airport! We had been waiting there since the night before! They served the same thing on the flight back. It was supposed to be a champagne flight! We got the same sandwich a glass of water and a cuban juice box. The pilot's first words on the plane were: Anyone that causes problems during this flight will be dropped off at the next airport!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Sunwwing Holiday of Horrors! While I waited 28 hours (Jan 7-82014) mostly at the airport in Ottawa horror stories began to be exchanged. No representation anywhere to be found no information given to any passengers for these outrageous delays and complete absence of service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

The first and last time on Sunwing. I checked the flight departure time before leaving for the airport at 3.30 am. It showed that flight was on time but when I arrived at the airport the flight information screen showed that our flight was 3.5 hours delayed from 6 am to 9.30 am. We went to the check in counter and the staff had no idea that our flight was delayed. Airport staff were so unprofessional and unfriendly. The reason for the flight was that cabin crew needed more rest. At 8.30 they made another announcement to inform us that that flight was delayed again to 10.30 am but retracted the delay half an hour later and put it back to 9.30 am. Flight attendants looked very tired and were unfriendly. Our return flight was even worse. We boarded the plane on time but as soon as we reached the runway pilot announced that they had to bring the aircraft back to the terminal because there was an engine problem. They didn't let us off the plane and brought mechanics to fix the problem which took over 2 hours. Never flying Sunwing airlines again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Travelled to Riviera Nayarit from Dec 29-Jan 5. Departure flight delayed 2.5 hrs but the update online is too late was already stuck at the airport. For return flight I checked with Sunwing reps at hotel many times of the morning we suppose to leave still said on time until noon that day however when we get to airport at 1pm we learnt that flight was delayed 2.5 hrs. The airline must have know that the incoming flight was delayed at the other end. After waiting 5 hrs at the assigned gate 17 suddenly sign on the screen is gone no announcement nothing communicated until one of passenger asked the rep at the gate she learnt that the gate was changed to 14 instead of 17. Another hour passed by still no update no info and suddenly we see all the run around from the flight crew to pilot to the reps and flight is cancelled. Now we have to wait another hour to take luggage back out another 2 hrs to check in at a dirty hotel for the night. The next afternoon we had to line up to check luggage back in re-issue another boarding pass and the system doesn't know that our flight has been cancelled so none of us can get any pass another 2 hrs in line for nothing until they have to write boarding pass by hand! Beware of Sunwing!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no