Sunwing Airlines

Constantly delayed no explanations and horrible service. Will never fly with this company again. Was to leave at 8.45 am on January 17 2014. System was down stood in line for an hour and a half finally boarded two hours late. When we arrived in Regina they had booked the people in seats that were already taken. On the day we were to leave January 24 2014 we went to check out and our plane was delayed 4.5 hours with no explanation. They ran out of sandwiches by the time they got to us they gave us this horrible pizza that was hard as a rock and stuck to the bottom of the cardboard. When we arrived back in Regina we finally landed at 12.00 am and sat on the tarmac for an hour and a half. We finally arrived back in Saskatoon at 2.30 am.

Went to Cancun with Sunwing January 2014. When we got to the YEG airport I have never seen a longer queue to check in. Took almost an hour to check in which is the longest it's ever taken me. I have flown many times with other airlines and never has it taken that long. Once we got to the desk the lady working was not very helpful and was rude not a good start to our vacation. Wouldn't let us have a carry on because it was too big. Same carry on we use with other airlines and it's never been a problem. The service on the plane was good and they give you a glass of champagne once you take off which I thought was nice. The food was good as well. On the way back our plane had to stop for gas so that delayed things by an hour and a half which no one was impressed by delays are understandable when flying however. I hope they come up with a faster system if I choose to fly Sunwing again.

Our trip from Toronto to Veradero Cuba 16-23 Jan 2014. We checked to see if our flight for 3.30pm was on time and it was we left Cambridge got to the park and fly and lined up to check our baggage by 1pm the attendant told us that our flight was delayed 6 hrs. There were no Sunwing reps to tell anyone the reasons why so we walked around the airport for 7hrs. We decided at 8 pm to go through customs got to the Sunwing boarding area and were told by others there that it will be another 1.5 hrs before we board. When we were to come back to Canada the flight was delayed 2 hrs nothing from Sunwing to apologize. I will from now on spend a little more money and get better service with another airline.

Our flight going to Montego Bay Jamaica was delayed 24 hours before our flight was to leave. Our flight was to leave Saturday January 18th at 10.20am. By looking at YYZ flight delays it just stated delayed. Meaning you had to show up because passengers did not now for how long the delay would be. Upon arrival we found out that the flight was delayed until 5.30pm. There was not one person on site who could represent Sunwing. After a small crowd of us had gathered a representative did show up. We stood for over a half hour waiting on some type of decision. Some passengers were offered meal vouchers some a day pass to the Sheraton some limo rides to and from home others were offered nothing. We waited at the airport all day and then decided to go check to see if there were any new changes with the plane around 3.30 pm. There were none so we did our pre-boarding so that we could get our boarding passes. At about 4.00pm we went to check our luggage only to learn that the flight was once again delayed until 6.30 pm. More meal vouchers and wait time. By the time we got to the gate and waited to board it was 7.00pm. As we were boarding each passenger was handed a voucher for $75.00 for future travel. We did eventually arrive at 11.55pm in Montego Bay and arrived at our hotel room at 1.45am. Will never recommend or use again.

We traveled from Edmonton to Cancun January 15th-25th. Flight to Cancun was on time in fact arrived 45 mins early. Flight home was delayed 2 hours then ended up being 4 hours late. We paid and booked for Elite plus which gave us extra leg room and extra weight for luggage and thought we could also go to the VIP lounge. VIP lounge was not included for $80. Extra leg room was nice but the seat was so uncomfortable our seats did not recline. The food they served was the same as on the way there. Pizza which was barely warm or a smoked meat sandwich and a piece of marble cake. All in all we heard many complaints about Sunwing doubt very much we will use Sunwing again.

Flew from Regina to Puerto Vallarta on Sunwing. Supposed to leave at 10.20 am Sunday January 12th actually left 1.30 am Monday January 13th 15 hours late. No explanation given but we now know that our plane was given to the Veradero group which had been already delayed 15 hours for reasons unknown. Something to do with freezing rain which didn't affect any other airlines only Sunwing. So our vacation was messed up because of problems with another plane and we lost over half a day. We were each given a $150 voucher to be used on a future Sunwing excursion but there are conditions on it that make it worthless. If you have the chance to fly Sunwing don't do it.

Flew to Punta Cana from Montreal on January 10th. Flight was delayed approximately 9 hours. We were on the runway reading to take off plane takes off when there was a problem with the engine. We had to wait for another Sunwing plane to come in. Got to the hotel at 3am and missed out on our first evening. The return flight to Montreal on January 17th was also delayed approximately 9 hours. Thankfully we found out while we were still at the hotel so we were able to enjoy our day in the sun and enjoy a last dinner. Nevertheless we were told that the delay was caused due to engine problems again! Never again Sunwing!

One of the worst travel experiences we have ever had. We flew from Vancouver to Santa Clara January 7-21. Delays rude staff no reps to help. Seriously pay the extra money and fly with a reliable airline who actually cares about customers.

15 hour delay in Regina Airport. Flight was supposed to leave at 7.45pm delayed to 9pm then 11pm then 2 am then at 2.30 am they announce that it would be delayed until 10 am but to be at the airport at 7 am. They stated they would pay for hotel rooms and taxi. Another hour wasted waiting in line to be told what hotel and waiting for taxi service. At the hotel the manager tells the crowd that Sunwing has no account with the hotel so we waited for taxi to go back to airport it was now 4.30 in the morning so we slept in the airport. 10 am rolls along and we are told our flight is leaving on time but will have to go to Toronto instead of a direct flight to Varadero. I understand delays and weather conditions but this was over the top. Spend the extra and fly with a more reputable company.

We had a 16 hour delay! We were supposed to leave Regina at 7pm on January 11th. We were delayed again and again claimed the runway was too icy but all other planes were coming and going. They finally sent us home at 3 am. We were to return on January 12 at 8 am and we left at 11 am for Toronto if you can believe it. They claimed they needed to refuel. Finally made it to Varadero Cuba on Sunday night at 8 pm we had lost one full day and night and received nothing for it. Our resort was very nice the people were wonderful and I would go there again just not through Sunwing.