Sunwing Airlines

Jan 17 2014 - Ottawa to Varadero - travelled with spouse and child (under 10 years old). Woke up at 2.30am to do online check-in - don't waste your time it's a disaster. Departing flight delayed by 7 hours for no apparent reason. $10 vouchers given to each of us which was basically enough to cover food from Tim Horton's. Should have arrived in Varadero at 11am - but instead of having lunch on the beach I was having lunch in an airport. Finally departed at 1.15pm landing in Varadero by 6pm. By the time we arrived at the resort and were checked into our room we had lost an entire day of our vacation. Not enough food for everyone on the plane. Flight crew polite. Return flight on January 24 from Varadero left on time. Bathrooms and plane were filthy to say the least. Flight crew very nice. There was enough food on the plane for everyone this time. Entertainment was acceptable - as none of us had seen either of the movies. Kid friendly - they handed out a cute little backpack full of activities. Our son loved this. Caution: they are strict with the weight of luggage which is different for every other airline carrier - 44lbs for checked luggage 11lbs for carry on. Do not upgrade to elite if you are doing it to have a more comfortable seat - yes you get more leg room but the seats do not recline. Every little "upgrade" costs you. Next time I will pay the extra money and fly with a reputable airline.

Charter to Huatulco wasn't the best. We purchased Premier Elite. Premier was sold as having access to lounge more leg room advance check in etc. More leg room is factual. Easier check in is factual. That part is good and why I purchased. We paid $52 for 1 hour in the premium lounge using our Sunwing voucher. Its wasn't free as shared when I booked the trip. In short complete misrepresentation of the facts. Don't sell premier Service including access to lounge without informing client that there is going to be an hourly charge. If I share with the check-in staff member that I'm a Premier passenger trust my word.

We flew Sunwing on Jan 7th 338 from Saskatoon to Santa Clara Cuba. We found that Sunwing is the worst to fly with they will leave you stranded in an airport it took us a day longer to get there than it should have. I would not fly with them again.

WG 685 from Varadero to Toronto direct on Feb 2. My fiancé and myself travelled to Cuba a week ago we will never be travelling with Sunwing again. I can not comprehend why people who book trips together and are given the same confirmation numbers for their flights are not automatically seated together. Would it not be common sense that they would probably like to sit together. We will not be definitely not be using this airline for our honeymoon We were so looking forward to our trip and to not be able to be seated together for a flight just shy of 4 hours was extremely disappointing. When you run out of sandwiches by the 8th row on the return trip it should be pretty easy to figure out that your pizza is awful. Pizza is meant to be served cooked raw dough is awful!

We flew Toronto to Holguin with Sunwing and left on time for our flight there. The inflight crew were very friendly and efficient. Decent food and a good movie plus a small glass of sparkling wine after take off hot face cloth handed out and a complimentary glass of wine with your pizza or sandwich. I felt spoiled. On the way home we left 20 minutes early. I would definitely use Sunwing again.

We just returned Tuesday night from Puerto Plata DR. Sunwing was very accommodating for my dad who needed a wheelchair. We didn't have to wait long for assistance and we were taken directly where we needed to go. The staff were very friendly and helpful. We will definitely fly Sunwing again.

Toronto to Orlando round trip. Both flights were on time return flight actually came 30 min early. Clean planes polite and friendly flight crew would not hesitate to fly with them again. We used Sunwing multiple times for Cuba trips in the past and the experience was positive as well.

Feb 4 2014. Our flight from Toronto to Caya Coco was on time and the return flight was delayed only 20 mins. Sunwing reps were pleasant and helpful. I would fly with Sunwing again.

Toronto to Liberia Costa Rica on Jan 22nd flight #724 returned on Feb 6th flight #725. Considering that their prices are amongst the highest nothing special and I purchased a promotion buy one get half off second still cost us just over $800 each. They can keep their champagne (one way only) and the awful food they serve and lower the cost. Paid more for the extra legroom I don't know how anyone could sit comfortably in the regular seats. Flew American last year with a layover in Miami and would definitely consider again. Lovely updated aircraft roomy seats no meals but price was over $150 less. Only reason I booked direct was I was travelling with my 90 year old mother the layover would have been too much for her. Flight attendants were very nice check in staff was great in Toronto and Liberia.

We experienced a 2 hour delay leaving Ottawa Canada Feb 8/14 only to find out that our reservation at the resort we booked got us bumped to a sister hotel. No Sunwing rep the next day as he was "late" arriving. Two days later we finally got to the resort we had booked with no help from Sunwing. To add to the frustration we endured a 10 hour plus delay at the Cancun airport where we slept on the floor all night and flight left at 6.30am that day. All and all I would never use Sunwing again even after a $150 credit to be used on future trips was offered.