Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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8/10

Sunwing Airlines customer review

(Canada)

We booked our trip to the Bahamas from Ottawa in early January. 2 weeks after we booked what we thought would be a direct flight there and back we received an e-mail stating our departure and return times had changed and that on the way back from the Bahamas we would be flying via Varadero Cuba. We did have to get off the plane in Cuba and as a final insult despite having cleared Customs in the Bahamas less than an hour before we had to go through Cuban Customs! Just to get right back on the plane for our flight home to Ottawa. It was very bizarre and there was absolutely no need for us to get off the plane just to pick up more passengers. Our vacation was not in Cuba and we picked the Bahamas as an alternative to Cuba. Flight crew there and back were good and inflight movies were good. Food not so much. Our departure when leaving Ottawa was delayed from 11am Sunday morning to 8pm Sunday evening. Kept telling us flight delayed for 2 hours (each time) but no clear reasons given. Spent a whole day in the airport and missed a good 1/2 day at our resort arriving at midnight rather than 3 in the afternoon. Sunwing did give us food vouchers but still not a great start or finish to our vacation. Sunwing - lack of common sense.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Sunwing Airlines customer review

(Canada)

Just came back from Riu resort in Cuba Tuesday night and the vacation was fantastic. Return flight was late but was not Sunwings fault. When there is a discrepancy between your flight time and the departure time posted by the airport go with Sunwing website. Halifax airport had the wrong flight number.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

I would not recommend Sunwing. I recently travelled with them to the Caribbean. Our flight was 17 hours delayed. We talked to others flying Sunwing during our delay that were still delayed from the day before. On our way home again we were delayed. Once we arrived to our home airport we waited on the plane for 15-20 minutes until there was a free gate open. If you travel with Sunwing you have a good chance of a delayed plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

We were supposed to fly out of Ottawa to Orlando last Saturday the 15th Feb at 6am. We got to the AP at 3am boarded the plane around 5.30am and then were told to exit the plane because there was a delay. Needless to say we spent the entire day sitting in the airport and didn't board until 7pm that night. We missed an entire day of our vacation because of this. Will never fly SW again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Sunwing Airlines customer review

(Canada)

Sunwing Direct Halifax to Freeport. Ok for value when combined with a hotel. Was good as we had direct flight from Halifax to Freeport but return we were stuck in airport size of small school for 6 hour delay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Went to Cuba Feb 11 2014 and returned Feb 18 seat 5b. I was disappointed with the meal service this year. I travel with Sunwing every year and ordered a vegan meal there and back. I was told the vegan meal was not available anymore only vegetarian. The meal I got was disgusting last year and the year before I got a delicious meal of rice with vegetables. I pay a lot of money to fly with them and I had nothing to eat there and back. I will be booking with someone else from now on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Flight WG481 from YVR via Kelowna January 16th. Boarded the plane at 6.45 am at 7.15 am the pilot advised us that he would not be taking off and landing in Kelowna due to heavy fog. We got an update every 1/2 hr. until noon We were allowed off the plane promised vouchers for meals the person that promised this immediately disappeared! (At one point we were told that we had to go through customs again). Finally took off picked up the Kelowna passengers. Flight staff (new ones in Kelowna) were incredible. They tried to make up for the huge delay Never again will we fly Direct Non stop is the only way to go!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

Flight WG636 YOW to HOG Feb 5 2014. Pulled back from gate on time left 30 min late due to required de-icing and landed about 20 late. Had regular seats (super-economy pitch). I'm 6'2" with long legs. The aisle seat made it bearable. Crew was young and friendly flight deck sounded British. Thomson wet lease 2 yr old 737. Complimentary hot sandwich or pizza red or white wine sparkling wine soft drinks water. No surprises uneventful. Return flight more of the same. Minor delay leaving Cuba and arrived slightly late in Ottawa. Different crew same level of service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Sunwing Airlines customer review

(Canada)

Jan 17 2014 - Ottawa to Varadero - travelled with spouse and child (under 10 years old). Woke up at 2.30am to do online check-in - don't waste your time it's a disaster. Departing flight delayed by 7 hours for no apparent reason. $10 vouchers given to each of us which was basically enough to cover food from Tim Horton's. Should have arrived in Varadero at 11am - but instead of having lunch on the beach I was having lunch in an airport. Finally departed at 1.15pm landing in Varadero by 6pm. By the time we arrived at the resort and were checked into our room we had lost an entire day of our vacation. Not enough food for everyone on the plane. Flight crew polite. Return flight on January 24 from Varadero left on time. Bathrooms and plane were filthy to say the least. Flight crew very nice. There was enough food on the plane for everyone this time. Entertainment was acceptable - as none of us had seen either of the movies. Kid friendly - they handed out a cute little backpack full of activities. Our son loved this. Caution: they are strict with the weight of luggage which is different for every other airline carrier - 44lbs for checked luggage 11lbs for carry on. Do not upgrade to elite if you are doing it to have a more comfortable seat - yes you get more leg room but the seats do not recline. Every little "upgrade" costs you. Next time I will pay the extra money and fly with a reputable airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Sunwing Airlines customer review

(Canada)

Charter to Huatulco wasn't the best. We purchased Premier Elite. Premier was sold as having access to lounge more leg room advance check in etc. More leg room is factual. Easier check in is factual. That part is good and why I purchased. We paid $52 for 1 hour in the premium lounge using our Sunwing voucher. Its wasn't free as shared when I booked the trip. In short complete misrepresentation of the facts. Don't sell premier Service including access to lounge without informing client that there is going to be an hourly charge. If I share with the check-in staff member that I'm a Premier passenger trust my word.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no