| I’ll start with the flight. Our flight took off at 5:45pm and we landed in Cuba after 1am. We paid extra for the elite plus package. The 3rd row we had on the way down was ideal. We got the first row on the way back, it was the worst, you couldn’t move the arm rest and it’s annoying to have no place to put your bags. On the way down, we had a rowdy, loud couple who never stopped talking. It was annoying until around 11pm and just ignorant after that as it would have been nice to have a little nap given we weren’t getting to our hotel until 3-4am. The flight attendants did nothing to get them to be quiet, rather, they participated in the shenanigans. If I had my kids with me, I would have been extremely upset. On the way back, the same couple was on the plane and were still talking the whole way home. We left Cuba after 3am so everyone wanted to sleep and these people never shut up. Again, no one from sunwing said anything to them. Grow a back bone for your other passengers flight comfort and say something to these people please! As for the resort, it was amazing. However, Sunwing was paid by us for a 7 day stay. We really got more like 6 and a few hours because of the time our flight came in. I would recommend you ask Sunwing about this. Our check in time for our resort was 3pm March 2nd. We hadn’t even left Edmonton until 5:45pm that same day. Our flight home was at 3:35am on March 10th. We had to vacate our room at 12pm on March 9th meaning we had no room to stay in for 11 hours before the bus came to take us to the airport. When we spoke to the resort, they said sometimes when Sunwing does this, they pay for the room or negotiate late check out. They did nothing of the sort. The resort however took care of us and we checked out at 4pm and were offered a courtesy room in case we wanted to freshen up before the flight. That was 100% because we spoke to a wonderful man named Oscar who helps run the resort. When I went to the front desk, they basically said that’s what sunwing paid for so if we hadn’t found Oscar, we would have been screwed. I’ve stayed once in Cuba before and had the exact same flight situation but we got to keep our room until we left. This is why I will book through that company in the future. I’ve had so many issues with Sunwing that I haven’t booked with them in 4 years and I never will again. They’re the worst!