SunExpress

✅ Trip Verified | Shocking company, flights cancelled due to Covid19 and they refuse to refund full ticket amount. €477 out of €1030 refunded. Customer service is condescending, constantly pointing you to different places, promising different things. I travel very frequently and the worst airline I have ever encountered.

✅ Trip Verified | Sunexpress cancelled our flight for May 2020, and refused to compensate us for the cancellation. Specifically, they offered us the same terms as if we had cancelled the flight, meaning that we were supposed to take a 70% loss on the price of a service we didn't receive.

✅ Trip Verified | My flights were paid for on the route St. Petersburg to Izmir 05/04/2020 and back 06/28/2020. SunExpress requires a surcharge for changing flight dates of 210 euros. If the return of air tickets, then the company returns only 30% of the cost of air tickets.

Not Verified | Due to the coronavirus all flights were cancelled and we weren't able to travel. Contacted airline to request a refund. We were offered a voucher for flights in the future which are of no use to us. Told the airline this and they offered a refund which amounted to less than 50% of our original payment. I understand that there may be an administration fee but this is ridiculous.

✅ Trip Verified | Flew Izmir to Munich. Great flight. On time and free 30kg of luggage. Reserved our seats and food and beverages included in price. Plane was spotless and modern. Staff were excellent and very attentive. I recommend this carrier.

✅ Trip Verified | Amsterdam to Izmir. Great flight with free 30kg hold luggage, seat selection and food and drink included in the very affordable flight. I highly recommend this airline. Flight was on time and very attentive staff. I wish they would fly from Ireland all year round.

✅ Trip Verified | İzmir to Frankfurt. No compensation despite a delay of 3 hours. We had booked a baby basket because the sales person recommended it on the phone. We received a confirmation but saw it being given away in the plane. Don't want to fly with SunExpress again.

✅ Trip Verified | Munich to Antalya. Worst airline ever, the flight was delayed and I missed my connection flight. I was stuck at the airport and SunExpress Customer service told me to book a flight. I had to pay a lot of money to get back to Houston and the airlines said we are not responsible for that. I filed a claim and got a reply that it is not their responsibility!. They closed the case and I'm not able to communicate with them anymore. Save your time and money and fly with decent airlines. never ever fly with this airline.