Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 360 reviews
3/10
No Skytrax Rating
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1/10

"strongly discourage you from booking"

(United States)

Not Verified | Seattle to Cincinnati via Minneapolis. We booked four first flight with Sun Country in June. Our son was excited because he's an aspiring pilot and he had never flown with Sun Country before. The night before our flight I looked up the flight information to get the gate and found out the flight had been cancelled. Not sure when it was cancelled, but it was after we had checked in earlier in the day. Because we were in Seattle the customer service desk was already shut down for the day so we had to wait until the next morning to get help. The customer service rep was very kind and helpful (the only reason to give an average customer service rating). She confirmed the cancellation was due to crew issues. The next available flight for our family was in 7 days which is obviously not a valid option. She did offer a full refund and we have received that. But we had to rebook 5 new tickets for the next day which also added another hotel night and rental car day. It cost us an additional $2500. The flight experience may be perfectly fine, and I do believe the rep did everything she was allowed to do. But if you are booking with them be fully aware you could be stranded or incur a significant expense if your flight is cancelled and they aren't able to offer a timely replacement. Many other airlines have multiple flight options (even 1 or 2 day delays would have worked) or travel partners they could send you on other airlines. I strongly discourage you from booking with Sun Country.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Cincinnati via Minneapolis
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had a very bad experience"

(United States)

Trip Verified | Wish I had checked reviews here first. I also had a very bad experience with this airline. 6 hours before my flight was scheduled to depart at 6pm, Sun Country sent a text message informing me that my flight had changed until the following day. How does Sun Country expect customers to manage this? Other airlines that I have flown with have always at least offered a hotel/meal voucher as well as a generous flight voucher to compensate at least a little for the added expenses and time wasted. I calculated the loss of a day’s work, additional day of hotel/meal/rental car/pet boarding/airport car parking expenses to be $751. After waiting for 3 hours to talk to a customer service rep, a $100 flight voucher to be used within a year was offered. How does $100 back to Sun Country and the additional revenue they gain from me purchasing a future flight with them help with the $751 dollars of additional expenses that I now have? Never plan to fly on Sun Country again. Strongly discourage others from trying to “save” money with this airline. Spend a more upfront and fly Delta or a reliable customer-focused airline instead.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Minneapolis
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst flying experience of my life!"

(United States)

Not Verified | Flying with Sun Country was the worst flying experience of my life! They left my husband and I and our two young daughters stranded in Minneapolis because they told us our flight was delayed 17 hours and we would then be flying out at midnight. I received no notification of this occurrence. After getting a hotel room I called Sun Country and found out that we were told the wrong information and our flight was actually on time and had already departed. The next Sun Country flight available wasn't until 4 days later! The only way to get us home was to book a flight through Delta for $2800! Sun Country refused to do anything to compensate for this when it was admitted by them that it was their fault! I would highly encourage people to never fly through Sun Country!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Kalispell
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"recommend avoiding this airline"

(United States)

Trip Verified | I can’t even begin to explain how horrible my experience with Sun Country has been. They lost my bag on a one-way flight from Minneapolis to Vancouver. I understand that mistakes happen, however it was the poor customer service on behalf of the airline that really floored me. Every single employee I spoke with to try and locate my bag was unhelpful, uninformed, and in some cases just plain rude. It took over 24-hours to discover that my bag was put on the wrong flight and ended up in Orlando. They refused to collaborate with any other airlines to get it flown to Vancouver in a timely manner and insisted that Saturday would be the earliest they could send it on the next Sun Country flight (although I arrived on Wednesday so that’s looking at 4 days without my bag although they knew were it was). I had to provide my contact information 4 times to 4 different customer service agents - it seemed like they had absolutely no tracking system for information and/or baggage. After spending hours on the phone during my vacation and being assured several times that my bag would be delivered to me once it arrived on Saturday, it finally arrived on Saturday and I was informed that Sun Country doesn’t have agreements in place with any of the delivery carriers at the Vancouver airport so they could not in fact deliver it to me. I spent another 2+ hours to travel to the airport to pick it up, where I was met with empty Sun Country desks and an airport information desk employee who insisted there was nothing he could do to help although my bag was at that very same airport. As of right now, Sun Country has only agreed to reimburse me for my checked bag fee and the clothes I had to purchase for the time without my bag. I would recommend avoiding this airline at all costs!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Vancouver
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with Sun Country again"

(United States)

Not Verified | This airline is the absolute worst. I have a credit so did make a reservation for a nonstop flight in Feb 2023 but ended up on hold with their customer service department for over 2 hours and never did get someone to pick up the line. I would not have needed to call if they had not make a mistake on my credit from last December. I will chose my future destinations where relying on Sun Country for a nonstop flight is not necessary. Will never fly with Sun Country again. Family members have had the same horrific experience with Sun Country, getting to the gate with small children and no plane there and no rush once one does come in. Late departures and arrivals are the norm for this airline. They filed for bankruptcy in 2008 and could end up doing so again with such terrible service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Ft Myers
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"had a horrible experience"

(United States)

Trip Verified | Our luggage never made it to our destination and is still at large 2 weeks later. There was some chaos when we checked our bags. We’ve had a horrible experience with this airline, it’s run very poorly.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Cancun
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid Sun Country at all costs"

(United States)

Not Verified | Terrible experience. We were scheduled to leave out on a 7 am flight. Received an email at 10 pm the night before that the flight was delayed 6 hours. Luckily we happened to check the email. We logged in and the sun country website said the flight was on time and not delayed. Called customer service and what a terrible customer service experience. They could not confirm either way if it was delayed or not. We arrived at the airport for the 7 am flight just to be safe. The agents at the ticket counter told us the flight was on time so we checked our bags and went thru security only to find out once inside that it was actually delayed 6 hours. Now we were stuck and couldn’t leave. We were stranded for 6 hours when we could have gone back home and waited if they had given us correct information. We live 30 minutes from airport. The delay caused us to lose deposits on scheduled activities because we didn’t arrive on time. I have attempted to contact Sun Country customer service several times and I’m promised a call back but no one ever calls back! Terrible experience. Avoid Sun Country at all costs!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Cancun
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Fly a different airline"

(United States)

Not Verified | Minneapolis to Tampa. Canceled our flight home on a Sunday, zero flights available, scramble to find hotel, had to rent a different car, 6 people unable to work on Monday, Monday: boarded plane noticed the extra heat aboard as we were in Florida. Sat in this junk pile with no AC for 30 minutes then pulled out to the runway area to cook for another 15, once in the air still no AC just what seemed to be hot breath blowing. The one crew said I'll go turn it on, but didn’t really do anything. 0/10. Fly a different airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Tampa
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"This airline lost my bag"

(United States)

Trip Verified | This airline lost my bag. I made a claim at the airport and have not received my bag or a call from the airlines. I cannot get a hold of the airline too. It’s complicated to even find a number for them or find where to email them. When I called they told me the volume of calls was to high and hung up on me. If you fly, carry on your bag!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMyrtle Beach to Seattle via Minneapolis
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service is horrible"

(United States)

Not Verified | Customer service is horrible. We left something on the plane when we got off and they would not let us go get it. Thankfully, someone was willing to help us, but when the stewardess brought back our stuff, they proceeded to chew us out right in front of everyone. Worst flight I have ever had. Their seats are very uncomfortable and the online check in is terrible. There is also no communication if your flight is late. Will never fly with them again!!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Mexico
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no