Sun Country Airlines

✅ Trip Verified | I wanted to share my current experience with you as I board my flight to Cancun MX this morning. I boarded priority and after getting settled there was no traffic and due to how cold the runway was I urgently needed to use the restroom when I walked to the rear of the plane I asked the flight attendant where the restroom was and was responded to with "they weren't working out there?" As if I was an issue and should have used the restroom prior to boarding. As a pregnant woman I was highly offended and she should have been more considerate of people's conditions. I am disgusted with the way I was treated!

✅ Trip Verified | As a travel nurse I fly constantly and never in my life have I had as bad of an experience as I had with Sun Country. When my flight was delayed I attempted to call & was hung up on and told to just go to the desk, so I came to the airport 4 hrs early to resolve my flight that was getting in after my layover flight left, they were unable to resolve, when my second flight was also delayed and I was going to be able to make my second flight because of this I attempted to meet with the desk clerk to ensure my luggage would be diverted. The desk was rude, blew me off & said I didn’t know what I was talking about and refused to check on my luggage status as he said ‘you just don’t know how it works, it will get there’. Upon arriving to my destination my luggage was in fact lost lost and I was left with nothing in a city that’s not my home. Contacting sun country was again met with difficulties and when I did reach someone I was told there’s nothing we can do call back tomorrow. When my luggage was eventually located, they refused to send it to my house as other airlines have done, and I instead had to arrive at the airport and wait for the carousel to get my luggage, I was told to check in at the desk prior and no one was at the desk for 45 mins. As a frequent flyer you’ve lost a customer because I will never be using Sun Country again

✅ Trip Verified | I was flying from MSP to BWI. I had my carry-on and my computer. Sun country agent decided to charge me for my computer 60$. Since I’m traveling, this is a first time I have an issue with my computer. My wife was telling me that this company is the worst in the USA. I realize this in fact.

✅ Trip Verified | We are traveling on four, in which only 3 of luggage, one is a pack back, and two are small carry-on. When we travel from Minneapolis to Las Vegas, we carry the same luggage and were not charged, why do we get charged when we fly back from las Vegas to Minneapolis? When we check in through the desk, the lady didn't inform to use to pay for the carry-on need to pay. This is the worst customer services, money eater airline!

Not Verified | I read a lot of negative reviews about this airlines (lost luggage, rude employees, late or cancelled flights). We flew to Orlando and back this past week. I found the employees very polite and helpful. Our luggage did not get lost. The flight coming back from Orlando was late (30 minutes) due to weather, so that was understandable. My only issues is the width of the seats. I'm a thin woman and I had only about 1.5 inches of seat space on each side. I think any man or people with a few extra pounds on them would be very uncomfortable sitting in such narrow seats.

Not Verified | I would like to give a great review for Alexis Hayes at Sun Country in Minneapolis Airport. First time flying with my service dog, I missed my original flight and she helped us get a new flight, with no issues. Very polite and extremely helpful.

Not Verified | We flew on Sun Country from Minneapolis back to Denver it was one of the funniest flights I have ever been on. Our pilot was very friendly - he was retiring his entire family joined him on his final flight. The seats were very comfortable and our flight departed and arrived on time.

✅ Trip Verified | Poor service. It was freezing, a lot of people complained. Very uncomfortable. Also, The jet way did not work, and this exact problem occurred on the same exact jet way the last time we took this flight about 3weeks earlier.

✅ Trip Verified | Had such high expectations prior to takeoff and 5 minutes in and I knew I would never fly this airline again after 10 years as a customer. Every flight attendant was so rude and outright disrespectful that at first I thought it was a joke. Absolutely appalled by how terrible the staff was. Could not wait to get off that plane. I have never been made to feel so uncomfortable. I never said one word to the staff. If this is how you treat paying customers than you shouldn’t even be in operation. So long Sun Country, see you again never. Also, my seatbelt was completely upside down.

Not Verified | I got to the airport 1 hour and 30 minutes early with only a carry on and they couldn't print out my boarding pass. The employee had to call IT and their supervisor. They finally issued a manual pass 35 minutes before my flight was supposed to depart. Ended up getting all the way through to the plane, being told i would make it, just to get there and be told that no one authorized to hold the plane. I sat there for 15 minutes watching my plane just sit there before starting to move. The employees are no help either. They told me to call customer service and that they've been noted of everything that happened. The service rep told me that the only note was they issued me a manual pass when I got there (a hour and a half early) and that it was my fault that I missed it. Again, they issued me the manual ticket 35 minutes before my flight was supposed to depart. They take absolutely no responsibility and said they don't need to refund the flight or the hotel for the extra night I'd have to stay because i didn't get there 2 hours early. Even the employee who wrote me the manual ticket said none of this was my fault but i could not find him afterwards for him to tell the rep.