Sun Country Airlines

Nice terminal relatively quiet and friendly fast check-in clean leather seats (a bit snug but unless you're in first class what airline isn't?). Inflight HOT sandwiches (and cookie) with leftovers cheerfully handed out by flight attendants. Flight on schedule but equally important to me are the attitude and little things and they were tops. I was very impressed by the honesty and efficiency with which they handled the return of my husband's I-POD (left in the magazine rack at his seat on the plane). I reported it lost from home the next day and within an hour I got a call letting me know they had it and where to pick it up. Great catch by the attendant and great customer service by the office people who were friendly and helpful. The overall appearance is that the people who work for Sun Country are happy to be there. I highly recommend Sun Country Airlines. Keep up the good work.

MSP-Puerto Vallarta. From the moment we checked in at MSP/HHH throughout the flight to PV and returning to MSP a week later we had a great experience with Sun Country Airlines. Flight attendants were consistently friendly on both flights. We have flown Sun Country many many times and will continue to do so! I look forward to our next trip and flying with Sun Country Airlines!

MSP HHH to Las Vegas was perfect - departing and arriving on time. The return flight that was scheduled to arrive at MPLS at 1:00 PM on January 28th; however it 12 hours late arriving at 1:00 AM on the 29th. Fortunately I have family to spend time with away from the airport - some passengers were at the airport 14 hours! I initially arrived at the airport at 6 AM to check my luggage and then returned again 4 hours before actual departure - because it wasn't certain when the plane would arrive from MPLS to unload/reload. What made the passengers most angry and frustrated was the fact there were no SunCountry agents at the desk. The delays were not posted on the electronic posting so no one had a clue what was going on. One passenger finally called Minneapolis Reservations and requested that an agent come to the desk in Las Vegas and update passengers as to what was going on - this didn't happen until 1 hour prior to boarding. Positive side: Attendants were wonderful; food was hot generous and appreciated.

I flew sun country to SAN from MSP and back and found SY to be the perfect airline for me. If they only had a Frequent Flier program and flew to PHL I would fly them all the time. When you check-in at SAN you have to use the DL check-in position and DL gates. You arrive at gate 38 and depart gate 36 in terminal 2. Great Airline!

My husband and I flew Sun Country 12-25-06. Early into the flight an announce-ment was made that there was a CAT loose! We were all asked to look under our seats for the cat. The stewardess and the owner (a young girl) were crawling around in the aisle calling "here kitty". I was very upset as my husband is extremely allergic to cats usually breaking out in hives and having difficulty breathing. The cat was found under his seat but luckily he was in the restroom at the time. I had no idea cats were allowed on the plane! The stewards were quite casual about the whole thing only that "yes cats were allowed but hadt o be kept in their cage/container at all times. My questions -- was the owner fined for letting the thing out ? What steps would have been taken had my husband had an attack? Should the other passengers been notified that a cat would be on board?

Great customer service from the moment you check-in until the time you leave. Flight Attendants are always friendly helpful and smiling. They serve hot sandwiches and cookies on every Flight. Planes are new clean and have leather seats. Wonderful experiences with sending my children as unaccompanied minors as well. The kids were boarded last and walked by the Gate Agents to the Flight Attendants and shown to their seats. The kids thought the Flight Attendants were very nice. When they got on the Flight Attendants introduced themselves helped them with their luggage explained where the restrooms were and got them anything they needed. They were also seated with the other unaccompanied minors; and were able to talk and share coloring books and toys. The were taken off after all the other passengers got off and signed over by the Flight Attendants themselves. Very well done for only $50 each way. Great service at a low cost. Great little airline!

LAX-MSP-LAX. My wife and I were very pleased with our flights. Friendly and helpful crew comfortable 737-800 all-in all found Sun Country better than Northwest for LA-MSP. travel. Only downside is red eye only but will use again.

I just finished my 5th. business trip within 3 months using Sun Country. I fly with a medical Neb for Asthma and every time the bag was pulled for a check "Good going Sun Country" makes the passenger feel safer that they are doing their job. Even with some delays they are far superior to the "other" scheduled airlines I have flown on. A pleasant customer service smile goes a long way. Keep up the good work.

Had to opportunity to fly Sun Country for the first time and was very satisfied with the airline. Sun Country provides audio entertainment with either your own L/R adapter and your headphones or they will provide you one for $1. Some services cost extra but are reasonable. Costs: Can of beer (Miller or Bud) $3 Harder drinks (Like Long Island Ice Tea) $5 Traveler pillow and blanket (Yours to keep) $5. Sun Country is one of the best when it comes to the budget airlines much better then Ted or Air Tran and the service was very friendly. The only problems were the lack of staff at MCO and how the tickets and boarding made you think you were flying Delta. Also the audio entertainment (All 8 channels) repeats every hour. Otherwise the staff helpful and friendly and flight attendants are first rate.

We have had occasion to fly Sun Country three times in the last year to three different destinations and home again. Each time has been a very pleasant experience. We are particularly impressed with the airport personnel at the Humphrey Terminal who are on hand to point us in the right direction and to answer questions always with a friendly attitude. We experienced only one delay -- brought about by weather conditions. Many thanks Sun Country for being there!