Sun Country Airlines

✅ Verified Review | New York JFK to Portland via Minneapolis. I'm a newly disabled 27 year old woman who flew alone with my 12 month old on a last second trip. That had the potential to be a pretty horrible situation, but the crew on all four of my flights during our cross country trip were fantastic. They helped me on and off the plane and gave me advice on how to make the flight easier. They gave me cups and stuff to help keep my son entertained. They even helped me sort out a couple of problems I had at the airport. The flights were on time or early and the pilot kept us up to date on significant landmarks we were passing. I brought my own tablet and phone for offline entertainment, but they did offer a digital system for a small fee. Beverages were free but snacks and food cost money. They did not accept cash, only cards. Overall, I enjoyed my flight, appreciated the flight crew, loved the price, and would certainly book with them again.

✅ Verified Review | Grand Rapids to Gulfport. This is the second time flying Sun Country Airlines and both times with substantial delays. The first time was in January and had a 2.5 hour delay on the tarmac. Now today we are going on 4 hours with only 2 updates. Once on the plane everything is good but the delays are ridiculous! Plan on sitting several extra hours in the airport if you fly Sun Country.

❎ Unverified | Minneapolis to Mexico. The flight was just fine I had no issues with any portion of the flight, but the flight is not the purpose of my review. My daughter left her wallet in the seat pocket and didn't discover it until we were in the hotel. I called a random number I found online (after 10 pm) no one answered, I left no message, about 5 minutes later a guy called me back and I told him what happened. He gave a number to call so I did. Got a message the office was closed (again it's after 10 pm) so I left a voice mail. By 8:30 the next morning I got a call from their staff saying she had the Wallet and we could come and pick it up. I was very impressed with how fast it all happened by just in a panic calling the first number I found online.

✅ Verified Review | Las Vegas to Minneapolis. Buyer beware, if you purchase your ticket through a 3rd party you can only check in at the airport, not online, not even if you call Sun Country Airlines directly. So, then we arive at the the airport to check in 6 hours early only to sit in separate rows, with my son 4 rows back. Then we have to wait outside of the the security check for 3 hours before they will check our bag. Nice "home town" airline. Not again.

✅ Verified Review | Boston to Minneapolis. I thought I should give a review of this airline given the fact that I had not heard of Sun Country Airlines before and was extremely nervous due to the fact that it was not known to many that I had talked to. I had a problem with booking because the customer service agent had not booked my daughter. The moment I talked to them, they were extremely good and also during the trip, the service was awesome. What I enjoyed more was how the pilot kept updating the passengers on the route. They are so friendly and I really enjoyed the trip.

✅ Verified Review | This flight was a Sun Country flight on a plane tagged Transavia flying from Minneapolis, MN to Orlando, FL. The plane was old and the interior seats were uncomfortable. The width of the seat put the arm rest on top of my legs in comfort plus seats! I've never had an arm rest do that. Additionally, the seats reclined into my knees in an upgraded seat. This is not the expected experience with travel and I was badly disappointed. There was no indication at booking that the plane was not the typical Sun Country plane. I'm saddened to review our hometown airline this way.

✅ Verified Review | Minneapolis to Phoenix. I just wanted to give the Sun Country Airlines staff a 5 star review for their handling of my dog flying in cargo. They could not have been nicer every step of the way, for both outward and return flights. If you have any hesitation of taking your pet with you on a vacation, try Sun Country.

✅ Verified Review | New York to Las Vegas via Minneapolis with Sun Country. On arrival in New York I knew it was going to be a good experience just by the smiles from the staff when we checked in. Really friendly staff. Had opted to go for the flight that changed at Minneapolis. All went fine without a hitch. Cabin crew on both flights friendly. Comfortable enough planes. While people need to remember it is a low cost airline I am giving them a 10 because I thought the whole service was outstanding. The staff put themselves out to get me the train info to travel to Minneapolis train station as there was about 6 hour connection.

Our flight from Minneapolis to Seattle was cancelled with no notification given unless you were staring at the boards or had your phone on the website. There were no associates on site and if I hadn't called, I never would have known that they scheduled us on a flight 5 hours later. Then I learned that we had to go back out to the main ticket counter in order to get a new ticket and then back through security. Any other airline would have a staffed desk at the gate and the ability to print tickets. I'm sure TSA just loves that they send people out just to get back in their line. I'd fly Southwest anytime, it worth the layover to avoid this incredibly lacking service and runaround. I don't fault the employees, it's the airline fault that they have zero systems in place for actual customer service.

Flew this airlines from Minneapolis to San Diego in August. The staff at the MSP check in desk were very happy. We got to the gate and boarded in no time. A very smooth and planed process. Once in the air, the flight attendants came around twice during the flight. I just got water but they were selling other snack items and free beverages. Landed on time and got our baggage lickety split.