Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 270 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

Sun Country Airlines customer review

(United States)

Sun Country is the worst nickel and dime airline I've flown in a long time. They charge you for every single bag. Now they won't even allow you to check-in ahead of time at all unless you agree to pay for each seat assignment. Plus they charge more to pay your bag fee at the airport. If you don't pay the fee for a seat assignment you can't purchase the discounted bag fee online. I'd rather pay a little more up front for a respectable airline than get hit with all these petty hidden fees on a ticket that was a little cheaper in the first place.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Sun Country Airlines customer review

(United States)

Wed July 31. Asked for aisle or window. Specifically asked if seat reclined as I was not feeling well. It did not and I could only be moved to middle seat after paying extra $25.00! Not very nice!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Sun Country Airlines customer review

(United Kingdom)

Not the cheapest fare for JFK-MSP-SFO but an interesting alternative the usual mainliners. Checked in online and took advantage of an upgrade to (domestic) first class for $290 mostly because I had to get into SF fast and thought this would make it easier to carry my large suitcase as hand luggage which worked fine although in practise it was a tiny bit too large to fit in the overhead locker but the kind flight attendant was able to stow it in a galley compartment which was helpful. Service inflight was charm personified and was served a very nice open sandwich on a tray with metal cutlery - better than domestic F class on other US carriers. Flights were obviously timed to connect in Minneapolis so 90 mins in the low-cost terminal was painless with excellent view of the busy air traffic out on the runways. Second leg MSP-SFO even more generous food this time a hot meal full of flavour. Slightly different configurations first 737-700 had no divider between F and Y second 737-700 had divider but different seats actually it was an ex-easyJet aircraft and still had the easyJet seat fabric which was a nice reminder of home. Landed on time (1705) and was off the plane quickly and thus made my appointment in the city at 1800 with time to spare (1750). Will definitely fly this charming airline again.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Sun Country Airlines customer review

(United States)

I fly on Sun Country on a somewhat regular basis and try to fly them whenever possible. On my latest flight to San Diego from MSP everything went very smoothly. The staff are very attentive and accommodating. The only things that are less than perfect was the seat condition which was a little worn and the in-flight entertainment is a Digi-Player instead of a seatback screen. Other than that they are my hometown airline.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Sun Country Airlines customer review

(United States)

Round trip from Minneapolis to Puerto Vallarta in February. I had no problems at all. Both flights left on time and arrived early. The crew southbound was friendlier than the one on my return but both were professional. An airline representative did test my carry-on for size by placing it in the "your bag must fit comfortably in this" contraption in PV. After I removed a large novel from an outer pocket it fit comfortably and I did not pay anything additional. I frequently see Sun Country employees look the other way when passengers carry on bags that are far larger than the regulations allow. My hunch is that those same passengers skate the rules so often it feels unfair when someone actually measures their bags. I like this airline and I will certainly fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Sun Country Airlines customer review

(United States)

I flew last July from DFW to MSP. Until now I've never flown First Class but since this airline's FC was fairly affordable I decided to give it a shot. I was very satisfied. I did not experience any problems on my flight. I would do it again. The food was good the seat was plenty big and the flight attendants were friendly.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Sun Country Airlines customer review

(United States)

Flew this past week from JFK to Las Vegas with a connection at MSP. Flights were on time or early and good and uneventful. Flight crews were average. Only free beverages if you wanted to eat you could have purchased pizza for $6.00 a burger for $5.00 or two hot dogs for $4.00. if the seats got any smaller they would have only been able to transport children under 12. I am a 4 ft 11 woman and I felt crammed in the entire time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Sun Country Airlines customer review

(United States)

We were caught in the Sun Country's baggage extortion this last week. We sat with everyone for over an hour waiting for the gate to open. The gate personnel stood there with nothing to do. When they started boarding they seemingly randomly stopped people to measure their bag. Surprise almost none of the bags fit in the bin. Everyone whose bag was measured stated it was a bag that had fit on several flights. Our bag had been on over 20 flights including the flight into Minneapolis. There was no time to deal with it since we were already boarding. At our destination I counted 31 carryon bags in the carousel. I measured the overhead and closed it was 4 inches bigger than the measuring bin. Each bag at the gate was $25 each.
Seat TypeEconomy Class
Value For Money 12345
no
na

Sun Country Airlines customer review

(United States)

Flew once with them to DC had 1.5 hrs wait on a runway in Lansing which was hot muggy and enormously uncomfortable. Not so much as an "I'm sorry". 3 weeks later I flew again to Phoenix and I'm hit with a startling $100 in baggage fees because my 14-inch carry-on I took just 20 days earlier are no longer considered carry-ons by Sun Country. I was charged $30 for requesting 2 of my seat assignments online. Then another $80 to get my family's carry-ons back home again! I saved myself $20 by prepaying for my carry-ons online. I did not request seats online. If I had that would have been yet another $10 or $15 per seat depending on what I chose. $210 later. If my air fare had been really cheap I could perhaps justify some of these fees but my tickets were nothing special. I felt completely gouged on top of really mediocre service. Sun Country used to be my go-to airline but I will never fly this airline again.
Seat TypeEconomy Class
Value For Money 12345
no
na

Sun Country Airlines customer review

(United States)

Flew to Minneapolis from Fort Myers. Flight went smoothly. On return flight during boarding we were informed our pre-paid seats were assigned to someone else. We had received boarding passes at check-in with correct seats on pass but were denied boarding at gate. Seats were booked on 2 weeks before flight. Received new seat assignment at gate. No apologies for Sun Country's error nor have we received a credit for the pre-paid seats that we lost. Very poor customer service.
Seat TypeEconomy Class
Value For Money 12345
no