Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 360 reviews
3/10
No Skytrax Rating
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3/10

"not recommend Sun Country"

(United States)

Trip Verified | Minneapolis to Los Angeles. I would not recommend Sun Country. I have flown with them about 6 times in the last year, and almost every time something has gone wrong. My new, sturdy suitcases got ripped twice in their care. The first time they at least noticed and set it aside in the baggage claim, so that I didn't risk anything falling out and being lost. The second time, however, this was not the case and it came rolling down the baggage claim with it's huge rip, and the entire bottom half of the suitcase fell out when I picked it up. 3 of my flights have been delayed over a half-hour, not due to weather, but due to poor planning of arrivals and other take offs (once according to the captain himself). My worst experience, however, was when my flight was delayed over 2 hours, causing me and 9 other passengers to miss our connecting flight, a flight we all originally had plenty of time to get to without even changing terminals. Sun Country didn't land where it said it would on all of our tickets, and put us in a completely separate terminal with only 5 minutes to de-board the plane, hop on a tram, and get to the next terminal. When we as a group asked what Sun Country could do to help us still get to our final destination, as most of us had rides waiting for us there and it was late at night, they replied there was nothing they could do and there would be no refund for our missed flights because it "wasn't their fault because of the weather," yet other people I knew who flew out the same day from other airlines in the same airport with the same weather conditions made it out on time. For this, I would rate them 1 star for customer service and 1 star for ability of their crew/equipment and the quality of their planes. I have not experienced much better in-flight quality either. Their flights are usually crowded compared to any other major or smaller/local airlines I have flown in. The seats themselves are okay, fairly comfortable, but with no adjustable headrest like most airplanes have now, and with a somewhat difficult seat recliner. The quarters are cramped: smaller than usual aisles and much closer together seats with little legroom. There is also no in-flight entertainment, which is fine by me, but I know many other airlines offer this now. The free drinks are fine, but there's no in-flight free food, and I've had several somewhat grumpy stewards/stewardesses (it's probably not their fault though - these are very uncomfortable conditions to work in, and I'm sure they get many unhappy passengers because of the conditions as well). I would say you get what you pay for, but I've flown Delta for relatively the same price and Spirit for much less, and both were a much superior experience. These other airlines also did not tack on extra fees for choosing my economy seat or for having a carry-on. The only plus to flying Sun Country, in my opinion, is flying into slightly less busy terminals, which is always nice!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinneapolis to Los Angeles
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"this airline was incredible"

(United States)

Tampa to Dallas. Honestly, I saw the inexpensive price and I read the reviews and was hesitant because it didn’t have the best reputation. However, this airline was incredible. Very impressed with the cleanliness, leg room, free drink options, kindness of the staff and more. The downfall is the price for bags, but if you purchase a checked bag before the airport it is a reasonable price. You do not have to purchase a seat, though it seems that way, just hit skip and they’ll book one for you when you get to the airport. Overall, I was very pleased with the results.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Dallas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"less than helpful customer service"

(United States)

Not Verified | Minneapolis to Phoenix. This airline used to be a good reliable carrier. It is no longer worth flying in my opinion. My wife has an upcoming flight originally scheduled as a morning departure, but after two changes is now a late afternoon departure resulting in her losing most of her first day of her trip. The fare was purchased during a sale offering, but after speaking with their less than helpful customer service representative, there is no question that the flight was never really scheduled. Per customer service, there are no gates available to use at the original departure time. If you consider that response, than the original scheduled departure was nothing more than 'bait and switch' to sell unscheduled space. While customer service did offer that a refund was available, and she could reschedule (at a much higher airfare), they also could not guarantee that that fight would depart at the scheduled time. If I could give less than 1 star, I would. Do not fly this airline, especially if you need to be somewhere at a specific time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinneapolis to Phoenix
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never using Sun Country again"

(United States)

Trip Verified | Los Angeles to Minneapolis. My wife and I fly once a year to visit family in Southern California. We have always flown first class Sun Country out of MSP. We've had some complaints over the years but over-looked them due to the value. But this is literally beyond words. We had already purchased our tickets, flew to L.A. and boarded the flight home when we realized the plane back to MSP had no first class seats. Apparently, Sun Country bought some new (to them) aircraft that are all coach seats. We were told by the crew that first class was the first 3 rows (of coach seats) and we got stuck in their “transition” (of phasing out). So the salad, brownie and drink was supposed to be worth the extra 500 bucks we paid for first class! The FA told me to email the CEO and complain. Then hopefully he'll do the right thing and refund some money. So now, I'm supposed to write a letter in the hopes that they'll do the right thing and refund some money? I won't hold my breath. They even told us that they were upgrading people in the airport before boarding to first class and that those customers were upset too. I guess they thought that would make us feel better? I was offered no other solution other than joining their points program to get 50 bucks worth of free points. Never using Sun Country again. Their deceptive practices lost them this formerly loyal customer.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteLos Angeles to Minneapolis
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"a terrible airline"

(United States)

Not Verified | Minneapolis to Boston. Bought e-tickets for a family of 4; had an excellent experience traveling to Boston from MSP but this was with Jet Blue. For some reasons, our return flight was with Sun Country. What a terrible airline! We only had one bag to check in just as we had with JetBlue. They immediately said that we will have to pay for everything we will take with us on the aircraft, except for “something like a purse”. They made us pay for our kids little bags and made sure we understood that we would pay $50 to check both in or $80 if we wanted to take them as carry-ons. Now, I understand that every airline has its own policy re: luggage etc, but the differential pricing is just a ripoff. They never let you know of those restrictions when you purchase the tickets. I hope I never have to fly Sun country again.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Boston
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It was hotter then hell"

(United States)

Trip Verified | Orlando to Minneapolis. Run on the mill room and drink/snack options. It was hotter then hell the first 90 minutes of the flight. I used them for a trip from Jamaica earlier this year and has the same problems but figured things happens but now they’re 0-2. The flight boarded late and they told us we’d be on time once we got in the air. Then they announced we were beginning to land and be on the ground in 30 and it took nearly an hour. Then it took another 30 minutes before they finally started sending bags out.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Minneapolis
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"flight attendants were friendly"

(United States)

Trip Verified | Phoenix to Minneapolis. Both to and from Arizona there were delays because of maintenance issues. We were sent to a different airplane and delayed an hour, both flights. Chose Sun Country because it was the cheapest. Just got unlucky, flight attendants were friendly and smooth flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhoenix to Minneapolis
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Very, very cramped"

(United States)

Trip Verified | Las Vegas to Minneapolis. 2 hour delay with little to no updates from podium staff. Cabin hot, no a/c. Very, very cramped for space. Save your baggage fees and spend the extra money on a better airline. (Delta) they do not charge for carry on luggage and they offer free snacks and free entertainment.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Minneapolis
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not recommend"

(United States)

Not Verified | JFK to Las Vegas via Minneapolis. Sun Country left my luggage somewhere during a recent trip to Vegas. My husband and I had packed in one bag and had no clothing or toiletries. I had to purchase toothpaste, toothbrushes, and contact lens solution and cases, and wash my travel clothes in our hotel tub. Thento top it off, it's one month later and we still have yet to receive any confirmation of our claim, or any response at all from their "service" department. Terrible service. Will not fly again, and do not recommend.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJFK to Las Vegas via Minneapolis
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"had good service, until today"

(United States)

Trip Verified | Portland to Minneapolis. Ive flown with Sun Country multiple times and have had good service, until today. I live in Portland and my mom was visiting but she had to fly home early due to an emergency back home in Minnesota. We purchased her a one way flight last minute, we tried to check her in online but the website kept saying “error, please try again later” so we had to check in at the airport. My mom gets there and the lady at the front desk for Sun Country told her to go check in at the self serve station, she got there and Every other airline except Sun Country had an option to check in. So my mom went to go back to the desk and the lady was gone. It took someone 45 minutes to get back to the desk but of course it was too late and the plane already boarded and shut the cabin. After being on the phone for 52 min and 3 calls later the customer service lady told us the plane had been delayed for another hour and a half but they weren’t going to Print her a boarding pass because she didn’t check in on time. The plane was at the gate and wasn’t going to take off for another hour and a half and they had already deboarded the plane only to reboard in an hour. But they said she still couldn’t have a boarding pass because the delay wasn’t there fault. After making another call to customer service they finally told someone to come down and print her a boarding pass. This all could’ve been avoided if Sun Country could get there act together.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePortland to Minneapolis
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no