Sun Country Airlines

✅ Trip Verified | Boston to Minneapolis. Will never fly again. Was nickeled and dimed throughout the whole process. You think you’re buying an affordable flight, but then they make you pick a seat, then charge you for picking a seat. Then they make you pay $40 for one carry-on bag. Very disappointing. My first time flying Sun Country, and it will certainly be my last.

✅ Trip Verified | Portland to Phoenix. By far the most unsophisticated crew from start to end. Flight change last minute notice, can’t check in online and nobody knows why, after spending 4 hours of our last day of vacation trying to reach the rude people on other end of the line who had not one answer as to why we couldn’t check in. Get to airport to learn our carry ons cost $25 each. Not our problem we got flights booked in third rate airline. Spent all day at airport and nobody was staffed. They don’t care about you or your money.

Not Verified | On the 23rd of November I took a direct flight from SFO to MPS (Flight # SY396). When I arrived to MSP my checked bag was not there. I filed a claim in the office and was told by one of their representatives that it would be on the next flight on the 24th. I called multiple times in the past two weeks and no one has been helpful. I was told by two of your representatives that they would call SFO to see if the bag was still there and that they would call me back. But I never received any updates (November 26th and 29th). Today (12/3) I finally received a call that my bag had made it to MSP. The bag I checked would qualify as a carry on bag but I checked it because Sun Country charges more for a carry on versus a checked bag. In your Customer Service plan it states that, In the event a bag does not arrive on a passenger’s flight, we will make every reasonable effort to locate and return the bag within twenty-four hours and reimburse passengers for reasonable expenses that result due to delay in delivery. Considering that this was a direct flight this should not have been an issue. I would like to know what reimbursements I will be receiving. I have since sent an email about this poor service and haven’t heard back. Extremely disappointing.

✅ Trip Verified | Phoenix to Minneapolis. I hesitantly booked my business flight with Sun Country. Unfortunately, booking with a discount carrier proved my nerves to be correct. The plane coming in was 3hrs late because of loading mail and 1” of snow. We boarded the plane and have been sitting for over 1 hour and the mail being unloaded is still not down and the luggage still has to be or back on! I respectfully say that I will never fly Sun Country. I watched 2 flights to MSP leave that were supposed to be after us. This is crazy. Please help the general public’s frustrations with the issues with this airline.

✅ Trip Verified | Las Vegas to New York via Minneapolis. Worst airline. My plane never left due to airplane issues and they never told us about it till 12pm and those who were going to JFK couldn’t fly till 3-4 days later. Insane, no communication whatsoever. Our flight was suppose to be at 9am.

✅ Trip Verified | Sun Country gate agent at Harlingen TX airport offered us seats nearer front of plane, but didn't print boarding passes with those seat assignments. Sun Country needs to better train their agents to honor their commitments.

Not Verified | Sun Country lost my luggage. Actually they never even put it on the plane in New Orleans - I called the New Orleans airport the day I got home and they said they have never even heard of SunCountry. Finally talked to the airline to find out it was lost, a week later the Minneapolis airport contacted me with my luggage promising to Fed Ex it. Now it's been almost 2 weeks since I've been home! I've talked to three different people at Suncountry and MSP airport- I still don't have my luggage!

✅ Trip Verified | Satisfied but they have much to improve on. I flew between Minneapolis to Orlando on Oct26th and again on Oct 28th in first class. I was surprised I got a 737 that still had first, most have been removed as they are converting to a completely low cost model. The thing to know is that you get what you pay for, flights are crowded because they are somewhat less expensive than others, the planes are older as they always have been with this airline and things just pretty much work. No in-flight entertainment unless you want to pay for it and this is being removed from their planes (my Sun country flight to Cancun did not have it) and they are saddled with some poor management decisions. The planes are older and usually somewhat dirty as they usually have under 15 minutes to turn them around and the ground staff is usually not knowledgeable because the current ownership is contracting for their Gate Agent and counter staff at a competing salary with McDonald's, so they are not the best. On the flip side, you get to where you are going in a seat that is fine with a usually very friendly flight staff and is you are flying out of MSP, flying out of Terminal 2 is a pleasure. Management has a lot of work to do, it has been obvious to me on the six flights that I have taken with them this year, but the flight staff have always been top notch, professional and courteous. Expect that the plane will be older and that the flight crew will be hurried, because they are and there is a good chance your flight will either be delayed for one reason or another or really, really rushed because it was somewhat delayed at the location it came from. If you fly with them knowing that these are the current issues, you'll be fine. Purchase your seat ahead of time, get to the gate early and pay to check your luggage and things will be fine, not great, just fine. I will fly them again and I wish their first class was staying, six wide in a 737 is really too small, but their price is still significantly less than others. Know all of this and you will be fine.

✅ Trip Verified | I had a pleasant flight. Imagine flying before smart phones. No TV, no entertainment. Little leg room. However they offer a complimentary beverage and water after that. The flight attendants were smiling and friendly. The plane ride was smooth and we had little turbulence. If you expect it to be like a larger airline then you will not enjoy the flight, however if you are in need of a flight that’s a decent price to get you to your destination then this is great company. I would certainly fly with Sun Country Airlines again.

✅ Trip Verified | Seattle to New York via Minneapolis. Never seen such a terrible and unfriendly airline. Not to mention that my flight from SEA to MSP had a delay of 1.30h and I missed my connection flight to JFK; Sun Country staff forgot to load my 2 suitcases off the aircraft in MSP and I could pick them up after 2h in their office. I spent the night in a hotel because the next flight to JFK was at 6am the next day. The transportation costs back to the airport the next day were my own responsibility. Last but not least the 6am flight was overbooked and they rebooked me on a Delta flight. I had to check in my bags again and the $170 were my own responsibility again. A “very nice” lady from Sun Country’s costumer service told me “there’s nothing they could refund me for”. Never flying with them again - period.