Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 201 reviews
4/10
No Skytrax Rating
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Sun Country Airlines customer review

12/05. First time we flew Sun Country. Big disappointment. 45 minute delay outbound. 3 hour delay return flight. Captain used intercom to apologize for more then bumpy ride. Seating crammed more than normal coach. Counter clerk auctioning off unused 1st class seats on intercom in waiting area. Should be renamed "Slick" airlines.
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Sun Country Airlines customer review

Minnepaolis to Seattle in December 2005. Direct flights on time friendly service great hot meals and the cheapest flight out there at only $200/ticket.
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Sun Country Airlines customer review

Flew Sun Country from Minneapolis to Las Vegas in October 2005 and it was a great flight both directions. The flights left and arrived right on time. The staff was friendly and the electronic check-in was very convenient. I was very pleased with the meals served on both flights and I would absolutely rate Sun Country much higher in every category than Northwest.
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Sun Country Airlines customer review

I have flown with Sun Country 4 or 5 time in the last year and a half and have found everything to be 100% as promised and expected. My flights could not have been more trouble free and at all times have found the flight attendants to be very helpful and friendly.
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Sun Country Airlines customer review

I have no complaints about the booking the flight or inflight service. I have been using Sun Country for several years during visits to the US. The only difficulty is check in at Delta Terminal at JFK The procedure changes periodically. The lines one is to follow or the exact methodology of check-in are unclear and poorly marked. All in all a minor but annoying complaint.
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Sun Country Airlines customer review

Booked a Sun Country flight for child 13 years of age - which carries an additional charge of $100 ($50 each way) for an unaccompanied minor. Lots of paperwork! List who is picking her up -- they must have a photo ID --- and so on. Flying daughter from Orlando to Minneapolis ... into and out of the Hubert Humphrey terminal. Return flight - was not satisfactory -- and Sun Country does not have signed paper - and daughter notes that no one helped her find seat no one helped with carry on - and they left her to find her way off of the plane - and to her father -- who saw no one in attendance - and Sun Country does not have anything signed saying the designated person picked her up. So why the charge? Thank goodness it was a direct flight - and who monitors these things. What is the airlines responsibility regarding unaccompanied minors? The job was right on the flight out -- but they really blew it on the return flight ... forget about luggage and carry ons -- this was the most precious cargo they had on the plane (to me). Did they fumble the ball? No - worse they didn't even know where the game was being played. And evidently couldn't find the ball if it was sitting right in front of them. Shame on Sun Country.
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Sun Country Airlines customer review

My wife and I flew to Cancun from MSP on April 10th and returned on April 15th 2005. Flight was on time going to and was 20 minutes late on the return trip only because of the back-up in Cancun. This was the first flight for my wife on a commercial arline and I personally do not like to fly but Sun Country changed our views on flying. Staff was very professional and had a smile for you without even trying. My wife really enjoyed her first flight I still do not like to fly but when we take our next vacation guess what Sun Country will be the first choice. We were totally impressed with you! Thank you for helping make our vacation a most memorable one!! Keep up the great effort!
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Sun Country Airlines customer review

I have enjoyed flying Sun Country each time I have flown to Minneapolis.! Flight times are good and rarely delayed service great and the sandwich is a nice touch! I recommend Sun Country highly and only wish they had more flights. Due to the low cost I can travel to visit my grandchildren more often whenever I have a 3 day weekend!
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Sun Country Airlines customer review

I would like to share our opinion on Suncountry's methods of changing flight times. We had booked a flight in early in Sept for travel in Jan from MPS to Cozumel. Times were great - then they changed it on Nov 5 - and now they changed it again. We arrive in Cozumel much later Saturday so we feel SunCountry has cheated us out of 1 vacation day. Also we leave very late the following Saturday. Check out is 12pm and our fight leaves at 8pm so this means we will have pay for 1/2 day stay at the hotel and we will not get into MPS till 1230am Sunday. I don't not think that this is a fair system. We agreed on the time and it worked for our schedules now Suncountry ahs messed things up!! We have never had this happen before!!
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Sun Country Airlines customer review

SFO-MSP-SFO Nov. 18-24. Once again I was pleasantly surprised by the flights. The crews were friendly personable and interested in interaction with passengers. The flight to MSP was on a Transavia 737 with seating pitch designed by Atilla the Hun but I had 3 seats so was able to stretch sideways. I continue to be favorably impressed - especially given the fare.
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