Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 198 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
na

Sun Country Airlines customer review

My husband and I flew Sun Country 12-25-06. Early into the flight an announce-ment was made that there was a CAT loose! We were all asked to look under our seats for the cat. The stewardess and the owner (a young girl) were crawling around in the aisle calling "here kitty". I was very upset as my husband is extremely allergic to cats usually breaking out in hives and having difficulty breathing. The cat was found under his seat but luckily he was in the restroom at the time. I had no idea cats were allowed on the plane! The stewards were quite casual about the whole thing only that "yes cats were allowed but hadt o be kept in their cage/container at all times. My questions -- was the owner fined for letting the thing out ? What steps would have been taken had my husband had an attack? Should the other passengers been notified that a cat would be on board?
no
na

Sun Country Airlines customer review

Great customer service from the moment you check-in until the time you leave. Flight Attendants are always friendly helpful and smiling. They serve hot sandwiches and cookies on every Flight. Planes are new clean and have leather seats. Wonderful experiences with sending my children as unaccompanied minors as well. The kids were boarded last and walked by the Gate Agents to the Flight Attendants and shown to their seats. The kids thought the Flight Attendants were very nice. When they got on the Flight Attendants introduced themselves helped them with their luggage explained where the restrooms were and got them anything they needed. They were also seated with the other unaccompanied minors; and were able to talk and share coloring books and toys. The were taken off after all the other passengers got off and signed over by the Flight Attendants themselves. Very well done for only $50 each way. Great service at a low cost. Great little airline!
no
na

Sun Country Airlines customer review

LAX-MSP-LAX. My wife and I were very pleased with our flights. Friendly and helpful crew comfortable 737-800 all-in all found Sun Country better than Northwest for LA-MSP. travel. Only downside is red eye only but will use again.
no
na

Sun Country Airlines customer review

I just finished my 5th. business trip within 3 months using Sun Country. I fly with a medical Neb for Asthma and every time the bag was pulled for a check "Good going Sun Country" makes the passenger feel safer that they are doing their job. Even with some delays they are far superior to the "other" scheduled airlines I have flown on. A pleasant customer service smile goes a long way. Keep up the good work.
no
na

Sun Country Airlines customer review

Had to opportunity to fly Sun Country for the first time and was very satisfied with the airline. Sun Country provides audio entertainment with either your own L/R adapter and your headphones or they will provide you one for $1. Some services cost extra but are reasonable. Costs: Can of beer (Miller or Bud) $3 Harder drinks (Like Long Island Ice Tea) $5 Traveler pillow and blanket (Yours to keep) $5. Sun Country is one of the best when it comes to the budget airlines much better then Ted or Air Tran and the service was very friendly. The only problems were the lack of staff at MCO and how the tickets and boarding made you think you were flying Delta. Also the audio entertainment (All 8 channels) repeats every hour. Otherwise the staff helpful and friendly and flight attendants are first rate.
no
na

Sun Country Airlines customer review

We have had occasion to fly Sun Country three times in the last year to three different destinations and home again. Each time has been a very pleasant experience. We are particularly impressed with the airport personnel at the Humphrey Terminal who are on hand to point us in the right direction and to answer questions always with a friendly attitude. We experienced only one delay -- brought about by weather conditions. Many thanks Sun Country for being there!
no
na

Sun Country Airlines customer review

SFO-MSP-SFO : a very positive experience. The crew is attentive without being pushy and the value for money is extraordinary. Whenever the seat belt sign comes on there is a booming male recorded voice that makes James Mason's impressions of God seem second class. Since both flights were essentially overnights this could be toned down a bit. Also very few pillows for the flight timings. But these are very minor complaints and I will continue to use them when possible.
no
na

Sun Country Airlines customer review

12/05. First time we flew Sun Country. Big disappointment. 45 minute delay outbound. 3 hour delay return flight. Captain used intercom to apologize for more then bumpy ride. Seating crammed more than normal coach. Counter clerk auctioning off unused 1st class seats on intercom in waiting area. Should be renamed "Slick" airlines.
no
na

Sun Country Airlines customer review

Minnepaolis to Seattle in December 2005. Direct flights on time friendly service great hot meals and the cheapest flight out there at only $200/ticket.
no
na

Sun Country Airlines customer review

Flew Sun Country from Minneapolis to Las Vegas in October 2005 and it was a great flight both directions. The flights left and arrived right on time. The staff was friendly and the electronic check-in was very convenient. I was very pleased with the meals served on both flights and I would absolutely rate Sun Country much higher in every category than Northwest.
no