Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 205 reviews
4/10
No Skytrax Rating
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5/10

Sun Country Airlines customer review

We have flown Sun Country many times. The staff onboard are extremely helpful and polite. We have flown both first-class and coach and have been treated very well in both locations. The onboard food has been very pleasant. We far prefer Sun Country to Northwest which is the "big" local carrier. We have been treated rudely on NW and the service was just not up to the standard that Sun Country has set. We'll continue to fly Sun Country whenever possible. We were a bit nervous after the financial issues of Tom Petters (who ran the parent company that owned quite a bit of the airline) that our flight this spring might be cancelled or affected somehow by the trouble. However as it turned out we were every bit as pleased as always.
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5/10

Sun Country Airlines customer review

Support this MSP based small airline. Although in Chapter 11 they are operating a full timetable.. Their cabin crews even though they are currently only receiving 70% of their pay (due to the problems of parent company) could teach cabin crews of all of the legacy carriers serious lessons in courtesy and pleasantness. Flight crews do their bit keeping flight information flowing from the flight deck. All in all the sort of experience that takes me back some years when the legacy carriers appreciated my business and tried to get me as a regular customer. On my most recent flight we were 25 minutes late leaving arrived 10 minutes late but I was out of the aircraft in my car and away from the terminal within 10 minutes. Their aircraft are modern clean and as comfortable as you get theses days and their fares are very competitive. During a nearly three hour flight the cabin crew came around twice after the normal drinks round to enquire if passengers needed anything. It didn't appear that there was any "hiding in the galley".
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5/10

Sun Country Airlines customer review

MSP-RSW return. Genuine concern and commitment to passenger satisfaction and overall customer service is something unheard of today this airline does it better than most carriers. Comfortable flights left and arrived on time on modern clean Boeing 737-800 with periodic updates from cockpit on flight progress. Well done Sun Country I hope reps from the majors are reading this they ought to take a page or two out this book for a change!
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Sun Country Airlines customer review

Nice terminal relatively quiet and friendly fast check-in clean leather seats (a bit snug but unless you're in first class what airline isn't?). Inflight HOT sandwiches (and cookie) with leftovers cheerfully handed out by flight attendants. Flight on schedule but equally important to me are the attitude and little things and they were tops. I was very impressed by the honesty and efficiency with which they handled the return of my husband's I-POD (left in the magazine rack at his seat on the plane). I reported it lost from home the next day and within an hour I got a call letting me know they had it and where to pick it up. Great catch by the attendant and great customer service by the office people who were friendly and helpful. The overall appearance is that the people who work for Sun Country are happy to be there. I highly recommend Sun Country Airlines. Keep up the good work.
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Sun Country Airlines customer review

MSP-Puerto Vallarta. From the moment we checked in at MSP/HHH throughout the flight to PV and returning to MSP a week later we had a great experience with Sun Country Airlines. Flight attendants were consistently friendly on both flights. We have flown Sun Country many many times and will continue to do so! I look forward to our next trip and flying with Sun Country Airlines!
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Sun Country Airlines customer review

MSP HHH to Las Vegas was perfect - departing and arriving on time. The return flight that was scheduled to arrive at MPLS at 1:00 PM on January 28th; however it 12 hours late arriving at 1:00 AM on the 29th. Fortunately I have family to spend time with away from the airport - some passengers were at the airport 14 hours! I initially arrived at the airport at 6 AM to check my luggage and then returned again 4 hours before actual departure - because it wasn't certain when the plane would arrive from MPLS to unload/reload. What made the passengers most angry and frustrated was the fact there were no SunCountry agents at the desk. The delays were not posted on the electronic posting so no one had a clue what was going on. One passenger finally called Minneapolis Reservations and requested that an agent come to the desk in Las Vegas and update passengers as to what was going on - this didn't happen until 1 hour prior to boarding. Positive side: Attendants were wonderful; food was hot generous and appreciated.
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Sun Country Airlines customer review

I flew sun country to SAN from MSP and back and found SY to be the perfect airline for me. If they only had a Frequent Flier program and flew to PHL I would fly them all the time. When you check-in at SAN you have to use the DL check-in position and DL gates. You arrive at gate 38 and depart gate 36 in terminal 2. Great Airline!
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Sun Country Airlines customer review

My husband and I flew Sun Country 12-25-06. Early into the flight an announce-ment was made that there was a CAT loose! We were all asked to look under our seats for the cat. The stewardess and the owner (a young girl) were crawling around in the aisle calling "here kitty". I was very upset as my husband is extremely allergic to cats usually breaking out in hives and having difficulty breathing. The cat was found under his seat but luckily he was in the restroom at the time. I had no idea cats were allowed on the plane! The stewards were quite casual about the whole thing only that "yes cats were allowed but hadt o be kept in their cage/container at all times. My questions -- was the owner fined for letting the thing out ? What steps would have been taken had my husband had an attack? Should the other passengers been notified that a cat would be on board?
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Sun Country Airlines customer review

Great customer service from the moment you check-in until the time you leave. Flight Attendants are always friendly helpful and smiling. They serve hot sandwiches and cookies on every Flight. Planes are new clean and have leather seats. Wonderful experiences with sending my children as unaccompanied minors as well. The kids were boarded last and walked by the Gate Agents to the Flight Attendants and shown to their seats. The kids thought the Flight Attendants were very nice. When they got on the Flight Attendants introduced themselves helped them with their luggage explained where the restrooms were and got them anything they needed. They were also seated with the other unaccompanied minors; and were able to talk and share coloring books and toys. The were taken off after all the other passengers got off and signed over by the Flight Attendants themselves. Very well done for only $50 each way. Great service at a low cost. Great little airline!
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Sun Country Airlines customer review

LAX-MSP-LAX. My wife and I were very pleased with our flights. Friendly and helpful crew comfortable 737-800 all-in all found Sun Country better than Northwest for LA-MSP. travel. Only downside is red eye only but will use again.
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