Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 232 reviews
4/10
No Skytrax Rating
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10/10

Sun Country Airlines customer review

(United States)

I was impressed with my first trip on Sun Country Airlines. Flights were comfortable and staff pleasant. They even had food for sale at a reasonable price. Best of all when we had equipment problems in Palm Springs they held my connecting flight to Boston so I didn't have to spend the night in Minneapolis!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Sun Country Airlines customer review

(United States)

My wife and I took advantage of the non stop from Punta Cana to Dallas. All was fine however were very surprised when we asked for a blanket and were told there was a $5 charge. We were flying in first class first time I have been asked to pay for a blanket when traveling first class and more specifically first calls international.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Sun Country Airlines customer review

(United States)

Booked a flight on Sun Country for this summer from MI to Phoenix and rec'd a call recently that they have decided to cancel all flights to Phoenix for the month of July and that I could book another flight for June. Booking a flight in June does me no good since I don't leave on my trip until July. Absolutely ridiculous. They did not offer any compensation or try to book me on another airline for just up and cancelling the flight. I will not recommend Sun country to any of my family or friends.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Sun Country Airlines customer review

(United States)

I flew 1st class to MN from Phoenix AZ on 17th April. I thought due to the upcoming holiday that it might be might be hard for the stewardess to take care of all our needs. One lady in particular was wonderful during the flight. The flight was fast. I was given access to movies music games etc. My family was very impressed with this airline and its staff.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Sun Country Airlines customer review

(Canada)

We flew Sun Country MSP-LAS and return in April 2014. Check in was easy and fast flight service was great. We booked an extra seat so we had a lot of room. For $100 each way could not beat the service. No incidents with flight. delayed maybe 15 minutes on way back due to late take off from Vegas. Other wise this is a decent airline with great price. I would most definitely recommend this airline to family and friends.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Sun Country Airlines customer review

(United States)

I booked our flights with them 2.5 months in advance Sun Country calls 6 weeks before the flight saying the flight is cancelled. No assistance from Sun Country at all for a new flight to match my schedule that I need. Sun Country's option - like the new flights we are offering or too bad. I then had to waste another hour searching for new flights at more cost.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Sun Country Airlines customer review

(United States)

Feb 19 Flight 265. Feb 24 Flight 268. Cheery forward-thinking staff made this an airline we will book again. All communicated their personal investment in the success of the company / recognition that customer service is directly related! Good legroom in economy class great price direct non-stop flight between Michigan and DC.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Sun Country Airlines customer review

(Singapore)

SFO-MSP and MSP-SFO and it was extremely good value for money. The price I paid for the flight was unbeatable at just a little over 100USD one way. It is the best budget airline I have flown. Check in staff in SFO weren't too friendly but got the job done. Flight attendants from SFO to MSP was so so did minimum of what they needed to do and left us alone. Considering it is a budget airline they do a drinks service. What impressed me was the number of check in counters that were opened when flying from MSP to SFO. They had 15 counters all manned. Lady at check in counter was very friendly. Got us through in no time. Flight attendants were wonderful. Made sure we had our drinks and comfortable. Provided useful travel information on California.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Sun Country Airlines customer review

(United States)

2/24/14 Boston to Minneapolis Flight # 252. Minn to Vegas Flight #107 Vegas to Minn 2/28/14 flight #102 Minn to Boston flight #253. Service was great. Had 2 friends that needed wheelchairs and never wanted for one. I would recommend. We even had a man that waited with us in Boston for our ride home that was a little late.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Sun Country Airlines customer review

(United States)

I flew from Seattle to Minneapolis to Chicago Midway this past December. All flights were late no announcements were made until 15 minutes before departure time. Leaving Midway we were told 15 minutes before the flight that they were waiting for the plane to land. 5 minutes later they told us that after circling the airport for 45 minutes the plane was turned away by Air Traffic Control due to bad weather. We were forced to stay another night in Chicago at our own expense. While we were waiting in line to get re-booked for the next flight Frontier landed and disembarked at the gate next to us. We asked why other airlines were still operating and the gate crew were very rude. I will never fly Sun Country again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no