Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 199 reviews
4/10
No Skytrax Rating
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9/10

Sun Country Airlines customer review

(United Kingdom)

JFK-MSP-LAX very impressed. Both flights on time and complimentary hot dog and two free beverages served. Staff polite and friendly. On the second leg I was surprised that the seats were the same grey and orange material as easyjet. Fortunately they've added more legroom!
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Sun Country Airlines customer review

(United States)

If you want something cheap and don't mind having constant delays or+ not being informed about them until the last minute then Sun Country is the airline for you! I've had several flights with them and it's been delayed countless of times. I fly enough to know that delays are inevitable and I do not blame them for this. However the problem is the lack of communication in their part to inform passengers about these delays. With any other airline if there is a delay all I have to do is wait a bit later in my home or office before heading out to the airport. But do not expect the same from them. Passengers find out about about these delays 30 minutes before the flight is supposed to board. The reason I am writing this unfavorable review is because every time the plane had never left Atlanta and/or another location that is literally 3-4 hours away. That means that while the plane has been sitting somewhere for 2 hours we are told about it 1 hour later and according to them it is only delayed for an hour - which I'll find out later on when they announce another flight delay. I will be paying a couple bucks more from now on to fly with a more professional airline.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Sun Country Airlines customer review

(United Kingdom)

Flew from San Francisco to London very good flight with no problem. Even arrived early into London. Even though our seats were not together they were happy for us to move and sit together.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Sun Country Airlines customer review

(United States)

Flew Minneapolis to San Fran. Issues included being unable to check-in online the breakfast sandwich we received was awful. We were targeted by the gate agent who said our carry-on bags were too large. Regardless they made us check-in one of our carry-ons even though there was plenty of overhead room onboard and we could have fit the bag. They have lost my business. I will not take this airline again.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Sun Country Airlines customer review

(United States)

Red Eye from SFO to Boston. Arrived 15 hrs late due to mechanical issues that forced us to land in Wyoming on the way from SFO. We were taken off the plane but were not kept well informed customer service did not know what was going on. At one point the TSA agent needed to make an announcement for the pilot and crew while in Wyoming. All in all I was not very satisfied with my trip.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Sun Country Airlines customer review

(United Kingdom)

Just did the return London-Minneapolis/St.Paul flight. Excellent on the ground and in air service on both the outbound and return leg. Technical stop in Gander both directions was excellent-no need to take passport/boarding card - it's simply in and out or you can stay on board if you prefer. Gander had a duty free/gift store and a cafe open for us arriving there's also a smoker's lounge if you need it. Hot meal and light meal service were excellent and free. The rentable digiEplayer service excellent and good value for the $6 you pay. Plenty of legroom and comfortable. The flight attendants were exceptional and very attentive. My reservations about crossing the Atlantic on a B737 are gone. Ground staff did not charge me for an aisle seat or my luggage being slightly over limit either. Flight was on time both directions and Minneapolis/St.Paul Terminal 2 is an excellent facility.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Sun Country Airlines customer review

(United States)

Just completed the first half of a RT Seattle-Boston flight. On time arrival courteous crew and free hot dogs and drink refills were all appreciated. Plus it was the least expensive flight available and the route thru Minn/St Paul is more direct than any other one-stop flyer.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Sun Country Airlines customer review

(United States)

SEA-BOS round-trip flight one stop in MSP both times. I was seated in a 737-800 with no seat changes. The crew came around 5-6 times on the flight from MSP-SEA when it was only a 5hr flight. On every trip the plane was early to arrive by 10-15 mins. I was very impressed that every plane was on time for take off and arrival. Many people complain about the $25 checking fee for bags and I have to say that every airline has a checking fee whether hidden in the ticket price or not. I was very glad that Sun Country is a smaller airline because the flights weren't incredibly crowded. I witnessed a heavier man asking for a seat change due to increase his comfort and the attendants gladly moved him to a different seat on the plane. On my flight from BOS-MSP there was an incident where they double booked 2 seats but otherwise it was pretty smooth.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Sun Country Airlines customer review

(United States)

Minneapolis to Las Vegas. When checking in on-line be aware of the fees tacked on if you want to sit next to your spouse or traveling companion. You can possibly avoid this if you go to the ticketing booth. Boarding procedure at Minneapolis is time consuming. After calling for first class medical family and no carry on the rest of the plane boards similar to cattle being driven into a chute. Las Vegas boards their planes back to front (first-class medical family and no carry - on go first in that order) and because of this procedure we enjoyed 15 minutes ahead of published flight time. The staff were fantastic. Excellent service is what sets this airline apart from all the other airlines in Minneapolis. This company has sadly fallen in line with other airlines with regards to pricing and to the bottom line of running an airline. After sending two e-mails and talking to a customer representative who seemed indifferent to the entire process can honestly say that we will not fly with this airline in the future.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Sun Country Airlines customer review

(United States)

MSP-LAS ten times in the past five years. Every flight has been great staff friendly and efficient. I don't care for the checked baggage fees but that's unfortunately become the norm for just about every airline and I do miss the free cheeseburgers but we've still been very happy with their service and planes.
Seat TypeEconomy Class
Value For Money 12345
yes