✅ Verified Review
| Las Vegas to New York via Minneapolis. While this review occured during a serious attack that closed down the airport. And I understand that there will be some stress to a company that has to deal with a closed down airport. I am commenting on the service I recieved from every level of their support staff. We waited around for 5 hours, and they didn't have any answers, completely understandable, out of their control and forgivable. Canceling a flight in this situation is forgivable. What is not forgivable is, being left on hold for an hour waiting to talk to "reservations", only to be told that the next available flight is available two nights later. When I asked to be put on another airline in their IROP group, she hung up on me. I then talked to their ground support staff, which told lies about their being mystical support staff on another level of the airport, which none of the fellow passengers had seen. So after wasting an hour trying to find imaginary support staff, I talk to their manager who reiterated that all she could do is refund, or put me on a stand by list for the next flight, with no connector lined up. So I asked for a refund. I suggest you skip the big run around, and take your money elsewhere, you're probably going to end up at the destination. I recommend Sun Country get a coherent support staff who are on the same page, and plan for emergencies. It's inexcusable to only offer to sit someone on a plane two nights later, when there are half full planes going to the destination which you use in other situations. Because of them I'm $200 out of pocket.