✅ Trip Verified
| I booked a flight with Sriwijaya for a 10.30am departure from Jakarta to Pontianak. I turn up at the airport at 9am, check in and then hang around. Then I notice that the flight is not actually due to depart until 11am. It was always an 11am departure and their website had got it wrong when it stated 10.30. But leaving at 11 would still get me Pontianak at 12.25. A bit tight for my meeting, but doable. So while I waited, I checked out some stats for the flight I was about to take. Over the last ten days, almost every flight was delayed. Sometimes by up to two hours. This concerned me and so I checked the whereabouts of the incoming flight. It was presently flying from Malang to Jakarta. And it was on time. So no delays. And then it lands and I’m very happy. So I wait and wait and there are lots of announcements in Indonesian (I’m a Brit) which I couldn’t understand. But I could tell my fellow passengers were a bit annoyed and so I went up to the desk. ‘I’m sorry, sir,’ said the young lady. ‘Two hour delay.’ ‘Why?’ ‘Operational reason.’ So that was that. Meeting cancelled and I didn’t bother taking the flight. When I went back to get a refund for their misery making, I received the final sting on Sriwijaya Air’s tail: instead of a full refund of 1.4 million rupiah, they gave me 541,00. Lesson learned: I should have flown Garuda rather than chancing it with these jokers. Never again.