Sriwijaya Air

✅ Trip Verified | I booked a flight with NAM (sriwjaya air group) flight IN-281 expecting a smooth journey, but instead, I got a disaster from start to finish. NAM canceled my flight and dumped me on Sriwijaya Air. Sriwijaya Air's flight SJ-9281 was supposed to leave at 17:45. It didn't. It got pushed back to midnight, leaving us stranded at a closed Denpasar Airport with no food or drink options. Adding insult to injury, they moved the gate last minute just to mess with us more. Did they apologize? Offer compensation? Nope. The ground staff were okay, but they could only do so much with an airline that clearly doesn't give a damn about its passengers. There were no rescheduling options, and refunds are supposed to take 90 days. When we finally got on the plane, it was like stepping into a time machine—straight to an aircraft museum. The seats were just okay, but there was no in-flight entertainment. Snacks were there, but they didn't make up for the overall misery. We landed at 01:30AM Jakarta time in a remote parking spot. Then, in drizzling rain, we had to deplane using stairs without umbrellas and walk to the arrival terminal. I'd recommend to avoid NAM and Sriwijaya Air like the plague. The constant delays, lack of communication, ancient planes, and utter disregard for passenger comfort make these airlines a complete joke. Do yourself a favor and fly with another airline.

✅ Trip Verified | I booked a flight and one day before they cancelled the flight. I went to several offices of Sriwijaya but they told I have to go to the booking intermediate. They tell me that the company did not refund it. It was 4 months ago and I still don’t have my money back. Never book a ticket with them, they take your money and never do any refunds.

Not Verified | We have taken two legged flight with this airline and first one departed with 1h delay and second leg is first postponed by one hour and then by two hour delay. Second leg was delayed by 3h in total so we missed the connection boat. No customer support, no explanation.

✅ Trip Verified | I wanted to alert other users of our bad experience with this company. In the absence of 15 days to fly, they have canceled the flight that we had reserved due to operational changes and we found all kinds of problems for the refund of the money that the tickets cost us. We have offered to be put on another airline but they tell us that they cannot do that. The response by mail is always through pre-written without giving a solution or refund. As we have been informed, this airline is canceling multiple flights, generating this problem for customers.

✅ Trip Verified | Absolute disaster. First after buying e-ticket I didnt received any confirmation or e-ticket. After few emails they send me my ticket. On the airport when my luggage was on the way to airplane some woman behind counter told her colleague that we can not fly to Sorong. No closer explanation and send us away. We came to Sriwinaya office on the airport. Again no closer explanation. She just showed me picture in her phone in Indonesian language. When I translated it by my self I found out Sorong airport is closed. They asked me if I want refund but when I told them: Ok make a refund she told me oh sorry I dont know how. You have to send email. So I send email but answer was "You have to call us if you want cancel flight. So I called them 5 times. In last call they told me there will be 30 USD fee for transaction and also 15% fee for cancellation. Transaction time is 2-3 months. So I asked for some credit or maybe change date of flights but there is no other option. 15% fee and 30 USD fee is only option. For me this company is total joke.

✅ Trip Verified | Sorong to Ambon. I bought a flight 2 months before the departure date, and they cancelled it just one week before, with just a simple email : your flight is cancelled. 2 weeks after, no news, no refund, nothing. In conclusion Sriwijaya just don't care, they take your money and keep it.

Not Verified | Siborong-Borong to Jakarta. Hotline of this one is almost impossible to reach. for 25 kg extra luggage from DTB airport to Jakarta they want 3.1 million IDR extra - more than for the original flight. if I prepay. I don't want to know how much it is when I am paying at the airport .. already cancelled the second flight with them and booked a flight with AirAsia. This was cheaper than to pay extra luggage. Stay away from this airline or just travel with max 15 kg checked-in luggage. We are doing 12 months world trip so not possible for us.

✅ Trip Verified | We can’t believe that they have canceled the 2 trips we had with them. First to go to Borneo to Sorong and then to go from Sorong a Denpasar. They owe us more than 800€. They say they can pay up to 3 months later. But as today (2 weeks after the cancelation) they haven’t answered our request for a refund. They only want to refund one flight without the connecting ones.

✅ Trip Verified |   Sorong to Jayapura. Flight left almost on time. Aircraft clean and comfortable with friendly crew and many empty seats at the back. Inflight meal only a cup of water and a little breadroll.

✅ Trip Verified | Manado to Sorong. Flight left about 20 mins late. Seats were comfortable, with entire empty rows at the back. A very basic breakfast of water and a spongy bread roll served.