SriLankan Airlines

DOH-CMB-MAA. Departure from Doha delayed 15 minutes it was an A330-200 (4R-ALH). No in-flight entertainment for economy class only business class had a working entertainment system. Food served on time because I was seated in the 7th or 8th row but they took more than 1 hour to collect the plates. Seats were rock hard only leg room was satisfactory landing at CMB was 5 minutes early. CMB-MAA was delayed by almost 70 minutes. Aircraft was an A320 again no in-flight entertainment seats were rock hard. Would not recommend.

The seats were broken leaving you sitting in the most awkward and uncomfortable position the seats were mismatched in fabric that was well past its sell by date so obviously seats had been poorly replaced. The in flight entertainment didn't work. Consequently it was the longest 10 hours flight of my life. The check in at Heathrow was a nightmare a 'trainee' had to consult his notes after I had asked him why I had only been issued with one boarding pass and I was transiting on to Male. My reserved seat was not available although I had confirmation email.

Have flown the DXB-CMB route twice with them. Had the older BMI flat beds on the outbound sector and inbound had the even older cradle seats. Once the new flat beds are introduced on all flights seating comfort should be great better than Emirates which aren't fully flat. Service and food in business is outstanding. Staff were always pleasant and accommodating. Champagne served is a little poor though. Keep in mind they are switching to A320's on certain days and I wouldn't fly on those given the limited seat comfort.

Seats are fairly comfortable. Not bad though. The food is pretty good too. The staff are incredibly hospitable and kind. They have good service. I also love how they gave you hot towels in economy class! not only that but they had frequent drinks and kept you refreshed. Entertainment was really good to. It had a remote which was good. The cabin was clean and passenger friendly. They did lose my luggage twice however during the transit but the plane experience was overall good.

DXB-CMB-KUL-CMB-DXB. First leg 1.5 hours delayed. We boarded on time but it was delayed 1.5 hours at the airport. We arrived in CMB at almost 7 am thinking that everything would be on time for the second leg to KUL for 8.40 am it was delayed till 10.45 but boarding started by 11.00. Return flight from KUL to CMB was delayed as well. Onboard food serving was done randomly. Not in order. Since it was already delayed we all boarded at the same time and not by zones. Our original seat was not given on our return.

LHR-CMB-LHR. Flight out was one hour late due to slow baggage loading. The cabin crew quickly served a round of drinks an average meal with no drinks and got the cabin in sleep mode. This went on for over 5 hours during with no drink round was made. The outdated entertainment system worked but the screen and controller were in very poor condition. My main complaint is reserved for the quality of the seats I have been so uncomfortable before and had to collect spare cushions to pad out the seat. The return was much a repeat story one client had to request water to take medicine from the same attendant three times. The screen on the entertainment system at my seat did not work and when I reported it the only interest was to note the sound worked. The most efficient part of this organization is its website.

LHR-CMB-LHR in economy. Took advantage of 'Manage my booking' and 'Check in Online' on website which made things easier at the airport. However requested seat on outbound leg was changed without explanation. A330 both ways generally clean and tidy except for dirty marks on and around video screens. Despite being 'new' seats with lumbar support they are rock hard and I squirmed around continuously but never really get comfortable. Range of movies and music was good for economy although not AVOD. IFE system was a bit 'dicky' with handset showing signs of wear and tear on outbound but fine on return. Food drink and general cabin service super which mitigated other shortcomings. I would use this airline again - hope they can do something about the seats!

Male via Colombo (where we changed plane) to Frankfurt. We had two quite old planes with extremely little legroom. Furthermore the onboard entertainment didn't work at all. On the second flight (CMB-FRA) even the reading lights didn't work. As it was very uncomfortable and we couldn't really sleep we also weren't able to read or watch a movie - 10hrs can be quite long. Also online check-in didn't work it told us our booking can't be found. Compared to any other Asian airlines this was very disappointing and we definitely won't be flying Sri Lankan again.

CMB-LHR early afternoon departure. Fast check-in and on time departure. Fantastic cabin crew and service with a smile. Food very good frequent drinks service. IFE worked but not AVOD which is a let down. Call buttons answered promptly. Early arrival into LHR. Overall an excellent flight really because of excellent crew but need to invest in IFE with AVOD.

CMB-BKK-CMB. Extremely uncomfortable seats. They are lumpy and hard. Can barely sleep. Old aircraft. The staff are not that friendly. The food is warm but not excellent. Check-in was slow in Colombo. I'd call it 'cattle class' rather than economy class.