SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 544 reviews
6/10
3 star Skytrax Rating
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2/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB-LHR. I was shocked by the state of the A340. Food was poor and onboard entertainment also poor. No effort what so ever to make the passengers trip memorable.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

SriLankan Airlines customer review

(India)

BOM-CMB-MAA. Outgoing flight 0325 departure too sleepy to care. Hard seats on A320. Return long check in queue - 1 hour to get to the desk. Onboard hard thin seats on the A340. Possibly the worst breakfast onboard - 2 spoons of watery lentils 2 small stale loaves of bread and a tetrapak of mango juice. Enjoyed the tea - can't go wrong with that Otherwise unremarkable.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB-LHR economy class. Honeymoon holiday wanted to fly direct and Sri Lankan Airlines is the only carrier to fly direct from the UK. Customer service terrible no way of communicating with UK SriLankan Airlines by email. Outward a rugby scrum at the gate food ok entertainment system rubbish - kept freezing seats uncomfortable. Plane on time. Return flight ground staff better food below average seat broken and wouldn't stay upright - staff didn't seem interested when I reported it entertainment system didn't work at all this time. Have complained to the airline but yet to get a response 2 weeks on! Not a good start or end to our honeymoon.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

SriLankan Airlines customer review

(United Kingdom)

My wife bought a ticket from Goa to London via Coloumbo. The outward bound was fine. When she tried to change the return trip she was informed that the Goa leg was no longer being run and she could change it to Chennai and they would arrange an internal flight for her to Goa. This was very good service. However due to luggage etc she decided to cancel the return leg and book another airline. SriLankan Airlines agreed that she would get a full refund. 9 months later and many many emails between her the issuing agent and Sri Lankan Airlines including a visit to Sri Lankan head office and there has been no refund. I can only assume that SriLankan Airlines do not honour there promises and refunds are not issued!
Seat TypeEconomy Class
Value For Money 12345
no