SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 655 reviews
6/10
3 star Skytrax Rating
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3/10

SriLankan Airlines customer review

(Norway)

Direct flights from London and Frankfurt are convenient. But I was very disappointed to see that the maintenance of the cabins are not up to date. My fellow traveller had to sit on a seat in which the springs were coming off. The flight was full but if Sri Lanka wants tourists they have to cater to the comfort of the passengers. One of the bathrooms smelt before takeoff from London and same from Colombo. I have commented that I do not recommend but if measures are taken to improve the comfort in the cabins specially in long distance flights I would definitely recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

SriLankan Airlines customer review

(United Kingdom)

Return Heathrow Colombo. The planes are very shabby seats dirty and old. The IFE was broken on both legs on my wife's seat when mine worked it kept cutting out and losing the sound the standard of films was terrible 4 very low budget films. Staff really didn't seem interested in their jobs not friendly did the bare minimum. Food just about acceptable better than a 12 hour fast. Booked with them as it was the only direct flight I could find and so thought this would be a better experience than having to take a connecting flight I was wrong.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB-LHR. Outbound check in smooth flight delayed 5 hours onboard dated and IFE was faulty to point of annoying and not using. Return leg arrived at airport at 10pm to find flight delayed 6 hours check in bordering a comedy sketch. In flight slightly better than first leg. When going on a 11 hour flight last thing you need is to get to airport both time for lengthy delays. Loved our holiday in Sri Lanka but shall return with a different airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

SriLankan Airlines customer review

(United Kingdom)

Return between CDG (Paris) and Colombo on 14 December 2012 and 30 December 2012. Check-in in Paris was easy and smooth although the lounge was small we still were served champagne! Onboard - smiles from the cabin staff who were excellent and could not do enough for us although my inflight entertainment did not work. This was not a problem as I used my IPad. Return flight to CDG was on a more modern plane and again the staff were brilliant! Food cannot be faulted and the inflight screens were large and easy to use. Would recommend this airline!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Kingdom)

30 Dec MAA-CMB-LHR. A330 on MAA-CMB and A340 on CMB-LHR- both flights comfortable. Christmas decorations in-flight was nice. Food tasty and plentiful. IFE needs upgrading on older 340s. FA's were courteous and smiling. Collection of food trays delayed before landing at LHR. Landing cards were not supplied earlier flights they were supplied. Would have saved me time in immigration queue at LHR. Otherwise a nice flight and I am flying again in 2 weeks time with SriLankan.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

SriLankan Airlines customer review

(United Kingdom)

LHR-CMB. Check in smooth and flight on time. The plane looked old and dirty and in need of an upgrade the seat's fabric torn and an old entertainment system. Food was great some of the best I have tasted on a plane! Restricted choice of IFE and what was on the magazine wasn't available to watch and sometimes the screen would randomly shut down and turn on disrupting what I was watching. Staff were OK but seemed to be tired with their job. Regret paying that much money for a disappointing flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

SriLankan Airlines customer review

(India)

BLR-CMB on A320. The fares are low sometimes they serve free food some inflight entertainment is there. Planes clean and comfortable staff friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

SriLankan Airlines customer review

(Italy)

FCO-CMB and CMB-FCO. I didn't understand why in the middle of night flight I was awakened (like all other passengers) to eat the second meal 3 hours and 45 minutes before landing while all the passenger resting and sleeping. After that they started selling duty-free items and only 1 hour and 45 minutes before landing they switched off the lights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

SriLankan Airlines customer review

(United Kingdom)

Flew London-Colombo-Kochi. Check-in was straightforward staff were ok onboard not great but certainly much more courteous than other carriers! Unfortunately the flight was a let down. The plane really needs updating. The overhead CRT screen rattled above us for the whole 10 hour flight. The entertainment system was archaic. The headphone jack for the entertainment system doesn't allow you to use your own headphones the audio didn't work anyway so no entertainment on a 10 hour flight. The food was ok. They didn't have landing cards - luckily I was in transit. But the deal breaker for me is the reliability of this airline granted my flight was only an hour late but my wife's flight is 5 hours late today. This is my first flight with Sri Lankan airlines but I will in future try to avoid it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

SriLankan Airlines customer review

(Malaysia)

KUL-CMB-DOH and back. I was impressed with the service upgraded A340s KUL-CMB really good. A330 from CMB-DOH and back not as good but compensated by onboard service. A330 needs a real upgrade. Meals a touch disappointing in the CMB-DOH leg of the flight. Price is extremely cheap compared with direct flights from KLIA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes