SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 655 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
6/10

SriLankan Airlines customer review

(United Kingdom)

LHR to Colombo return. A340 on outward flight - cabin felt cramped compared. Clearly a fairly old aircraft that was showing its age in the cabin and lavatories. No soap in the lavatory and when I asked for some the response was rather surly! Same can be said of the general attitude of the flight attendants on this leg. In general the in-flight service was slow and not particularly friendly. Inflight entertainment is on a loop and several large old style TVs complimented the seat back screens. Return leg on an A330 which felt more spacious although seat pitch was the same I believe. Service a little less surly than the outward leg. Good briefing from Captain - clear and informative which makes a change. New choice of movies from outward flight - very limited selection though and nothing that appealed to me but this is of course a highly subjective area. Tried to buy duty free - again it was possible but I the surly attitude prevailed and I was treated very much as if I was making an out of the ordinary request! Overall surly cabin crew on both legs and flights were OK but nothing really stands out - a little bit of effort from the cabin crew and some updating of the aircraft and they would be in a much better position.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

SriLankan Airlines customer review

(United Arab Emirates)

AUH-CMB on a reward ticket and was impressed with the service. Dedicated generic fast track check in and security area in Abu Dhabi worked very well and check in to lounge took less than 5 minutes. A320 is just over a year old unfortunately the interior is already showing its age. The leather on the seats was dirty and I used my hot towel to clean grime off the arms of the seat. Friendly welcome by crew and great service with drinks being filled up regularly. This A320 flight leaves AUH at 2230 and therefore most people want to sleep. Dinner service a little slow and when the main courses did come mine was stone cold. Unfortunately my first choice wasn't available the passenger across the aisle got the last one. Dedicated J class bus in Colombo to main terminal. Return journey J class passengers can avail of the silk route lounge where you are checked in by an agent while seated brought through a dedicated security kiosk in the lounge and escorted to the Serendib lounge airside. Service on the return was friendly the dinner was delicious. UL are not a premier carrier but do an excellent service at a much cheaper rate would most definitely be happy to recommend them and fly with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(Germany)

Return flight FRA-CMB-BKK-CMB-FRA in Business. Booking process very smooth online was looking forward to their new business class at least on part of flights but all 4 flights were in the old business class. Nevertheless it was a surprisingly good experience. Priority check-in/priority lane on security check and boarding worked well on all 4 flights warm greeting from crew all flights were on schedule. In FRA they use the One World lounge in Terminal 2 ok but nothing special. Serendib lounge in CMB is easy to find (small airport) and only a few steps from/to the gate what is very convenient compared to some other airports. Not the newest but excellent food service drink selection and Internet access working well. Lounge in BKK on flight back was ok but again nothing special. Flight experience basically the same on all 4 flights older business seats that do not recline flat but are still very comfortable. Inflight entertainment is outdated. What makes the difference is the friendliness of the cabin crew. Food and drinks were very good as well. The downgrade is due to the old seating and no IFE although that was not bothering my very good experience flying with them but for others it might be an issue. Highly recommended will fly with them again on next occasion.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Kingdom)

Heathrow to Colombo (UL504) and return (UL503). Business class on outward leg to take advantage of the flat bed on an overnight flight (7 rows with 2-2-2 configuration i.e. 42 seats all of which were occupied). Tried repeatedly to check in online but got an automated message that this was not possible. BA desk at Manchester confirmed they could not through check pax or luggage. Although the check in with Sri Lankan at HRW was smooth the baggage collection on arrival from Manchester transfer between terminals and so called ‘fast-track’ security was a nightmare taking almost 3 hours. Lounge in LHR Terminal 4 (shared with Gulf Air) was one of the best we have used – spacious and relaxing environment. Boarding was a bit chaotic. Families with children called first no preference given to business class. Onboard service and environment was similar to typical business/club class with many other airlines with the exception of the entertainment system (very limited selection not easy to use poor quality sound). Crew very attentive drinks served frequently good choice of western and Sri Lankan meals for dinner and breakfast. Flat bed was very comfortable. Good Bulgari amenity kit. Returned in economy class (2-4-2 configuration). No queue for check in at Colombo and were allocated requested seats. Surprised that we were automatically through checked to Manchester even though we were overnighting at HRW. CMB airport was a reasonable size with a good selection of shops. Airport has a limited number of toilets and these can be very busy at certain times. Clear boarding announcements. Good welcome and attentiveness from crew. No amenity kit despite this being a 12 hour flight. Seat pitch and width is not significantly better or worse than many scheduled economy seats. There was no foot rest. Overall there are issues because the planes are dated but otherwise the cost of business and economy class service represents good value compared with other airlines. Would definitely choose Sri Lankan again for a direct flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

SriLankan Airlines customer review

(Kuwait)

Flew from Kuwait - Colombo round-trip. Business class cabin very comfortable and seats recline to 180 degrees making it a comfortable fully-flat bed. Cabin crew very attentive and professional. My dinning experience was very good. Would defenitly recommend this airline and can't wait to fly with them again soon.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

SriLankan Airlines customer review

(France)

Paris to Malé via Colombo and had a very mixed experience. We had latest A330 aircraft's on our way to Malé with new seats. These seats are very good plenty of storage space fully flat and very comfortable. Only one minus - remote control did not work so I had to touch the screen to navigate through entertainment system. Very good meals (especially Sri Lankan options) and very pleasant service. On the way back to Paris got older A330 with old seats which is different story. Difficult to find really comfortable position to sleep which is important on an 11-hours night flight. Main remark on both long-haul legs is the fact that they serve breakfast very early almost two hours before landing around 3.30am. So if you want to sleep - let attendants know! Sindbad lounge in Colombo is medium size but toilets are very small and busy. All in all - not so bad (except old seats on way to Paris) especially known the price which is as twice as cheap compared to Etihad or Emirates.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(United States)

I had the connection from Heathrow to Colombo which is remarkable very good comparing other US airlines. Because I was travelling from Columbia SC through Washington DC to London UK. The service hospitality and the flight environment was very nice. Food was excellent! I paid more because of the day - Dec 23rd but my score was not for the money but for the service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

SriLankan Airlines customer review

(Germany)

PVG-BKK A340-300. Aircraft was on time totally full in Business but only 18 seats. Very friendly flight attendants. Looking always during flight with a big smile. Food was medium IFE was medium too and still an old seat in the Airbus. Flight was 5 hours so really not comfortable - but for the price and time of this flight a good offer. Will fly again next time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Kingdom)

16/01/2013 London-Colombo-Chennai A330/A340. Well maintained aircraft's best inflight meals crew very attentive and friendly water and drinks served frequently between London-Colombo. Very short connection of 45 minutes at Colombo and arrived at Chennai in under 13 hours with one stop over. Inflight entertainment good considering a night flight. On time performance for London-Colombo-Chennai. 22/01/2013 Chennai- Colombo-London A330 on both legs. Same flight used on both legs short connection of 1hr at Colombo - very attentive and friendly cabin crews on both legs. Good inflight meals water and drinks served frequently during the long flight between Colombo-London. On time performance for both Chennai-Colombo-London.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

SriLankan Airlines customer review

(Australia)

CMB-MLE and CMB-SIN on A330 in what seemed like a 'short haul' business class cabin. The seats were wider reclined and were fairly comfortable although nothing like the comfort of the lie flat seats on the DXB to CMB leg of our journey (highly recommended). Meals were quite tasty and service was quite good but the IFE really let the experience down with very limited selections. In addition my touchscreen kept freezing but there was nothing they could do as the cabin was full. Fortunately the problem fixed itself after a while. The dedicated check in and immigration area for J class was a nice touch and we found the Serendib lounge to be spacious and comfortable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes