SriLankan Airlines

Not Verified | Very nice experience. Great hospitality, good food. The only thing was the chaos at Colombo airport. Several people outside who were not travelling. Something needs to be done about that. Some directions need to be put in place showing directions to airline counters. Hope some remedial measures will be taken soon.

Not Verified | Really bad experience with this Srilankan Airlines & not recommend at all. When I'm waiting next flight to Jakarta from Colombo, they informed me through the email that the flight was delayed for 2 hours. No compensation at all, which is I have next flight after arriving in Jakarta. So automatically I need to cancel my domestic flight and reschedule for the next day.

✅ Trip Verified | Very disappointed, worst service. My wife and my two years old kid traveled alone first time, they are pushing to leave her hand bag in airport or put it in luggage and pay 18000 Indian rupees. Nobody gave guidance or help, They are just thinking how to get money. We won’t use that airline in future and don’t recommend to anyone.

✅ Trip Verified | I travelled as a family with my two toddlers and the Cabin staff's support is Excellent. They understood how difficult to travel 12+ hours flight with two little boys. They offered plenty of snacks, toys, drawing books to keep them active. When they offer food, they offered one meal at a time, So we didn't have to rush to finish the meals with the kids. and they collected all the left over food immediately. Even they offered extra meals when the kids are sleeping so i and my wife could go to empty seats and enjoy the meals. Seat comfort and and leg space was an OK. but i like if there were more leg space. if you travel with kids, i have never received such a support from cabin staff. I strongly recommend SriLankan for long journeys with kids.

✅ Trip Verified | Enroute to Heathrow, Sri Lankan Airlines delay my flight for an extremely reasonable time of 14.5 hours - couldn't reach them on the phone. Had connecting flights in Colombo to Male Maldives and Speedboat connections and a full day all inclusive at a resort essentially ruined if I stuck with Sri Lankan Airlines. Which I refused to do so had to buy a one way ticket to Mumbai - Colombo - Male to make the Holiday as planned. Absolute travesty I understand things happen and the world isn't perfect but this clearly happens all the time with them. They refused to answer the calls I made now saying I can't have a refund because I didn't declare I wasn't making the delayed flight. How am I supposed to call them if they shut their call centre and B in the Air flying with other airlines in 4 different countries and timezones to make it. Yeah letting them know I won't be on the flight was pretty low on my lists of things to do in that moment.

✅ Trip Verified | Came to the airport for the morning flight, and was told I am not booked on that flight due to a screw-up. (I did not have a prior notification). My relatives were waiting at the Male airport. I spoke to my travel agent and they booked a flight in the afternoon. I could not take the boat (only two boats a day) Had to check in at a hotel in Male at a cost of $120. Went to the island the next day and only had two hours with my relatives. They had to return to their work. On the return flight my seat was switched with someone else.

Not Verified | Worst experience ever, the long delays, to rude staff. The call centre not taking any calls after 5:00pm, although I was informed that they are open 24 hours. Giving vague justification, which was quiet hard to believe, and not letting us know why exactly the flight was cancelled, if this keeps happening the remaining passengers choosing will stop travelling by Srilankan Airlines. Food was good enough, but the staff members at Melbourne airport were on top of their attitude and arrogant.

✅ Trip Verified | Flight is delayed for 2 hours (up & down both), seats are very bad, can feel the steel bars of the seat rather than the cushions. Also ground staff is not friendly they were rude on me. I arrived late since I received the message in advance that the flight is delayed. Then the first person I met from ground staff at Colombo asked me to change the ticket to next day since check-in counters are closed. Then after begging to him he direct me to his supervisor and since I have checked in online finally they accepted to put me in. This would be the last flight with SriLankan. Will never fly again.

✅ Trip Verified |  Very disappointed in Sri Lankan airlines. Both ways has very long delays which caused me exhaustion. Food is not good, very spicy dis not eat anything on both flights. Very disapointing. I will never take this flight nor recommend.

✅ Trip Verified | Worst experience I’ve had with flying. Firstly the airline lost my luggage when arrived in Paris, they didn’t give me a credit or anything and were like we call you. I was stressing as how you going to call me gave me a number to call if I need anything (the number didn’t work) I emailed saying I didn’t get treated well when entering a foreign country and I never heard back. I sent another email week half later (I moved on to other side of the country), to receive and rude email from them stating I need to change my luggage to found. Nothing about all what I emailed about the horrible customer service I received from them. I didn’t get any phone calls or emails stating my bag been found I called my first accommodation in Paris and they like we got it the other day. Travelling alone to and having to trek back to Paris was unsafe and stressful. By the time I travelled to get it I was deflated and so disappointed by how I got treated like nothing was important to them. Being left in the airport alone with nothing was already scary but to receive no emails, no help, no correct phone number and the horrible email stating it’s found. I would never fly with them again and I hope this helps people to not either.