✅ Trip Verified
| I had placed a bid for an upgrade to business class and was notified that my bid was 'under review' for the last 4 days (since the 18 January). On the day of my flight (23 January at 01.10), only when I went to check in did the airline decide to reveal to me that my bid was not accepted. Additionally, as a British Airways silver executive club member, I was told by the SriLankan Airlines staff that I did not have access to the relevant lounge. Even when I showed my executive club card, which shows my executive status, the staff member still did not allow me access. Only when I explained to the member what silver status means did he accept fault and provide me with the relevant lounge voucher. Furthermore, on the way to Colombo (from Chennai) the staff had allowed passengers to unreasonably extend their chair back and to remove their shoes (allow passengers to be barefoot) and raise their feet within the vision range of passengers behind them. As an airline that is within the same group as Cathay Pacific, Qatar Airways and British Airways, I expected more competence from the staff and more foresight for the comfort of other passengers. I am extremely disappointed with the service this airline offers and am appalled by the way staff have been trained.