✅ Trip Verified
| Colombo to Male. I strongly advice everyone not to go with this airline! If you want to go to Sri Lanka, but only this airline is available, better change your destination! We had a flight with them from Colombo to Male. At the check-in gate they told us it is overbooked and we could not board. Due to having expensive connection flights we tried to talk to them about opportunities. We were at the gate two hours before departure. They did not care. Also Sri Lankan people were not able to go on the flight. They let them inside the airplane anyways after talking for three minutes in their language. First they offered us to fly in the night the same day, but 12 hours later. After 30 minutes discussion there was another flight in the afternoon available, how did that happen out of nothing? Our cancelled flight was still bookable in the internet while all of this happened. We tried to talk about compensation. Instead of showing that they were any sorry, they only tried to make us sign agreements, where it said that there would not be any possible compensation, for 50 Dollars Onboard Duty Free. When we asked them about it they suddenly didn’t speak English anymore! When the topic came back to compensation, they told that it was not possible at the airport. We should ask the customer support after vacation when back in Germany. Even when I asked for a contact person, the girl was not able to speak English anymore and just stared at me with a smile. I asked for a letter of confirmation that our access was denied. They pretended not to understand. Only the fourth person finally understood and gave us the letter. Afterwards they let again stand us in the airport for one hour before bringing us to a hotel in the airport. We asked for a phone call to our hotel in the destination to inform about not making it there, but they did not give us any opportunity to call. Only said we should try with our mobiles. In the hotel they gave us a lunch Voucher. The joke here is that the lunch started only after our boarding for the next flight would start. There was a Sri Lankan Airlines Lounge, so we asked if it was possible to get breakfast there because we were pretty hungry, already 2:30 hours at the gate. They denied the access. Hotel room was not prepared. The person from Sri Lankan airline just ran off ASAP, so we had no contact person anymore. So for real guys: do not go with this airline!