✅ Trip Verified
| Bangalore to Melbourne via Colombo. I reached the gate 5 mins after it closed. But the staff didn't let me board and had pulled out my luggage from the aircraft. The ground manager didn't give me an opportunity to explain my situation neither tried to get me on to the flight, where I think there was a still a chance for me to board. No staff was of any help, they made fun of me for missing the flight and nobody there was giving any information on what must be done next. They took my passport and my boarding pass and didn't return for long. I was standing there looking at what to do. I was stranded at the airport without knowing what is happening. I was advised to get new tickets and then they would tag my luggage to the new ticket. This is all the information I got and on repeatedly asking them to guide me. I requested them to assist me at least to the Singapore airline’s kiosk, to get the information on their flights as I could see there was one available seat on their flight, but they mentioned: “there is no kiosk at transit and Transfer service can’t provide any additional information.” I requested them to provide me with accommodation for that night, they had no answer for that. I was a single traveller, missed the flight stranded in the airport and don’t know where to stay that night, need to re-book a new flight with real bad airport Wi-Fi and no flight is available until next day, staff being unemphatic about my situation. I had to pay double the price for my new ticket and take a longer route to reach Melbourne. This is experience is unforgettable and the way I was treated.