✅ Trip Verified
| Dubai to Jakarta via Colombo on A321s. Check-in online 2 days prior to departure went smoothly and my print-outed BPs were accepted in Dubai (by emigration and lounge). Equipment downgrade to A321 narrow body was a huge disappointment (no lie flat, etc.). Lounge used in Dubai have been downgraded from the luxurious Ahlan Business Lounge to the much poorer and overcrowded, messy Marhaba. The latter was so crowded that I had to escape to the BA Executive Lounge, opposite, which was quiet and nice. Flights faultless and only slightly delayed. The Narrow bodies had no lie flat beds and the cabins hold only 16 seats in business. Flights ¾ full only. No amenity kits nor pyjamas were given. Menus and menu cards fine, food very good, poor beer selection, wines average. The FAs hospitality is great, they are well groomed, well-rested, pro-active, flirtatious, humble, and kind. STPC in Colombo functioned well but precious time consumed to leave the airport (queued 6 times: transit counter (to get voucher), visa on arrival, immigration, baggage pick-up, bus-transfer. Likewise on way back from town to Airport. Colombo Airport is messy and many procedures are slow or unclear. I had a serious luggage issue as they had double checked in a bag of mine and only to half of the routing. Found it by incident in CMB left at conveyor belt despite it was promised by 3rd party check-in staff in DXB to go to “at least CGK” (I had 4 legs more on other flights after this one). Mileage earned were generous and were inserted correctly on my BA FFP pgm. Despite they tend to be my present favorite airline, I can only rate them 7 of 10 at this time. IFE was OK. Ticket was cheap due to promotion, purchased 300 days prior to departure. For tickets over 700 USD and with transit more than 8 hours they provide STPC in a decent Hotel in Colombo which is a relief.