Spirit Airlines

I traveled to NY in December of 2013 and although the flight out was fine and on time the flight back was cancelled and no flights were available for several days I ended up purchasing a one way ticket from Southwest which was one counter down for a full fare and made it back that night. Spirit never offered a refund or any compensation for cancelling a flight and not accommodating Last night my daughter was supposed to fly back from Florida to Chicago her flight was first delayed then finally cancelled. Again the airline did not offer any help and the first flight available they offered was 3 days later! which is outrageous! We found another flight on Spirit with available seat but the airline refused to allow the use of that seat and at best after demanding to talk to a supervisor we were told that non are available for 2 hours (which is after the flight departs). Needless to say we are so disappointed with this airline that we will never recommend for anyone to fly with them.

Awful no updates or anything. I understand weather problems but to list the plane as on schedule up until 2 mins before takeoff and the plane isn't even there is a joke! 4 hrs later we took off. On the way back same thing 6pm flight became 9 then 12 then cancelled. Best they could do was 2 days later no food or hotel help. Nothing! You get what you pay for and in this case I got less.

Flight from Chicago to Ft. Myers was delayed 3 hours. We boarded the 100% full plane sat for an hour and a half and were told they couldn't get fuel. Everyone had to deplane and it was another hour before we were told our flight was going to be canceled. Another 50 dollar cab ride home and then they couldn't get us on another flight until Friday and our original flight was for Monday. We asked if they could at least get us on a flight to Ft. Lauderdale if all flights were filled to Ft. Myers and were told "no" we had to accept the first available flight to Ft. Myers 4 days later!

I fly from MSP to TPA several times each winter. I have used Spirit several times. I fly with a service dog. I have had very few problems. The seats are tight but my dog fits herself under the seat in front of me. For a 3 hour flight the prices can't be beaten. People who complain about extra fees etc. have obviously not read information on the website. It is all spelled out and should hold no surprises. I compare flying Spirit to taking the bus-absolutely no frills but it gets you where you want to go!

My first time traveling with this airline and it will definitely be my last. My family and I were booked on it through Travelocity as part of a package trip for my vow renewal with my husband in Las Vegas. The trip there was problematic but ok. I asked for drinking water but was told I had to purchase water for 3 dollars and this was a 5.5 hour trip. The seats reminded me of an inner city bus service. The nightmare really started on our way back when we were made to pay 100 dollars for my son's violin as a carry on instead of a personal item as we had done on our outward journey. I was told that the flight will leave without us if we did not pay and our luggage had already been checked in. This airline is by far the worst I have ever had the misfortune of traveling on. The customer service was non existent.

Flight was cancelled from Denver to Houston after being delayed and making us wait in the airport for 8 hours. Have $7 voucher which doesn't cover anything and the next flight out they had to offer was a week down the road. Try booking a next day flight for $118 they didn't even refund bag fees! With fees and everything and the negative 4 inches of leg room and dirtiness of the cabin pay extra.

Terrible - 4.5 hour delay leaving Atlanta they offered food vouchers while we waited they ran out of them by the time I got to the counter. The Gate people were low end not professional. Flight home from Ft. Lauderdale was better but not good. Pay the small extra and avoid this airline.

Tried Spirit Airlines for the first time and it will definitely be the last time. Flew to Las Vegas and the flight was late 3 hours to and from and the lateness was not due to weather related issues. The extra charge for bags was outrageous. Couldn't believe they charged for carryon as well as checked bags. If you have a carry on and it will fit under the seat there should not be a charge. I also couldn't believe the charges for drinks and snacks! $7.00 for a pillow and blanket! Next thing you know they will be charging you to use the bathroom. The extra charge to reserve your seat? Ridiculous. They say they are a cheap airlines but after you add all the extra charges you can forget the value for money. If an airline is going to be 3 hours late they should at least offer you food reimbursement. While waiting for our flight home to Portland the flight next to us was late two hours waiting for an airline attendant to show up. That is unacceptable. So bottom line if you want to sit in an airport hours on end and you feel your time is not valuable then fly Spirit.

We (family of 4) used Spirit round trip Phoenix to Minneapolis over the holiday and were very satisfied. We saved considerable amount even with the various charges. As with anything you do need to read and understand the fees. Even so it was far cheaper. The check in person in both cities was extremely polite as was the flight crew. Yes the leg room is tight but for what we saved I can deal with that. We fly a lot and I can't say any other airline has better service. Service goes a long way and if this airline maintains low fairs and good service they should succeed in my opinion.

Dec 23rd from FLL to LGA and back on Dec 28th from LGA to FLL. This was the worst airline I have ever flown with. The charge for carry on baggage is outrageous. The customer service was terrible and the flight out was delayed. I fly a lot and this will be the one and only time I fly Spirit.