Spirit Airlines

We were delayed 2 hours because of "mandatory crew rest" from Portland to Las Vegas. Endless amounts of hidden fees around $200 just on luggage. Delayed on our way back from Las Vegas to Portland. We sat on the plane for a good 45 minutes before it actually took off. Awful customer service. No complimentary drinks not even water. Would not recommend Spirit to anyone.

You think you're getting a great deal on flights until the night before when you go to check in. There you find that you have to pay $45 to carry on a bag both to and from per person. Not only that but hopefully you have a printer on hand because if you have to print at the airport it's an additional $10 per ticket. That doesn't seem like much of a deal to me. In the end we could have traveled with a more spacious airline without all the hassle and without an unexpected $180 charge.

We booked a trip to Chicago for June 23rd. When it was time to check in and print the boarding pass that's when we found out about all the extra charges. They not only charge you for a checked bag $40 per bag but charged $45 for our checked bag. We paid $25 to pick out each seat. If we hadn't done this online our boarding pass baggage check would've cost $100 each. On the return trip they tried to charge me $25 extra because they said my checked bag was overweight. Funny because there was nothing more in it that when I started the trip. The flight ended up costing $270 more than the cost of tickets. I had an unstable person behind me that dug his knees into my back for the entire trip. My flight cost $1065. with all the extra charges when initially I paid $796. for 2 round trip tickets. Never fly Spirit! You can't even get a glass of water without paying for it.

We booked a four-day trip to NYC. Got to the counter 45 minutes before flight. We couldn't print tickets at home and had trouble at the kiosk so our first surprise was $10 print fee per boarding pass. Second surprise was $47.50 for my husband's checked bag. Even though I had a carry-on the agent didn't mention there was a charge for this. We got a new employee who was training and it took her forever to process the boarding pass printing and checked bag. As we were walking away she said she forgot to charge us for the bag. She asked a co-worker how to call the gate because she didn't know how. I went ahead to the gate while my husband stayed to pay. About 15 minutes later I was called back to the counter. She had taken so long that the system released our tickets and they were given to standby customers. Even though it was 15 minutes before the flight we were told there was nothing they could do. There were already people in our seats. To make a long story short we spent over an hour trying to figure out all our options including buying new tickets on other airlines. The tickets on other airlines were too costly on short notice so we ended flying to Philadelphia on Spirit 7 hours later. Her error cost us an extra $115 for the train from Philly to NY. On our flight to Philly we learnt that I would also have to pay $50 for my carry-on. As we were boarding we were stopped because my boarding pass didn't show we paid for my carry-on. Even after we handed the gate agent our receipt for $97.50 for two bags she was still telling us the system didn't show we paid. Then she said I owed an additional $16. When we asked to speak to a supervisor he let us through. The additional baggage fees are ridiculous. These prices are so far off the industry standard that they should post the prices as part of the check out so the customer knows all fees up front.

Flight out of Las Vegas was supposed to leave at 9pm Sunday night to arrive in Oakland (1 hour flight) at 11.05pm. With flight delays false starting down the runway and delay in being able to open the door final landing time is still to be determined considering we are still on the plane in Oakland at 4.06 am. The attendants are completely unapologetic and seem frustrated. What they don't realize is that we have been at the airport since 8pm and it is now 4am.

Just flew from Portland to Chicago with my husband and the kids. We read all the bag pricing and ticket printing before hand. Those that complain about the counter fees and bag fees have no one to blame but themselves. We checked in online and printed our own tickets. We pre-paid $20 each for two checked bags that was it! Not $20 there and than $20 on the return flight. Delta was was $25 each way! The counter clerk was super helpful and polite doing the fast bag drop off. The biggest problem were the other passengers feeling they were entitled and crying babies on the red eye. My kids are 9+ so I'm not used to it and I never traveled with them on a plane as babies. Overall my experience was excellent. Oh if you're a family don't pick your seats if your staying in coach the counter lady told me they will keep you all together no matter what if there is children. I could keep going on about how easy this airline was to deal with but most people listen to those that complain and want to spend less and expect more.

Spirit Airlines is nothing but a rip off organization with excessive carry-on baggage fees of $45 per flight and arbitrary changes to the schedule which include 12 hours of flight time and three or more stops. I'll never use this airline again.

Flight 903 July 29 2014 8.10 departure ORD to DFW. Not to mention the flight was an hour and a half late. The check-in procedure was no procedure at all. One entire section of kiosks were out of order. When you finally found one that worked upon checking in paying for your bag securing a seat for more money a line of 150 people were waiting for a bag tag. Now the instructions at the kiosk were to go to the express bag check which was left vacant with no attendant. There were three gate agents doing nothing but putting tags on bags which took one hour. Thank goodness the flight was late. Oh the instructions for this procedure were hand written and taped to the back of another sign which were holding the aisle separation bands. How long should it take to put on a tag? All passengers had already secured the boarding pass paid for the bags and hopefully pre-weighed them at home to make sure they did not exceed 40 lbs.

Though the base fare was the lowest and the flight time/schedule good the "nickle and dime" approach to basics (carry on snack water/beverage seat selection - for seats that don't recline at all too) along with the impatient attitude of the gate staff and flight attendants made for an unpleasant and actually more expensive experience. In addition the plane was not cleaned between flights (wrappers etc. in the seat back and crumbs all over the floor and seats). I was also disappointed in the website having to login or sign up just to get the flight status for example and that it doesn't offer any option to "contact us."

I had read the airline policies on baggage fees etc. and paid those while booking my ticket so no surprises there. I also upgraded to a larger front seat which was very roomy and reclined. The only surprise was how great the ticket agent was. I had booked a one way ticket to Peru I'm visiting friends and wasn't sure when I was coming home. When I checked in the agent informed me that Peru didn't allow one way tickets for foreign passport holders. After getting out of line I checked this information online and found out she was correct. I got back in line and the agent booked me a return flight without charging me the extra fee saying she understood the mix up. She also got me travel insurance in case I want to change the date for my return flight. My flight was delayed by one hour as where flights with several other airlines. Even with the extra fees and upgraded seat I still saved over the next cheapest airline so needless to say I am a very happy customer and will be using Spirit again.